[Skip to main content](#vessel-content) # How to reset a customer's downloads for an item? ## - **[sbuffington](/forum/user/31091-sbuffington "View sbuffington's Profile")** - [![sbuffington's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31091-sbuffington "View sbuffington's Profile") Topic Author - [ Offline](/forum/user/31091-sbuffington) Less More - Posts: 2 - Thank you received: 0 - - 10 years 4 months ago [\#244008](#244008) by [sbuffington](/forum/user/31091-sbuffington "View sbuffington's Profile") *[How to reset a customer's downloads for an item?](/forum/35-orders-management/885265-how-to-reset-a-customers-downloads-for-an-item#244008 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have a customer who purchased a digital download that was limited to two downloads per purchase. She claims that it never allowed her to download it and when I check her order in the back end it says max downloads has been reached and then a trash can icon on her statement. How do I reset her downloads so she can attempt to download it again?")* was created by *[sbuffington](/forum/user/31091-sbuffington "View sbuffington's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have a customer who purchased a digital download that was limited to two downloads per purchase. She claims that it never allowed her to download it and when I check her order in the back end it says max downloads has been reached and then a trash can icon on her statement. How do I reset her downloads so she can attempt to download it again? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTI2NS1ob3ctdG8tcmVzZXQtYS1jdXN0b21lcnMtZG93bmxvYWRzLWZvci1hbi1pdGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 10 years 4 months ago [\#244014](#244014) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[How to reset a customer's downloads for an item?](/forum/35-orders-management/885265-how-to-reset-a-customers-downloads-for-an-item#244014 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have a customer who purchased a digital download that was limited to two downloads per purchase. She claims that it never allowed her to download it and when I check her order in the back end it says max downloads has been reached and then a trash can icon on her statement. How do I reset her downloads so she can attempt to download it again?")* Hi, If it says that two downloads were made, it means that the person must have clicked twice on the download link. The person must have done it without realising what she was doing. There is nothing in the interface to reset the download count for an order. You'll have to run the MySQL query below through your PHPMyAdmin: DELETE FROM #__hikashop_download WHERE order_id = XXX; where #__ is to be replaced with your table prefix (that you can find in the Joomla configuration) and XXX to be replaced with the ID of the order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTI2NS1ob3ctdG8tcmVzZXQtYS1jdXN0b21lcnMtZG93bmxvYWRzLWZvci1hbi1pdGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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