[Skip to main content](#vessel-content) # Cannot Find Email ## - **[thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile")** - [![thewebsi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38509-thewebsi "View thewebsi's Profile") Topic Author - [ Offline](/forum/user/38509-thewebsi) Less More - Posts: 51 - Thank you received: 0 - - 10 years 2 months ago [\#246620](#246620) by [thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile") *[Cannot Find Email](/forum/35-orders-management/885811-cannot-find-email#246620 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 Under System > Configuration > Emails, I changed the email that we had there to a completely different email, but for some reason when we get the order it's saying that it's coming from the old original email that was there. I searched through the component but cannot find another place where the original email would have been. Any clue? Thank you!")* was created by *[thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 Under System > Configuration > Emails, I changed the email that we had there to a completely different email, but for some reason when we get the order it's saying that it's coming from the old original email that was there. > From: MY Store <oldemail@website.com> I searched through the component but cannot find another place where the original email would have been. Any clue? Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTgxMS1jYW5ub3QtZmluZC1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 2 months ago [\#246666](#246666) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cannot Find Email](/forum/35-orders-management/885811-cannot-find-email#246666 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 Under System > Configuration > Emails, I changed the email that we had there to a completely different email, but for some reason when we get the order it's saying that it's coming from the old original email that was there. I searched through the component but cannot find another place where the original email would have been. Any clue? Thank you!")* Hi, Go in the menu System>Emails and edit the emails. There, you'll find similar fields which override the ones in the configuration if you fill them in under the "sender information" tab. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTgxMS1jYW5ub3QtZmluZC1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile")** - [![thewebsi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38509-thewebsi "View thewebsi's Profile") Topic Author - [ Offline](/forum/user/38509-thewebsi) Less More - Posts: 51 - Thank you received: 0 - - 10 years 2 months ago - 10 years 2 months ago [\#246696](#246696) by [thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile") Replied by *[thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile")* on topic *[Cannot Find Email](/forum/35-orders-management/885811-cannot-find-email#246696 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 Under System > Configuration > Emails, I changed the email that we had there to a completely different email, but for some reason when we get the order it's saying that it's coming from the old original email that was there. I searched through the component but cannot find another place where the original email would have been. Any clue? Thank you!")* Hi Nicolas, Is where you are telling me to go different than the location that I indicated in my post above "System > Configuration > Emails"? Because I don't see another "System>Emails". Please see screenshot of the location that I am referring to. [ ](http://awesomescreenshot.com/0536225n3c)[ awesomescreenshot.com/0536225n3c](http://awesomescreenshot.com/0536225n3c) Last edit: 10 years 2 months ago by [thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTgxMS1jYW5ub3QtZmluZC1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 2 months ago [\#246697](#246697) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Cannot Find Email](/forum/35-orders-management/885811-cannot-find-email#246697 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 Under System > Configuration > Emails, I changed the email that we had there to a completely different email, but for some reason when we get the order it's saying that it's coming from the old original email that was there. I searched through the component but cannot find another place where the original email would have been. Any clue? Thank you!")* Hello, Yes these locations are different, you should actually go to the "System > Emails" menu and not "System > Configuration > Emails", then you'll just have edit your Email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTgxMS1jYW5ub3QtZmluZC1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile")** - [![thewebsi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38509-thewebsi "View thewebsi's Profile") Topic Author - [ Offline](/forum/user/38509-thewebsi) Less More - Posts: 51 - Thank you received: 0 - - 10 years 2 months ago [\#246838](#246838) by [thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile") Replied by *[thewebsi](/forum/user/38509-thewebsi "View thewebsi's Profile")* on topic *[Cannot Find Email](/forum/35-orders-management/885811-cannot-find-email#246838 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 Under System > Configuration > Emails, I changed the email that we had there to a completely different email, but for some reason when we get the order it's saying that it's coming from the old original email that was there. I searched through the component but cannot find another place where the original email would have been. Any clue? Thank you!")* Sorry but I don't see "System > Emails". Please see attached: [ ](http://awesomescreenshot.com/0ef628usb4)[ awesomescreenshot.com/0ef628usb4](http://awesomescreenshot.com/0ef628usb4) Are you referring to the email under "System > Global Configuration > Server > Mail Settings"? Thanks!!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTgxMS1jYW5ub3QtZmluZC1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 2 months ago [\#246841](#246841) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cannot Find Email](/forum/35-orders-management/885811-cannot-find-email#246841 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 Under System > Configuration > Emails, I changed the email that we had there to a completely different email, but for some reason when we get the order it's saying that it's coming from the old original email that was there. I searched through the component but cannot find another place where the original email would have been. Any clue? Thank you!")* Hi, We are talking about the "system" menu inside HikaShop ; the internal menu in HikaShop backend. Where you can find "configuration", "zones", etc. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4NTgxMS1jYW5ub3QtZmluZC1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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