[Skip to main content](#vessel-content) # Email notification problem ## - **[kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile")** - [![kattenzorg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38616-kattenzorg "View kattenzorg's Profile") Topic Author - [ Offline](/forum/user/38616-kattenzorg) Less More - Posts: 6 - Thank you received: 0 - - 11 years 2 days ago [\#218307](#218307) by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") *[Email notification problem](/forum/35-orders-management/880050-email-notification-problem#218307 "-- HikaShop version -- : HikaShop Business: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.28 -- Error-message(debug-mod must be tuned on) -- : A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: I previously had hikashop (and the email) working under the following configuration: -- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 since the migration to the new server (including email server) and php version 5.4 28, the email notification stopped working. I the upgraded to Hikashop Business 2.6.0 and Joomla 3.4.5 in the hope that the problem would be fixed.... it didn't. The updates needed to happen anyway. So after two days I get a message from my email server that the emails could not be delivered to address: (where mydomain is my domain name). So both the emails to the client and the emails to the shop admin are being sent it seems including the www in the email address. Sending emails from AcyMailing works successfully. I don't have any problem emailing from within the Joomla system. When sending an email from Hikahop notification system the address is correct as shown below (the email addresses have been censored in the interest of privacy). These email addresses are correct and do not include the www in the email address. It seems to be going wrong somewhere after this step. Any ideas?? Thanks in advance Susan")* was created by *[kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile")* -- HikaShop version -- : HikaShop Business: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.28 -- Error-message(debug-mod must be tuned on) -- : A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: I previously had hikashop (and the email) working under the following configuration: -- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 since the migration to the new server (including email server) and php version 5.4 28, the email notification stopped working. I the upgraded to Hikashop Business 2.6.0 and Joomla 3.4.5 in the hope that the problem would be fixed.... it didn't. The updates needed to happen anyway. So after two days I get a message from my email server that the emails could not be delivered to address: webmaster@www.mydomain.nl (where mydomain is my domain name). So both the emails to the client and the emails to the shop admin are being sent it seems including the www in the email address. Sending emails from AcyMailing works successfully. I don't have any problem emailing from within the Joomla system. When sending an email from Hikahop notification system the address is correct as shown below (the email addresses have been censored in the interest of privacy). These email addresses are correct and do not include the www in the email address. It seems to be going wrong somewhere after this step. Any ideas?? Thanks in advance Susan - [ ![emailSettings.jpg](/forum/attachment/27247) ](/forum/attachment/27247 "emailSettings.jpg") [ ](/forum/attachment/27247?download=1 "emailSettings.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MDA1MC1lbWFpbC1ub3RpZmljYXRpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 2 days ago [\#218323](#218323) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email notification problem](/forum/35-orders-management/880050-email-notification-problem#218323 "-- HikaShop version -- : HikaShop Business: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.28 -- Error-message(debug-mod must be tuned on) -- : A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: I previously had hikashop (and the email) working under the following configuration: -- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 since the migration to the new server (including email server) and php version 5.4 28, the email notification stopped working. I the upgraded to Hikashop Business 2.6.0 and Joomla 3.4.5 in the hope that the problem would be fixed.... it didn't. The updates needed to happen anyway. So after two days I get a message from my email server that the emails could not be delivered to address: (where mydomain is my domain name). So both the emails to the client and the emails to the shop admin are being sent it seems including the www in the email address. Sending emails from AcyMailing works successfully. I don't have any problem emailing from within the Joomla system. When sending an email from Hikahop notification system the address is correct as shown below (the email addresses have been censored in the interest of privacy). These email addresses are correct and do not include the www in the email address. It seems to be going wrong somewhere after this step. Any ideas?? Thanks in advance Susan")* Hi, You need to check the settings of the Emails section of the HikaShop configuration. Make sure that they are configured similarly to the settings of the AcyMailing configuration (similar settings should be available there). Hopefully, that will be enough. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MDA1MC1lbWFpbC1ub3RpZmljYXRpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile")** - [![kattenzorg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38616-kattenzorg "View kattenzorg's Profile") Topic Author - [ Offline](/forum/user/38616-kattenzorg) Less More - Posts: 6 - Thank you received: 0 - - 11 years 1 day ago - 11 years 1 day ago [\#218352](#218352) by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") Replied by *[kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile")* on topic *[Email notification problem](/forum/35-orders-management/880050-email-notification-problem#218352 "-- HikaShop version -- : HikaShop Business: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.28 -- Error-message(debug-mod must be tuned on) -- : A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: I previously had hikashop (and the email) working under the following configuration: -- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 since the migration to the new server (including email server) and php version 5.4 28, the email notification stopped working. I the upgraded to Hikashop Business 2.6.0 and Joomla 3.4.5 in the hope that the problem would be fixed.... it didn't. The updates needed to happen anyway. So after two days I get a message from my email server that the emails could not be delivered to address: (where mydomain is my domain name). So both the emails to the client and the emails to the shop admin are being sent it seems including the www in the email address. Sending emails from AcyMailing works successfully. I don't have any problem emailing from within the Joomla system. When sending an email from Hikahop notification system the address is correct as shown below (the email addresses have been censored in the interest of privacy). These email addresses are correct and do not include the www in the email address. It seems to be going wrong somewhere after this step. Any ideas?? Thanks in advance Susan")* No, I'm afraid that isn't it. I've checked the settings and all the email addresses are correct. Anymore ideas I could try? could it maybe have something to do with Server current URL mode in Advance Settings? I now have it on REQUEST_URI. Last edit: 11 years 1 day ago by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile"). Reason: Added possible cause Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MDA1MC1lbWFpbC1ub3RpZmljYXRpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 10 hours ago [\#218457](#218457) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email notification problem](/forum/35-orders-management/880050-email-notification-problem#218457 "-- HikaShop version -- : HikaShop Business: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.28 -- Error-message(debug-mod must be tuned on) -- : A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: I previously had hikashop (and the email) working under the following configuration: -- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 since the migration to the new server (including email server) and php version 5.4 28, the email notification stopped working. I the upgraded to Hikashop Business 2.6.0 and Joomla 3.4.5 in the hope that the problem would be fixed.... it didn't. The updates needed to happen anyway. So after two days I get a message from my email server that the emails could not be delivered to address: (where mydomain is my domain name). So both the emails to the client and the emails to the shop admin are being sent it seems including the www in the email address. Sending emails from AcyMailing works successfully. I don't have any problem emailing from within the Joomla system. When sending an email from Hikahop notification system the address is correct as shown below (the email addresses have been censored in the interest of privacy). These email addresses are correct and do not include the www in the email address. It seems to be going wrong somewhere after this step. Any ideas?? Thanks in advance Susan")* Hi, No, that wouldn't change anything for the emails. Maybe you should check your email server error logs ? That might provide a clearer error message as to why the emails couldn't be sent ? On HikaShop's end, we send the emails the same way Joomla does and we use the same email address, so there is no reason to have Joomla's to work and not HikaShop's. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MDA1MC1lbWFpbC1ub3RpZmljYXRpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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