[Skip to main content](#vessel-content) # Email order created: yes, Email order paid: no ## - **[ejh](/forum/user/38301-ejh "View ejh's Profile")** - [![ejh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38301-ejh "View ejh's Profile") Topic Author - [ Offline](/forum/user/38301-ejh) Less More - Posts: 8 - Thank you received: 0 - - 10 years 6 months ago [\#234620](#234620) by [ejh](/forum/user/38301-ejh "View ejh's Profile") *[Email order created: yes, Email order paid: no](/forum/35-orders-management/883433-email-order-created-yes-email-order-paid-no#234620 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.3.6 Orders created in my webshop nicely generate an email to my client and to the admin. Fine. But after the order is confirmed and paid (in test and production) no email is sent, even with the correct 'paid'-feedback from my payment provider. Two other webshops with the same configuration do send them out, but this one doesn't. Where do I look? I have not changed any default setting, as far I can remember. I have tried with different email-addresses, but that didn't help.")* was created by *[ejh](/forum/user/38301-ejh "View ejh's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.3.6 Orders created in my webshop nicely generate an email to my client and to the admin. Fine. But after the order is confirmed and paid (in test and production) no email is sent, even with the correct 'paid'-feedback from my payment provider. Two other webshops with the same configuration do send them out, but this one doesn't. Where do I look? I have not changed any default setting, as far I can remember. I have tried with different email-addresses, but that didn't help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MzQzMy1lbWFpbC1vcmRlci1jcmVhdGVkLXllcy1lbWFpbC1vcmRlci1wYWlkLW5vP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 6 months ago [\#234667](#234667) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Email order created: yes, Email order paid: no](/forum/35-orders-management/883433-email-order-created-yes-email-order-paid-no#234667 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.3.6 Orders created in my webshop nicely generate an email to my client and to the admin. Fine. But after the order is confirmed and paid (in test and production) no email is sent, even with the correct 'paid'-feedback from my payment provider. Two other webshops with the same configuration do send them out, but this one doesn't. Where do I look? I have not changed any default setting, as far I can remember. I have tried with different email-addresses, but that didn't help.")* Hello, You should check that the "Order status notification" email is published and correctly configured via "Hikashop->System->Emails". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MzQzMy1lbWFpbC1vcmRlci1jcmVhdGVkLXllcy1lbWFpbC1vcmRlci1wYWlkLW5vP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ejh](/forum/user/38301-ejh "View ejh's Profile")** - [![ejh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38301-ejh "View ejh's Profile") Topic Author - [ Offline](/forum/user/38301-ejh) Less More - Posts: 8 - Thank you received: 0 - - 10 years 6 months ago [\#234939](#234939) by [ejh](/forum/user/38301-ejh "View ejh's Profile") Replied by *[ejh](/forum/user/38301-ejh "View ejh's Profile")* on topic *[Email order created: yes, Email order paid: no](/forum/35-orders-management/883433-email-order-created-yes-email-order-paid-no#234939 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.3.6 Orders created in my webshop nicely generate an email to my client and to the admin. Fine. But after the order is confirmed and paid (in test and production) no email is sent, even with the correct 'paid'-feedback from my payment provider. Two other webshops with the same configuration do send them out, but this one doesn't. Where do I look? I have not changed any default setting, as far I can remember. I have tried with different email-addresses, but that didn't help.")* Thanks for your reply, The configuration seems fine. Publishing/Unpublishing of specific emails: where do I do that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MzQzMy1lbWFpbC1vcmRlci1jcmVhdGVkLXllcy1lbWFpbC1vcmRlci1wYWlkLW5vP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 6 months ago [\#234991](#234991) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email order created: yes, Email order paid: no](/forum/35-orders-management/883433-email-order-created-yes-email-order-paid-no#234991 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.3.6 Orders created in my webshop nicely generate an email to my client and to the admin. Fine. But after the order is confirmed and paid (in test and production) no email is sent, even with the correct 'paid'-feedback from my payment provider. Two other webshops with the same configuration do send them out, but this one doesn't. Where do I look? I have not changed any default setting, as far I can remember. I have tried with different email-addresses, but that didn't help.")* That's only possible with the Business edition, so since you don't have it, it can't be that. It can also come from your payment plugin. Which one are you using ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MzQzMy1lbWFpbC1vcmRlci1jcmVhdGVkLXllcy1lbWFpbC1vcmRlci1wYWlkLW5vP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ejh](/forum/user/38301-ejh "View ejh's Profile")** - [![ejh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38301-ejh "View ejh's Profile") Topic Author - [ Offline](/forum/user/38301-ejh) Less More - Posts: 8 - Thank you received: 0 - - 10 years 6 months ago [\#235000](#235000) by [ejh](/forum/user/38301-ejh "View ejh's Profile") Replied by *[ejh](/forum/user/38301-ejh "View ejh's Profile")* on topic *[Email order created: yes, Email order paid: no](/forum/35-orders-management/883433-email-order-created-yes-email-order-paid-no#235000 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.3.6 Orders created in my webshop nicely generate an email to my client and to the admin. Fine. But after the order is confirmed and paid (in test and production) no email is sent, even with the correct 'paid'-feedback from my payment provider. Two other webshops with the same configuration do send them out, but this one doesn't. Where do I look? I have not changed any default setting, as far I can remember. I have tried with different email-addresses, but that didn't help.")* I'm using CcIdeal. The maker has checked himself already. He suggest an upgrade to 2.6. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MzQzMy1lbWFpbC1vcmRlci1jcmVhdGVkLXllcy1lbWFpbC1vcmRlci1wYWlkLW5vP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 6 months ago [\#235005](#235005) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email order created: yes, Email order paid: no](/forum/35-orders-management/883433-email-order-created-yes-email-order-paid-no#235005 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.3.6 Orders created in my webshop nicely generate an email to my client and to the admin. Fine. But after the order is confirmed and paid (in test and production) no email is sent, even with the correct 'paid'-feedback from my payment provider. Two other webshops with the same configuration do send them out, but this one doesn't. Where do I look? I have not changed any default setting, as far I can remember. I have tried with different email-addresses, but that didn't help.")* Hi, If he suggested that, I would recommend to follow his advice. Maybe the plugin doesn't work properly regarding the notification with HikaShop 2.5.0 ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4MzQzMy1lbWFpbC1vcmRlci1jcmVhdGVkLXllcy1lbWFpbC1vcmRlci1wYWlkLW5vP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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