[Skip to main content](#vessel-content) # Hikashop two orders are created per customer ## - **[ertmania](/forum/user/27042-ertmania "View ertmania's Profile")** - [![ertmania's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27042-ertmania "View ertmania's Profile") Topic Author - [ Offline](/forum/user/27042-ertmania) Less More - Posts: 64 - Thank you received: 4 - - [](https://ertmania.dk) - 11 years 5 months ago [\#201572](#201572) by [ertmania](/forum/user/27042-ertmania "View ertmania's Profile") *[Hikashop two orders are created per customer](/forum/35-orders-management/876932-hikashop-two-orders-are-created-per-customer#201572 "-- HikaShop version -- : 2.4.0. -- Joomla version -- : 3.4.4 -- PHP version -- : 5.6.0. I wonder why two orders are created per customer. Not everytime, but often. Any suggestions?")* was created by *[ertmania](/forum/user/27042-ertmania "View ertmania's Profile")* -- HikaShop version -- : 2.4.0. -- Joomla version -- : 3.4.4 -- PHP version -- : 5.6.0. I wonder why two orders are created per customer. Not everytime, but often. Any suggestions? --- [ ertmania.dk](Https://ertmania.dk) - Elektronik-produkter - gaver til børn Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NjkzMi1oaWthc2hvcC10d28tb3JkZXJzLWFyZS1jcmVhdGVkLXBlci1jdXN0b21lcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 5 months ago [\#201577](#201577) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Hikashop two orders are created per customer](/forum/35-orders-management/876932-hikashop-two-orders-are-created-per-customer#201577 "-- HikaShop version -- : 2.4.0. -- Joomla version -- : 3.4.4 -- PHP version -- : 5.6.0. I wonder why two orders are created per customer. Not everytime, but often. Any suggestions?")* Hi, Without any details about your current configuration (checkout workflow, payment method, etc), it will be difficult to say. Maybe some customer are clicking several times ; or go back to re-submit.. A lot of things could happen which will be depend on your configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NjkzMi1oaWthc2hvcC10d28tb3JkZXJzLWFyZS1jcmVhdGVkLXBlci1jdXN0b21lcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ertmania](/forum/user/27042-ertmania "View ertmania's Profile")** - [![ertmania's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27042-ertmania "View ertmania's Profile") Topic Author - [ Offline](/forum/user/27042-ertmania) Less More - Posts: 64 - Thank you received: 4 - - [](https://ertmania.dk) - 11 years 5 months ago [\#201635](#201635) by [ertmania](/forum/user/27042-ertmania "View ertmania's Profile") Replied by *[ertmania](/forum/user/27042-ertmania "View ertmania's Profile")* on topic *[Hikashop two orders are created per customer](/forum/35-orders-management/876932-hikashop-two-orders-are-created-per-customer#201635 "-- HikaShop version -- : 2.4.0. -- Joomla version -- : 3.4.4 -- PHP version -- : 5.6.0. I wonder why two orders are created per customer. Not everytime, but often. Any suggestions?")* Actually, I have talked to two customers, whom had made two orders and were worried about having paid two times. The issue is messing up the order history. Is there a way I can change the configuration to only confirm an order when it is paid? :dry: --- [ ertmania.dk](Https://ertmania.dk) - Elektronik-produkter - gaver til børn Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NjkzMi1oaWthc2hvcC10d28tb3JkZXJzLWFyZS1jcmVhdGVkLXBlci1jdXN0b21lcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 5 months ago [\#201636](#201636) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Hikashop two orders are created per customer](/forum/35-orders-management/876932-hikashop-two-orders-are-created-per-customer#201636 "-- HikaShop version -- : 2.4.0. -- Joomla version -- : 3.4.4 -- PHP version -- : 5.6.0. I wonder why two orders are created per customer. Not everytime, but often. Any suggestions?")* Hi, Yes that setting can be changed in the payment methods settings. Which payment methods are you using ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NjkzMi1oaWthc2hvcC10d28tb3JkZXJzLWFyZS1jcmVhdGVkLXBlci1jdXN0b21lcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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