[Skip to main content](#vessel-content) # Error on "Order" option in Backend ## - **[Bibok](/forum/user/34457-bibok "View Bibok's Profile")** - [![Bibok's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34457-bibok "View Bibok's Profile") Topic Author - [ Offline](/forum/user/34457-bibok) Less More - Posts: 13 - Thank you received: 0 - - 9 years 6 months ago [\#266260](#266260) by [Bibok](/forum/user/34457-bibok "View Bibok's Profile") *[Error on "Order" option in Backend](/forum/35-orders-management/889609-error-on-order-option-in-backend#266260 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.6.1 -- PHP version -- : 5.4 -- Browser(s) name and version -- : OPERA 43 -- Error-message(debug-mod must be tuned on) -- : COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' SQL=SELECT a.*,b.*,c.*,IFNULL(c.name COLLATE utf8_general_ci,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM #__hikashop_order AS b LEFT JOIN #__hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN #__hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN #__users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20 Good morning, I have recently updated my Joomla version to 3.6.1 and Hikashop has shown the following error when I click in the "buy" option. What can I do? My clients don't recieve any bill since then. Also they can pay with PayPal. Thank you.")* was created by *[Bibok](/forum/user/34457-bibok "View Bibok's Profile")* -- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.6.1 -- PHP version -- : 5.4 -- Browser(s) name and version -- : OPERA 43 -- Error-message(debug-mod must be tuned on) -- : COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' SQL=SELECT a.*,b.*,c.*,IFNULL(c.name COLLATE utf8_general_ci,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM #__hikashop_order AS b LEFT JOIN #__hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN #__hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN #__users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20 Good morning, I have recently updated my Joomla version to 3.6.1 and Hikashop has shown the following error when I click in the "buy" option. [ ![[img ](https://i58.servimg.com/u/f58/19/40/77/82/captur11.png) ](https://i58.servimg.com/u/f58/19/40/77/82/captur11.png "[img ") What can I do? My clients don't recieve any bill since then. Also they can pay with PayPal. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4OTYwOS1lcnJvci1vbi1vcmRlci1vcHRpb24taW4tYmFja2VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 6 months ago [\#266263](#266263) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error on "Order" option in Backend](/forum/35-orders-management/889609-error-on-order-option-in-backend#266263 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.6.1 -- PHP version -- : 5.4 -- Browser(s) name and version -- : OPERA 43 -- Error-message(debug-mod must be tuned on) -- : COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' SQL=SELECT a.*,b.*,c.*,IFNULL(c.name COLLATE utf8_general_ci,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM #__hikashop_order AS b LEFT JOIN #__hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN #__hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN #__users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20 Good morning, I have recently updated my Joomla version to 3.6.1 and Hikashop has shown the following error when I click in the "buy" option. What can I do? My clients don't recieve any bill since then. Also they can pay with PayPal. Thank you.")* Hi, 1 - You're using a very old version of HikaShop 2 - You can perform a little search in that forum in order to find threads with the exact same problem. [ www.hikashop.com/forum/orders-management...r-orders.html#249426](https://www.hikashop.com/forum/orders-management/886325-error-orders.html#249426) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg4OTYwOS1lcnJvci1vbi1vcmRlci1vcHRpb24taW4tYmFja2VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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