[Skip to main content](#vessel-content) # double product name in confirmation email ## - **[wichai](/forum/user/35074-wichai "View wichai's Profile")** - [![wichai's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35074-wichai "View wichai's Profile") Topic Author - [ Offline](/forum/user/35074-wichai) Less More - Posts: 19 - Thank you received: 1 - - 10 years 7 months ago [\#231682](#231682) by [wichai](/forum/user/35074-wichai "View wichai's Profile") *[double product name in confirmation email](/forum/35-orders-management/882698-double-product-name-in-confirmation-email#231682 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.4.8 -- PHP version -- : 5.4.45 When my customer ordered, the confirmation email have double name of the products. How to fix this problem. I am not good in coding ,Please advise. Sorry, if I put this massage on the wrong topic.")* was created by *[wichai](/forum/user/35074-wichai "View wichai's Profile")* -- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.4.8 -- PHP version -- : 5.4.45 When my customer ordered, the confirmation email have double name of the products. How to fix this problem. I am not good in coding ,Please advise. Sorry, if I put this massage on the wrong topic. - [ ![screen1.jpg](/forum/attachment/29837) ](/forum/attachment/29837 "screen1.jpg") [ ](/forum/attachment/29837?download=1 "screen1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MjY5OC1kb3VibGUtcHJvZHVjdC1uYW1lLWluLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 7 months ago [\#231685](#231685) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[double product name in confirmation email](/forum/35-orders-management/882698-double-product-name-in-confirmation-email#231685 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.4.8 -- PHP version -- : 5.4.45 When my customer ordered, the confirmation email have double name of the products. How to fix this problem. I am not good in coding ,Please advise. Sorry, if I put this massage on the wrong topic.")* Hi, It's probably because you set the product name in both the main product and in the variants of the product. Please make sure that you set the product name only in one of the two and that should avoid the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MjY5OC1kb3VibGUtcHJvZHVjdC1uYW1lLWluLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wichai](/forum/user/35074-wichai "View wichai's Profile")** - [![wichai's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35074-wichai "View wichai's Profile") Topic Author - [ Offline](/forum/user/35074-wichai) Less More - Posts: 19 - Thank you received: 1 - - 10 years 7 months ago [\#231790](#231790) by [wichai](/forum/user/35074-wichai "View wichai's Profile") Replied by *[wichai](/forum/user/35074-wichai "View wichai's Profile")* on topic *[double product name in confirmation email](/forum/35-orders-management/882698-double-product-name-in-confirmation-email#231790 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 2.4.8 -- PHP version -- : 5.4.45 When my customer ordered, the confirmation email have double name of the products. How to fix this problem. I am not good in coding ,Please advise. Sorry, if I put this massage on the wrong topic.")* Thank you very much. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MjY5OC1kb3VibGUtcHJvZHVjdC1uYW1lLWluLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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