[Skip to main content](#vessel-content) # Backup all Customers and Products ## - **[janya171](/forum/user/33368-janya171 "View janya171's Profile")** - [![janya171's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33368-janya171 "View janya171's Profile") Topic Author - [ Offline](/forum/user/33368-janya171) Less More - Posts: 36 - Thank you received: 1 - - 10 years 10 months ago [\#225084](#225084) by [janya171](/forum/user/33368-janya171 "View janya171's Profile") *[Backup all Customers and Products](/forum/35-orders-management/881271-backup-all-customers-and-products#225084 "-- url of the page with the problem -- : saivachan.com -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.5 How do I backup all Hikashop orders and customers with all categories and products? I need delete all my website and create new joomla from scretch. Thanks for advice. Hikashop is free one I use.")* was created by *[janya171](/forum/user/33368-janya171 "View janya171's Profile")* -- url of the page with the problem -- : [ saivachan.com](http://saivachan.com) -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.5 How do I backup all Hikashop orders and customers with all categories and products? I need delete all my website and create new joomla from scretch. Thanks for advice. Hikashop is free one I use. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTI3MS1iYWNrdXAtYWxsLWN1c3RvbWVycy1hbmQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 10 months ago [\#225095](#225095) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Backup all Customers and Products](/forum/35-orders-management/881271-backup-all-customers-and-products#225095 "-- url of the page with the problem -- : saivachan.com -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.5 How do I backup all Hikashop orders and customers with all categories and products? I need delete all my website and create new joomla from scretch. Thanks for advice. Hikashop is free one I use.")* Hi, The easier for you will be to backup the database for the HikaShop tables (and also the Joomla user table). You can backup all tables having "_hikashop_", like "hikashop_user" and "hikashop_product". Now the customer are also Joomla accounts, and these accounts are stored in in the Joomla table "users". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTI3MS1iYWNrdXAtYWxsLWN1c3RvbWVycy1hbmQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[janya171](/forum/user/33368-janya171 "View janya171's Profile")** - [![janya171's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33368-janya171 "View janya171's Profile") Topic Author - [ Offline](/forum/user/33368-janya171) Less More - Posts: 36 - Thank you received: 1 - - 10 years 10 months ago [\#225121](#225121) by [janya171](/forum/user/33368-janya171 "View janya171's Profile") Replied by *[janya171](/forum/user/33368-janya171 "View janya171's Profile")* on topic *[Backup all Customers and Products](/forum/35-orders-management/881271-backup-all-customers-and-products#225121 "-- url of the page with the problem -- : saivachan.com -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.5 How do I backup all Hikashop orders and customers with all categories and products? I need delete all my website and create new joomla from scretch. Thanks for advice. Hikashop is free one I use.")* Hi, I tried to do that, it doesnt accespted that table even I changed sql table prefix to it match the same. I only has orders BUT without any emaisl or infos, I think this is hught bug in your free version I counted to buy it but I see no reason if this important feature is not inside. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTI3MS1iYWNrdXAtYWxsLWN1c3RvbWVycy1hbmQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 9 months ago [\#225167](#225167) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Backup all Customers and Products](/forum/35-orders-management/881271-backup-all-customers-and-products#225167 "-- url of the page with the problem -- : saivachan.com -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.5 How do I backup all Hikashop orders and customers with all categories and products? I need delete all my website and create new joomla from scretch. Thanks for advice. Hikashop is free one I use.")* Hi, I'm sorry but I don't see where is the bug ? HikaShop is not a backup solution for Joomla so there is no reason it would have a backup system of the Joomla users in it. If you need to backup your Joomla users, there exist third party extensions for that. And if you need to backup the whole website, there also exist solutions for that. The solution Jerome provide works, but it not as easy as clicking on a few buttons. You need to export the tables of HikaShop via your phpmyadmin, change their prefix to the new website prefix if different by editing the file with notepad, import the table of HikaShop via your phpmyadmin on your new website database, migrate your joomla users with a third party tool, and then install the HikaShop package on the website in order to synchronize the users between Joomla and HikaShop. So if it didn't work, it means that at least one of these steps was missing. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTI3MS1iYWNrdXAtYWxsLWN1c3RvbWVycy1hbmQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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