[Skip to main content](#vessel-content) # The cmy coupon dont work ## - **[marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile")** - [![marcoboni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31727-marcoboni "View marcoboni's Profile") Topic Author - [ Offline](/forum/user/31727-marcoboni) Less More - Posts: 58 - Thank you received: 0 - - 9 years 8 months ago [\#263580](#263580) by [marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile") *[The cmy coupon dont work](/forum/35-orders-management/889085-the-cmy-coupon-dont-work#263580 "-- url of the page with the problem -- : www.librishop.eu -- HikaShop version -- : 3 -- Joomla version -- : 3.6.5 Hi all, i created a coupon the name "Primavera2017" whit 10% discont, but when i insert it in the ckeckout the price is still the same. and don't see the 10% discont. i don't undestand because:( you see the Thanks in advance for your anwser Marco")* was created by *[marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile")* -- url of the page with the problem -- : [ www.librishop.eu](http://www.librishop.eu) -- HikaShop version -- : 3 -- Joomla version -- : 3.6.5 Hi all, i created a coupon the name "Primavera2017" whit 10% discont, but when i insert it in the ckeckout the price is still the same. and don't see the 10% discont. i don't undestand because:( you see the [ my site here site here](http://www.librishop.eu/) Thanks in advance for your anwser Marco Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4OTA4NS10aGUtY215LWNvdXBvbi1kb250LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 8 months ago [\#263581](#263581) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[The cmy coupon dont work](/forum/35-orders-management/889085-the-cmy-coupon-dont-work#263581 "-- url of the page with the problem -- : www.librishop.eu -- HikaShop version -- : 3 -- Joomla version -- : 3.6.5 Hi all, i created a coupon the name "Primavera2017" whit 10% discont, but when i insert it in the ckeckout the price is still the same. and don't see the 10% discont. i don't undestand because:( you see the Thanks in advance for your anwser Marco")* Hello, Would it be possible to have a screenshot of your coupon configuration ? Regards, PS : You are not using HikaShop 3.0 but you're using HikaShop 2.6.3. Please provide accurate information you if you want have the right answer from our support team. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4OTA4NS10aGUtY215LWNvdXBvbi1kb250LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile")** - [![marcoboni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31727-marcoboni "View marcoboni's Profile") Topic Author - [ Offline](/forum/user/31727-marcoboni) Less More - Posts: 58 - Thank you received: 0 - - 9 years 8 months ago - 9 years 8 months ago [\#263642](#263642) by [marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile") Replied by *[marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile")* on topic *[The my coupon dont work](/forum/35-orders-management/889085-the-cmy-coupon-dont-work#263642 "-- url of the page with the problem -- : www.librishop.eu -- HikaShop version -- : 3 -- Joomla version -- : 3.6.5 Hi all, i created a coupon the name "Primavera2017" whit 10% discont, but when i insert it in the ckeckout the price is still the same. and don't see the 10% discont. i don't undestand because:( you see the Thanks in advance for your anwser Marco")* Hi Jerome, thank you for your anwser... My Hika shop version is HikaShop Business 2.6.3 [1606031204] in attach you can see the screen shot. Hi created a user reistred level test account : > removed by a moderator - [ ![hika_buono2.PNG](/forum/attachment/36675) ](/forum/attachment/36675 "hika_buono2.PNG") [ ](/forum/attachment/36675?download=1 "hika_buono2.PNG") - [ ![hika_buono.PNG](/forum/attachment/36676) ](/forum/attachment/36676 "hika_buono.PNG") [ ](/forum/attachment/36676?download=1 "hika_buono.PNG") Last edit: 9 years 8 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4OTA4NS10aGUtY215LWNvdXBvbi1kb250LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 9 years 7 months ago [\#263652](#263652) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[The my coupon dont work](/forum/35-orders-management/889085-the-cmy-coupon-dont-work#263652 "-- url of the page with the problem -- : www.librishop.eu -- HikaShop version -- : 3 -- Joomla version -- : 3.6.5 Hi all, i created a coupon the name "Primavera2017" whit 10% discont, but when i insert it in the ckeckout the price is still the same. and don't see the 10% discont. i don't undestand because:( you see the Thanks in advance for your anwser Marco")* Hi, So are you sure that the product in your cart is in one of the categories you selected in the coupon ? What if you don't put any categories in your coupon ? Does it work ? Also, you should normally see an error message when the coupon is not added, telling you why it couldn't be added. You might have a compatibility issue: [ www.hikashop.com/support/documentation/6...tibility-issues.html](https://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4OTA4NS10aGUtY215LWNvdXBvbi1kb250LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile")** - [![marcoboni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31727-marcoboni "View marcoboni's Profile") Topic Author - [ Offline](/forum/user/31727-marcoboni) Less More - Posts: 58 - Thank you received: 0 - - 9 years 7 months ago [\#263761](#263761) by [marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile") Replied by *[marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile")* on topic *[The my coupon dont work](/forum/35-orders-management/889085-the-cmy-coupon-dont-work#263761 "-- url of the page with the problem -- : www.librishop.eu -- HikaShop version -- : 3 -- Joomla version -- : 3.6.5 Hi all, i created a coupon the name "Primavera2017" whit 10% discont, but when i insert it in the ckeckout the price is still the same. and don't see the 10% discont. i don't undestand because:( you see the Thanks in advance for your anwser Marco")* Hi Nicolas, thank you. I made the test whit the joomla protostar template and the coupon worked very well. But i don't undestand where is the problem on my [ RS Juno template](https://www.rsjoomla.com/joomla-templates/rsjuno.html). If you have 2 minutes for to undestand the problem and help me, I would be grateful. Regards Marco Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4OTA4NS10aGUtY215LWNvdXBvbi1kb250LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile")** - [![marcoboni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31727-marcoboni "View marcoboni's Profile") Topic Author - [ Offline](/forum/user/31727-marcoboni) Less More - Posts: 58 - Thank you received: 0 - - 9 years 7 months ago [\#263768](#263768) by [marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile") Replied by *[marcoboni](/forum/user/31727-marcoboni "View marcoboni's Profile")* on topic *[The my coupon dont work](/forum/35-orders-management/889085-the-cmy-coupon-dont-work#263768 "-- url of the page with the problem -- : www.librishop.eu -- HikaShop version -- : 3 -- Joomla version -- : 3.6.5 Hi all, i created a coupon the name "Primavera2017" whit 10% discont, but when i insert it in the ckeckout the price is still the same. and don't see the 10% discont. i don't undestand because:( you see the Thanks in advance for your anwser Marco")* Hi all, I solved. it was my mistake, on the file coupon.php of hikashop, I restored the original file and it works fine with the template Rs Juno. I thank you for your help Marco Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4OTA4NS10aGUtY215LWNvdXBvbi1kb250LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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