[Skip to main content](#vessel-content) # orders will not be parsed ## - **[hollsten](/forum/user/39106-hollsten "View hollsten's Profile")** - [![hollsten's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39106.jpg)](/forum/user/39106-hollsten "View hollsten's Profile") Topic Author - [ Offline](/forum/user/39106-hollsten) Less More - Posts: 5 - Thank you received: 0 - - 10 years 10 months ago [\#224610](#224610) by [hollsten](/forum/user/39106-hollsten "View hollsten's Profile") *[orders will not be parsed](/forum/35-orders-management/881171-orders-will-not-be-parsed#224610 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Firefox, Chrom, IE, Edge, Opera -- Error-message(debug-mod must be tuned on) -- : no message Hello, can you help me? Joomla 3.4.6 Isis Component HikaShop: Since about two weeks of calling the individual orders will not be parsed. Everything else is normal. I tested: new Joomla with Import the complete database only import tables HikaShop different browsers Javascript disabled other PHP version other servers new Joomla with new HikaShop, new product The fault remains. Need an idea where I could search. Yours")* was created by *[hollsten](/forum/user/39106-hollsten "View hollsten's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Firefox, Chrom, IE, Edge, Opera -- Error-message(debug-mod must be tuned on) -- : no message Hello, can you help me? Joomla 3.4.6 Isis Component HikaShop: Since about two weeks of calling the individual orders will not be parsed. Everything else is normal. I tested: new Joomla with Import the complete database only import tables HikaShop different browsers Javascript disabled other PHP version other servers new Joomla with new HikaShop, new product The fault remains. Need an idea where I could search. Yours - [ ![fehler-hika1.jpg](/forum/attachment/28533) ](/forum/attachment/28533 "fehler-hika1.jpg") [ ](/forum/attachment/28533?download=1 "fehler-hika1.jpg") - [ ![fehler-hika2.jpg](/forum/attachment/28534) ](/forum/attachment/28534 "fehler-hika2.jpg") [ ](/forum/attachment/28534?download=1 "fehler-hika2.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTE3MS1vcmRlcnMtd2lsbC1ub3QtYmUtcGFyc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 10 months ago [\#224675](#224675) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[orders will not be parsed](/forum/35-orders-management/881171-orders-will-not-be-parsed#224675 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Firefox, Chrom, IE, Edge, Opera -- Error-message(debug-mod must be tuned on) -- : no message Hello, can you help me? Joomla 3.4.6 Isis Component HikaShop: Since about two weeks of calling the individual orders will not be parsed. Everything else is normal. I tested: new Joomla with Import the complete database only import tables HikaShop different browsers Javascript disabled other PHP version other servers new Joomla with new HikaShop, new product The fault remains. Need an idea where I could search. Yours")* Hi, From what I can see, you have a fatal error on that page. Turn on the "error reporting" setting of the Joomla configuration and got to that page again. Then, look at the bottom of the page and you should find the fatal error message which will indicate what is the source of the problem. Provide it and we should be able to tell you what to do. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTE3MS1vcmRlcnMtd2lsbC1ub3QtYmUtcGFyc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hollsten](/forum/user/39106-hollsten "View hollsten's Profile")** - [![hollsten's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39106.jpg)](/forum/user/39106-hollsten "View hollsten's Profile") Topic Author - [ Offline](/forum/user/39106-hollsten) Less More - Posts: 5 - Thank you received: 0 - - 10 years 10 months ago [\#224766](#224766) by [hollsten](/forum/user/39106-hollsten "View hollsten's Profile") Replied by *[hollsten](/forum/user/39106-hollsten "View hollsten's Profile")* on topic *[orders will not be parsed](/forum/35-orders-management/881171-orders-will-not-be-parsed#224766 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Firefox, Chrom, IE, Edge, Opera -- Error-message(debug-mod must be tuned on) -- : no message Hello, can you help me? Joomla 3.4.6 Isis Component HikaShop: Since about two weeks of calling the individual orders will not be parsed. Everything else is normal. I tested: new Joomla with Import the complete database only import tables HikaShop different browsers Javascript disabled other PHP version other servers new Joomla with new HikaShop, new product The fault remains. Need an idea where I could search. Yours")* Hello I had already tried, it does not work. See pictures, please. Thanks - [ ![hika-order-debug.jpg](/forum/attachment/28562) ](/forum/attachment/28562 "...rder-debug.jpg") [ ](/forum/attachment/28562?download=1 "...rder-debug.jpg") - [ ![hika-order-debug2.jpg](/forum/attachment/28563) ](/forum/attachment/28563 "...der-debug2.jpg") [ ](/forum/attachment/28563?download=1 "...der-debug2.jpg") - [ ![hika-order-debug3.jpg](/forum/attachment/28564) ](/forum/attachment/28564 "...der-debug3.jpg") [ ](/forum/attachment/28564?download=1 "...der-debug3.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTE3MS1vcmRlcnMtd2lsbC1ub3QtYmUtcGFyc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 10 months ago [\#224771](#224771) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[orders will not be parsed](/forum/35-orders-management/881171-orders-will-not-be-parsed#224771 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Firefox, Chrom, IE, Edge, Opera -- Error-message(debug-mod must be tuned on) -- : no message Hello, can you help me? Joomla 3.4.6 Isis Component HikaShop: Since about two weeks of calling the individual orders will not be parsed. Everything else is normal. I tested: new Joomla with Import the complete database only import tables HikaShop different browsers Javascript disabled other PHP version other servers new Joomla with new HikaShop, new product The fault remains. Need an idea where I could search. Yours")* Hi, It really looks like a fatal error. If your server is configured to force the errors to not be displayed, you'll have to look directly in the PHP error log of your server for the fatal error message. If you don't know how, you might want to contact your hosting company for that. I see that the error happens at the display of HikaSerial. If you purchase a product without serial, do you have the same problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTE3MS1vcmRlcnMtd2lsbC1ub3QtYmUtcGFyc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hollsten](/forum/user/39106-hollsten "View hollsten's Profile")** - [![hollsten's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39106.jpg)](/forum/user/39106-hollsten "View hollsten's Profile") Topic Author - [ Offline](/forum/user/39106-hollsten) Less More - Posts: 5 - Thank you received: 0 - - 10 years 10 months ago [\#224890](#224890) by [hollsten](/forum/user/39106-hollsten "View hollsten's Profile") Replied by *[hollsten](/forum/user/39106-hollsten "View hollsten's Profile")* on topic *[orders will not be parsed](/forum/35-orders-management/881171-orders-will-not-be-parsed#224890 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Firefox, Chrom, IE, Edge, Opera -- Error-message(debug-mod must be tuned on) -- : no message Hello, can you help me? Joomla 3.4.6 Isis Component HikaShop: Since about two weeks of calling the individual orders will not be parsed. Everything else is normal. I tested: new Joomla with Import the complete database only import tables HikaShop different browsers Javascript disabled other PHP version other servers new Joomla with new HikaShop, new product The fault remains. Need an idea where I could search. Yours")* Hello there, the result is the same ;-( Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTE3MS1vcmRlcnMtd2lsbC1ub3QtYmUtcGFyc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 10 months ago [\#224900](#224900) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[orders will not be parsed](/forum/35-orders-management/881171-orders-will-not-be-parsed#224900 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Firefox, Chrom, IE, Edge, Opera -- Error-message(debug-mod must be tuned on) -- : no message Hello, can you help me? Joomla 3.4.6 Isis Component HikaShop: Since about two weeks of calling the individual orders will not be parsed. Everything else is normal. I tested: new Joomla with Import the complete database only import tables HikaShop different browsers Javascript disabled other PHP version other servers new Joomla with new HikaShop, new product The fault remains. Need an idea where I could search. Yours")* So were you able to get access to the PHP error log ? Did you get the Fatal error message there ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTE3MS1vcmRlcnMtd2lsbC1ub3QtYmUtcGFyc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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