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#   File not found digital product

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- **[LDE](/forum/user/35629-lde "View LDE's Profile")**
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10 years 4 months ago [\#242312](#242312) by [LDE](/forum/user/35629-lde "View LDE's Profile")  *[File not found digital product](/forum/35-orders-management/884957-file-not-found-digital-product#242312 "-- url of the page with the problem -- : lcfshop.com -- HikaShop version -- : 2.6.3. -- Joomla version -- : 3.5.1. -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Chrome 51.0.2704.84 -- Error-message(debug-mod must be tuned on) -- : File not found  I've had issues with making sure digital files download properly.  The site is lcfshop.com  When I try to download The Grace Of God it says file not found, the filename is The_Grace_Of_God.mp3  Is there something I'm missing ?")* was created by *[LDE](/forum/user/35629-lde "View LDE's Profile")*

-- url of the page with the problem -- : lcfshop.com
-- HikaShop version -- : 2.6.3.
-- Joomla version -- : 3.5.1.
-- PHP version -- : 5.6.17
-- Browser(s) name and version -- : Chrome 51.0.2704.84
-- Error-message(debug-mod must be tuned on) -- : File not found

I've had issues with making sure digital files download properly.

The site is lcfshop.com

When I try to download The Grace Of God it says file not found, the filename is The_Grace_Of_God.mp3

Is there something I'm missing ?

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NDk1Ny1maWxlLW5vdC1mb3VuZC1kaWdpdGFsLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
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10 years 4 months ago [\#242354](#242354) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[File not found digital product](/forum/35-orders-management/884957-file-not-found-digital-product#242354 "-- url of the page with the problem -- : lcfshop.com -- HikaShop version -- : 2.6.3. -- Joomla version -- : 3.5.1. -- PHP version -- : 5.6.17 -- Browser(s) name and version -- : Chrome 51.0.2704.84 -- Error-message(debug-mod must be tuned on) -- : File not found  I've had issues with making sure digital files download properly.  The site is lcfshop.com  When I try to download The Grace Of God it says file not found, the filename is The_Grace_Of_God.mp3  Is there something I'm missing ?")*

Hi,

That error means that the system is not able to find the file in the secure upload folder of HikaShop.
Make sure that this file is present in the media/com_hikashop/upload/safe/ folder of your website and make sure that the case of the filename is exactly the same as what you've entered in the file adding popup of the product.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NDk1Ny1maWxlLW5vdC1mb3VuZC1kaWdpdGFsLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

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