[Skip to main content](#vessel-content) # resend relay response or stop email notification ## - **[afalco@radata.com](/forum/user/39060-afalco-radata-com "View afalco@radata.com's Profile")** - [![afalco@radata.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39060-afalco-radata-com "View afalco@radata.com's Profile") Topic Author - [ Offline](/forum/user/39060-afalco-radata-com) Less More - Posts: 1 - Thank you received: 0 - - 10 years 9 months ago - 10 years 9 months ago [\#226239](#226239) by [afalco@radata.com](/forum/user/39060-afalco-radata-com "View afalco@radata.com's Profile") *[resend relay response or stop email notification](/forum/35-orders-management/881511-resend-relay-response-or-stop-email-notification#226239 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.4.28 Strange error here, HikaShop and FirstData Payeezy must have had a slight miscommunication, (during one transaction only- other work fine, this appears to be a random error) and FirstData did not receive the relay response from Hikashop. BUT we accidentally left Firstdata payment page set to retry failed relay every 15 MINUTES for 28 DAYS until it receives a successful repsonse! (Oh NO ! ) I spoke to Firstdata they cannot manually access and cancel that response so it will keep relaying 96 times a day for a month :(. . Firstdata has not yet received answer from Hikashop or it would stop sending relay- but it keeps sending. I reset order status to see if that would affect it and re-send reply to Firstdata. Did not work. "Hello, A Authorize.net notification was received with the status Accepted. The order is now confirmed." So my question is, how to re-send the response firstdata is looking for to stop this OR just how to stop the confirmation emails on this one particular order to this customer. I don't see how to turn off email notifications just for one particular customer. We are getting 96 emails each, per day. My customer is upset and i want to make it stop at least to him first. Fast replies would be greatly appreciated.")* was created by *[afalco@radata.com](/forum/user/39060-afalco-radata-com "View afalco@radata.com's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.4.28 Strange error here, HikaShop and FirstData Payeezy must have had a slight miscommunication, (during one transaction only- other work fine, this appears to be a random error) and FirstData did not receive the relay response from Hikashop. BUT we accidentally left Firstdata payment page set to retry failed relay every 15 MINUTES for 28 DAYS until it receives a successful repsonse! (Oh NO ! ) I spoke to Firstdata they cannot manually access and cancel that response so it will keep relaying 96 times a day for a month ![:(](/media/kunena/emoticons/5.png ":("). . Firstdata has not yet received answer from Hikashop or it would stop sending relay- but it keeps sending. I reset order status to see if that would affect it and re-send reply to Firstdata. Did not work. **"Hello, A Authorize.net notification was received with the status Accepted. The order is now confirmed."** So my question is, how to re-send the response firstdata is looking for to stop this OR just how to stop the confirmation emails on this one particular order to this customer. I don't see how to turn off email notifications just for one particular customer. We are getting 96 emails each, per day. My customer is upset and i want to make it stop at least to him first. Fast replies would be greatly appreciated. Last edit: 10 years 9 months ago by [afalco@radata.com](/forum/user/39060-afalco-radata-com "View afalco@radata.com's Profile"). Reason: typo Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTUxMS1yZXNlbmQtcmVsYXktcmVzcG9uc2Utb3Itc3RvcC1lbWFpbC1ub3RpZmljYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 9 months ago [\#226317](#226317) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[resend relay response or stop email notification](/forum/35-orders-management/881511-resend-relay-response-or-stop-email-notification#226317 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.4.28 Strange error here, HikaShop and FirstData Payeezy must have had a slight miscommunication, (during one transaction only- other work fine, this appears to be a random error) and FirstData did not receive the relay response from Hikashop. BUT we accidentally left Firstdata payment page set to retry failed relay every 15 MINUTES for 28 DAYS until it receives a successful repsonse! (Oh NO ! ) I spoke to Firstdata they cannot manually access and cancel that response so it will keep relaying 96 times a day for a month :(. . Firstdata has not yet received answer from Hikashop or it would stop sending relay- but it keeps sending. I reset order status to see if that would affect it and re-send reply to Firstdata. Did not work. "Hello, A Authorize.net notification was received with the status Accepted. The order is now confirmed." So my question is, how to re-send the response firstdata is looking for to stop this OR just how to stop the confirmation emails on this one particular order to this customer. I don't see how to turn off email notifications just for one particular customer. We are getting 96 emails each, per day. My customer is upset and i want to make it stop at least to him first. Fast replies would be greatly appreciated.")* Hi, Add the code: if($dbOrder->order_status == $order_status) return true; before the code: if($config->get('order_confirmed_status','confirmed') == $order_status){ in the file plugins/hikashoppayment/authorize/authorize.php That will skip the payment notification processing if the order is already confirmed. The following user(s) said Thank You: [afalco@radata.com](/forum/user/39060-afalco-radata-com "View afalco@radata.com's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTUxMS1yZXNlbmQtcmVsYXktcmVzcG9uc2Utb3Itc3RvcC1lbWFpbC1ub3RpZmljYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Scott2451](/forum/user/39655-scott2451 "View Scott2451's Profile")** - [![Scott2451's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39655-scott2451 "View Scott2451's Profile") - [ Offline](/forum/user/39655-scott2451) Less More - Posts: 64 - Thank you received: 0 - - - 10 years 9 months ago [\#226360](#226360) by [Scott2451](/forum/user/39655-scott2451 "View Scott2451's Profile") Replied by *[Scott2451](/forum/user/39655-scott2451 "View Scott2451's Profile")* on topic *[resend relay response or stop email notification](/forum/35-orders-management/881511-resend-relay-response-or-stop-email-notification#226360 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.4.28 Strange error here, HikaShop and FirstData Payeezy must have had a slight miscommunication, (during one transaction only- other work fine, this appears to be a random error) and FirstData did not receive the relay response from Hikashop. BUT we accidentally left Firstdata payment page set to retry failed relay every 15 MINUTES for 28 DAYS until it receives a successful repsonse! (Oh NO ! ) I spoke to Firstdata they cannot manually access and cancel that response so it will keep relaying 96 times a day for a month :(. . Firstdata has not yet received answer from Hikashop or it would stop sending relay- but it keeps sending. I reset order status to see if that would affect it and re-send reply to Firstdata. Did not work. "Hello, A Authorize.net notification was received with the status Accepted. The order is now confirmed." So my question is, how to re-send the response firstdata is looking for to stop this OR just how to stop the confirmation emails on this one particular order to this customer. I don't see how to turn off email notifications just for one particular customer. We are getting 96 emails each, per day. My customer is upset and i want to make it stop at least to him first. Fast replies would be greatly appreciated.")* This is what I did, just wanted to confirm to what you said. $config =& hikashop_config(); if($dbOrder->order_status == $order_status) return true; if($config->get('order_confirmed_status','confirmed') == $order_status){ error_log("onPaymentNotification here 11\n"); $history->notified=1; } > nicolas wrote: Hi, > > Add the code: > if($dbOrder->order\_status == $order\_status) > return true; > before the code: > if($config->get('order\_confirmed\_status','confirmed') == $order\_status){ > in the file plugins/hikashoppayment/authorize/authorize.php > That will skip the payment notification processing if the order is already confirmed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTUxMS1yZXNlbmQtcmVsYXktcmVzcG9uc2Utb3Itc3RvcC1lbWFpbC1ub3RpZmljYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 9 months ago [\#226375](#226375) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[resend relay response or stop email notification](/forum/35-orders-management/881511-resend-relay-response-or-stop-email-notification#226375 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.4.28 Strange error here, HikaShop and FirstData Payeezy must have had a slight miscommunication, (during one transaction only- other work fine, this appears to be a random error) and FirstData did not receive the relay response from Hikashop. BUT we accidentally left Firstdata payment page set to retry failed relay every 15 MINUTES for 28 DAYS until it receives a successful repsonse! (Oh NO ! ) I spoke to Firstdata they cannot manually access and cancel that response so it will keep relaying 96 times a day for a month :(. . Firstdata has not yet received answer from Hikashop or it would stop sending relay- but it keeps sending. I reset order status to see if that would affect it and re-send reply to Firstdata. Did not work. "Hello, A Authorize.net notification was received with the status Accepted. The order is now confirmed." So my question is, how to re-send the response firstdata is looking for to stop this OR just how to stop the confirmation emails on this one particular order to this customer. I don't see how to turn off email notifications just for one particular customer. We are getting 96 emails each, per day. My customer is upset and i want to make it stop at least to him first. Fast replies would be greatly appreciated.")* Yes. That's great. The following user(s) said Thank You: [Scott2451](/forum/user/39655-scott2451 "View Scott2451's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MTUxMS1yZXNlbmQtcmVsYXktcmVzcG9uc2Utb3Itc3RvcC1lbWFpbC1ub3RpZmljYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.142 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)