[Skip to main content](#vessel-content) # No confirmations email ## - **[Webteur](/forum/user/38209-webteur "View Webteur's Profile")** - [![Webteur's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38209-webteur "View Webteur's Profile") Topic Author - [ Offline](/forum/user/38209-webteur) Less More - Posts: 18 - Thank you received: 0 - - 11 years 2 months ago [\#211080](#211080) by [Webteur](/forum/user/38209-webteur "View Webteur's Profile") *[No confirmations email](/forum/35-orders-management/878666-no-confirmations-email#211080 "-- HikaShop version -- : 2.5.0 If a customer orders a second place just after a first order then not sent confirmation emails there. What is wrong here?")* was created by *[Webteur](/forum/user/38209-webteur "View Webteur's Profile")* -- HikaShop version -- : 2.5.0 If a customer orders a second place just after a first order then not sent confirmation emails there. What is wrong here? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3ODY2Ni1uby1jb25maXJtYXRpb25zLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 11 years 2 months ago [\#211084](#211084) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No confirmations email](/forum/35-orders-management/878666-no-confirmations-email#211084 "-- HikaShop version -- : 2.5.0 If a customer orders a second place just after a first order then not sent confirmation emails there. What is wrong here?")* Hi, Emails are sent for each order. The first one, and the ones after. So either they were sent but refused by the receiver email server (maybe too many emails in a row ?) or maybe they went to the spam folder, or maybe you missed them as they went in the same thread of emails. I've never seen a case where only the emails of the first order would be sent and not the ones after that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3ODY2Ni1uby1jb25maXJtYXRpb25zLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Webteur](/forum/user/38209-webteur "View Webteur's Profile")** - [![Webteur's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38209-webteur "View Webteur's Profile") Topic Author - [ Offline](/forum/user/38209-webteur) Less More - Posts: 18 - Thank you received: 0 - - 11 years 2 months ago [\#211972](#211972) by [Webteur](/forum/user/38209-webteur "View Webteur's Profile") Replied by *[Webteur](/forum/user/38209-webteur "View Webteur's Profile")* on topic *[No confirmations email](/forum/35-orders-management/878666-no-confirmations-email#211972 "-- HikaShop version -- : 2.5.0 If a customer orders a second place just after a first order then not sent confirmation emails there. What is wrong here?")* I've checked the spambox but are not the (second) confirmation mail. It remains a problem that if the same client immediately after ordering a second order does no confirmation mails are sent. Is there ecause the HikaShop system to set a certain time? I have to cart the setups as in the appendix to see. - [ ![Knipsel_2015-08-19-2.png](/forum/attachment/26064) ](/forum/attachment/26064 "...15-08-19-2.png") [ ](/forum/attachment/26064?download=1 "...15-08-19-2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3ODY2Ni1uby1jb25maXJtYXRpb25zLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 11 years 2 months ago [\#211989](#211989) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No confirmations email](/forum/35-orders-management/878666-no-confirmations-email#211989 "-- HikaShop version -- : 2.5.0 If a customer orders a second place just after a first order then not sent confirmation emails there. What is wrong here?")* Hi, There is no such time limitation in HikaShop. HikaShop sends the same emails each time an order is made. Are the order confirmed ? Only confirmed orders will have a confirmation email sent for them by HikaShop. If the orders are not confirmed, you can check this documentation: [ www.hikashop.com/support/documentation/i...or.html#notification](http://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) The following user(s) said Thank You: [Webteur](/forum/user/38209-webteur "View Webteur's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3ODY2Ni1uby1jb25maXJtYXRpb25zLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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