[Skip to main content](#vessel-content) # How Customer Receive the Download Link? ## - **[ebridalfabric](/forum/user/28838-ebridalfabric "View ebridalfabric's Profile")** - [![ebridalfabric's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28838-ebridalfabric "View ebridalfabric's Profile") Topic Author - [ Offline](/forum/user/28838-ebridalfabric) Less More - Posts: 9 - Thank you received: 0 - - 11 years 2 months ago [\#211880](#211880) by [ebridalfabric](/forum/user/28838-ebridalfabric "View ebridalfabric's Profile") *[How Customer Receive the Download Link?](/forum/35-orders-management/878830-how-customer-receive-the-download-link#211880 "-- Joomla version -- : 3.4.1 -- Browser(s) name and version -- : Chrome Hi, On this product page, the customer does not receive a download link after the purchase. There is already a file that i uploaded to the product. So, how does it work and how do I send the downloadable product to the customer?")* was created by *[ebridalfabric](/forum/user/28838-ebridalfabric "View ebridalfabric's Profile")* -- Joomla version -- : 3.4.1 -- Browser(s) name and version -- : Chrome Hi, On this product page, the customer does not receive a download link after the purchase. There is already a file that i uploaded to the product. So, how does it work and how do I send the downloadable product to the customer? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3ODgzMC1ob3ctY3VzdG9tZXItcmVjZWl2ZS10aGUtZG93bmxvYWQtbGluaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 2 months ago [\#211911](#211911) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[How Customer Receive the Download Link?](/forum/35-orders-management/878830-how-customer-receive-the-download-link#211911 "-- Joomla version -- : 3.4.1 -- Browser(s) name and version -- : Chrome Hi, On this product page, the customer does not receive a download link after the purchase. There is already a file that i uploaded to the product. So, how does it work and how do I send the downloadable product to the customer?")* Hi, The product page just display the free downloads. The customer has to display the corresponding order to see the attached (non free) downloads. Otherwise, with your HikaShop Business ; you can activate the "download" section in the user control panel ; where the customer can see all of their available downloads. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3ODgzMC1ob3ctY3VzdG9tZXItcmVjZWl2ZS10aGUtZG93bmxvYWQtbGluaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ebridalfabric](/forum/user/28838-ebridalfabric "View ebridalfabric's Profile")** - [![ebridalfabric's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28838-ebridalfabric "View ebridalfabric's Profile") Topic Author - [ Offline](/forum/user/28838-ebridalfabric) Less More - Posts: 9 - Thank you received: 0 - - 11 years 2 months ago [\#211919](#211919) by [ebridalfabric](/forum/user/28838-ebridalfabric "View ebridalfabric's Profile") Replied by *[ebridalfabric](/forum/user/28838-ebridalfabric "View ebridalfabric's Profile")* on topic *[How Customer Receive the Download Link?](/forum/35-orders-management/878830-how-customer-receive-the-download-link#211919 "-- Joomla version -- : 3.4.1 -- Browser(s) name and version -- : Chrome Hi, On this product page, the customer does not receive a download link after the purchase. There is already a file that i uploaded to the product. So, how does it work and how do I send the downloadable product to the customer?")* Hi, How do the customer display the corresponding order? Can elaborate? So no emails with files will be sent to the client? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3ODgzMC1ob3ctY3VzdG9tZXItcmVjZWl2ZS10aGUtZG93bmxvYWQtbGluaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86302 - Thank you received: 14273 - - 11 years 2 months ago [\#211932](#211932) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[How Customer Receive the Download Link?](/forum/35-orders-management/878830-how-customer-receive-the-download-link#211932 "-- Joomla version -- : 3.4.1 -- Browser(s) name and version -- : Chrome Hi, On this product page, the customer does not receive a download link after the purchase. There is already a file that i uploaded to the product. So, how does it work and how do I send the downloadable product to the customer?")* Hi, You can create a menu item of the type hikashop user control panel and the customers will be able to access their orders listing with a link to each download when editing the orders. Of course, they'll also automatically receive an email with the link to the download once the order is confirmed (payment is received). If such email is not received, it could be that orders are not confirmed automatically. So make sure that orders are confirmed on the orders listing. If that's not the case, I would recommend to follow this documentation: [ www.hikashop.com/support/documentation/i...or.html#notification](http://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) That will allow you to understand why orders are not confirmed. If on the other end the orders are confirmed but you're not getting the emails, then there is an issue with either the email settings of the Joomla configuration or of the HikaShop configuration and you should check them with your system administrator or hosting company. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3ODgzMC1ob3ctY3VzdG9tZXItcmVjZWl2ZS10aGUtZG93bmxvYWQtbGluaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.106 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)