[Skip to main content](#vessel-content) # Number of maximum downloads has been reached ## - **[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")** - [![pamZGS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35438-pamzgs "View pamZGS's Profile") Topic Author - [ Offline](/forum/user/35438-pamzgs) Less More - Posts: 18 - Thank you received: 1 - - 10 years 4 months ago [\#242767](#242767) by [pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile") *[Number of maximum downloads has been reached](/forum/35-orders-management/885031-number-of-maximum-downloads-has-been-reached#242767 "-- url of the page with the problem -- : www.brainsugarhealth.com/shop.html -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Error-message(debug-mod must be tuned on) -- : customer received this message when clicking on link in emailed invoice: Number of maximum downloads has been reached - it was first time she clicked on the link. Our client received the emailed invoice and clicked on link and received this message: Number of maximum downloads has been reached She did not receive the downloaded file. Thanks - this is very important! Pam")* was created by *[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")* -- url of the page with the problem -- : [ www.brainsugarhealth.com/shop.html](http://www.brainsugarhealth.com/shop.html) -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Error-message(debug-mod must be tuned on) -- : customer received this message when clicking on link in emailed invoice: Number of maximum downloads has been reached - it was first time she clicked on the link. Our client received the emailed invoice and clicked on link and received this message: Number of maximum downloads has been reached She did not receive the downloaded file. Thanks - this is very important! Pam Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTAzMS1udW1iZXItb2YtbWF4aW11bS1kb3dubG9hZHMtaGFzLWJlZW4tcmVhY2hlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")** - [![pamZGS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35438-pamzgs "View pamZGS's Profile") Topic Author - [ Offline](/forum/user/35438-pamzgs) Less More - Posts: 18 - Thank you received: 1 - - 10 years 4 months ago [\#242769](#242769) by [pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile") Replied by *[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")* on topic *[Number of maximum downloads has been reached](/forum/35-orders-management/885031-number-of-maximum-downloads-has-been-reached#242769 "-- url of the page with the problem -- : www.brainsugarhealth.com/shop.html -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Error-message(debug-mod must be tuned on) -- : customer received this message when clicking on link in emailed invoice: Number of maximum downloads has been reached - it was first time she clicked on the link. Our client received the emailed invoice and clicked on link and received this message: Number of maximum downloads has been reached She did not receive the downloaded file. Thanks - this is very important! Pam")* Her status is listed as confirmed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTAzMS1udW1iZXItb2YtbWF4aW11bS1kb3dubG9hZHMtaGFzLWJlZW4tcmVhY2hlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 4 months ago [\#242784](#242784) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Number of maximum downloads has been reached](/forum/35-orders-management/885031-number-of-maximum-downloads-has-been-reached#242784 "-- url of the page with the problem -- : www.brainsugarhealth.com/shop.html -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Error-message(debug-mod must be tuned on) -- : customer received this message when clicking on link in emailed invoice: Number of maximum downloads has been reached - it was first time she clicked on the link. Our client received the emailed invoice and clicked on link and received this message: Number of maximum downloads has been reached She did not receive the downloaded file. Thanks - this is very important! Pam")* Hi, So, are you able to reproduce the problem if you place an order yourself ? If no, then the customer is lying or clicked on the link by mistake or something. If yes, then there may be a problem with how you setup that product file (check its settings and provide a screenshot), or the files settings of the HikaShop configuration (check these settings and provide a screenshot). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTAzMS1udW1iZXItb2YtbWF4aW11bS1kb3dubG9hZHMtaGFzLWJlZW4tcmVhY2hlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")** - [![pamZGS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35438-pamzgs "View pamZGS's Profile") Topic Author - [ Offline](/forum/user/35438-pamzgs) Less More - Posts: 18 - Thank you received: 1 - - 10 years 4 months ago [\#242900](#242900) by [pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile") Replied by *[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")* on topic *[Number of maximum downloads has been reached](/forum/35-orders-management/885031-number-of-maximum-downloads-has-been-reached#242900 "-- url of the page with the problem -- : www.brainsugarhealth.com/shop.html -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Error-message(debug-mod must be tuned on) -- : customer received this message when clicking on link in emailed invoice: Number of maximum downloads has been reached - it was first time she clicked on the link. Our client received the emailed invoice and clicked on link and received this message: Number of maximum downloads has been reached She did not receive the downloaded file. Thanks - this is very important! Pam")* I will check with client - she downloaded via her iphone - any ideas what iphones do with downloaded MP3? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTAzMS1udW1iZXItb2YtbWF4aW11bS1kb3dubG9hZHMtaGFzLWJlZW4tcmVhY2hlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 4 months ago [\#242902](#242902) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Number of maximum downloads has been reached](/forum/35-orders-management/885031-number-of-maximum-downloads-has-been-reached#242902 "-- url of the page with the problem -- : www.brainsugarhealth.com/shop.html -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Error-message(debug-mod must be tuned on) -- : customer received this message when clicking on link in emailed invoice: Number of maximum downloads has been reached - it was first time she clicked on the link. Our client received the emailed invoice and clicked on link and received this message: Number of maximum downloads has been reached She did not receive the downloaded file. Thanks - this is very important! Pam")* Hi, It could be possible that the link is being processed in the background (to generate a preview). The best for the moment would be to increase the download limit. We do not have any iphone in the team so it will be difficult for us to perform tests, reproduce the problem and analyse the server logs. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTAzMS1udW1iZXItb2YtbWF4aW11bS1kb3dubG9hZHMtaGFzLWJlZW4tcmVhY2hlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")** - [![pamZGS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35438-pamzgs "View pamZGS's Profile") Topic Author - [ Offline](/forum/user/35438-pamzgs) Less More - Posts: 18 - Thank you received: 1 - - 10 years 4 months ago [\#243014](#243014) by [pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile") Replied by *[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")* on topic *[Number of maximum downloads has been reached](/forum/35-orders-management/885031-number-of-maximum-downloads-has-been-reached#243014 "-- url of the page with the problem -- : www.brainsugarhealth.com/shop.html -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Error-message(debug-mod must be tuned on) -- : customer received this message when clicking on link in emailed invoice: Number of maximum downloads has been reached - it was first time she clicked on the link. Our client received the emailed invoice and clicked on link and received this message: Number of maximum downloads has been reached She did not receive the downloaded file. Thanks - this is very important! Pam")* HI - for this customer How can I increase her download limit on this product? If we can do this - would she use the same link from her invoice? If not - how can I use the Hikashop system to provide her a download link without charge - so it is easy for her? thanks, Pam Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTAzMS1udW1iZXItb2YtbWF4aW11bS1kb3dubG9hZHMtaGFzLWJlZW4tcmVhY2hlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 4 months ago [\#243021](#243021) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Number of maximum downloads has been reached](/forum/35-orders-management/885031-number-of-maximum-downloads-has-been-reached#243021 "-- url of the page with the problem -- : www.brainsugarhealth.com/shop.html -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Error-message(debug-mod must be tuned on) -- : customer received this message when clicking on link in emailed invoice: Number of maximum downloads has been reached - it was first time she clicked on the link. Our client received the emailed invoice and clicked on link and received this message: Number of maximum downloads has been reached She did not receive the downloaded file. Thanks - this is very important! Pam")* Hi, Edit the product via your backend, edit the file, and increase the download limit setting. And yes, she can then use the same link. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTAzMS1udW1iZXItb2YtbWF4aW11bS1kb3dubG9hZHMtaGFzLWJlZW4tcmVhY2hlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.245 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)