[Skip to main content](#vessel-content) # Custom field not showing on back end ## - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 4 months ago - 9 years 4 months ago [\#271770](#271770) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#271770 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* was created by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: [ ![ScreenShot2017-06-13at10.49.31AM.png](/forum/attachment/38625) ](/forum/attachment/38625 "...10.49.31AM.png") It doesn't have a green mark for 'back end form' even though this option is selected: [ ![ScreenShot2017-06-13at10.21.30AM_2017-06-13.png](/forum/attachment/38628) ](/forum/attachment/38628 "...2017-06-13.png") The field does not show on the back end for the order or in the email notification. [ ![ScreenShot2017-06-13at10.42.36AM_2017-06-13-3.png](/forum/attachment/38629) ](/forum/attachment/38629 "...17-06-13-3.png") [ ![ScreenShot2017-06-13at10.44.55AM_2017-06-13-2.png](/forum/attachment/38632) ](/forum/attachment/38632 "...17-06-13-2.png") How do I get it to show up so that I can see what option the customer selected for their order? - [ ![ScreenShot2017-06-13at10.49.31AM.png](/forum/attachment/38625) ](/forum/attachment/38625 "...10.49.31AM.png") [ ](/forum/attachment/38625?download=1 "...10.49.31AM.png") - [ ![ScreenShot2017-06-13at10.21.30AM_2017-06-13.png](/forum/attachment/38628) ](/forum/attachment/38628 "...2017-06-13.png") [ ](/forum/attachment/38628?download=1 "...2017-06-13.png") - [ ![ScreenShot2017-06-13at10.42.36AM_2017-06-13-3.png](/forum/attachment/38629) ](/forum/attachment/38629 "...17-06-13-3.png") [ ](/forum/attachment/38629?download=1 "...17-06-13-3.png") - [ ![ScreenShot2017-06-13at10.44.55AM_2017-06-13-2.png](/forum/attachment/38632) ](/forum/attachment/38632 "...17-06-13-2.png") [ ](/forum/attachment/38632?download=1 "...17-06-13-2.png") Last edit: 9 years 4 months ago by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#271773](#271773) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#271773 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hello, You indicate that you're using HikaShop 3.1.1 nevertheless the screenshot of your custom field configuration is not the HikaShop 3 interface. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 4 months ago [\#271909](#271909) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") Replied by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#271909 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Sorry, you are correct. The version is 2.6.3. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#271916](#271916) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#271916 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hello, HikaShop 2.6.3 had known issues regarding the custom fields display. That's why HikaShop 2.6.4 contains various fixes about that. Afterwards, the most recent HikaShop version is currently the 3.1.1 ; which also contains improvements about the display of the custom fields with also new features like the category restriction, etc. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 4 months ago [\#272010](#272010) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") Replied by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272010 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Thank you. What is the URL for downloading the business version of HikaShop 2.6.4? I see the download for 3.1.1, but not the earlier version. I would prefer not to upgrade to the latest version yet, just fix the issue with fields. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#272016](#272016) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272016 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hello, Only the latest releases are available for downloads because that's the only version that the team can provide support on. Afterwards, you might see to contact the support team using the "contact us" form to see if you want get an older version but you will have to give some proof regarding the HikaShop license for your website (your current account do not have any licence and your screenshot indicates that you are using the Business edition). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 4 months ago [\#272116](#272116) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") Replied by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272116 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Thank you, I will do that! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#272118](#272118) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272118 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hello, If you do so ; do not forget to provide proof for your HikaShop license. Your actual account do not have any license so I suppose that you're using HikaShop Business from another account. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 4 months ago [\#272565](#272565) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") Replied by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272565 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* I did update to the latest version of Hikashop Business, 3.1.1. (By the way, I am a web designer – my client has the license and the URL in the first post is licensed. I can provide proof if needed.) Unfortunately, the same problem happens. These are the settings: [ ![ScreenShot2017-06-22at11.19.16PM_2017-06-23.png](/forum/attachment/38870) ](/forum/attachment/38870 "...2017-06-23.png") For some reason the preview does say 'no data' at the end: [ ![ScreenShot2017-06-22at11.19.19PM.png](/forum/attachment/38868) ](/forum/attachment/38868 "...11.19.19PM.png") This is the email that's sent to the customer, with no custom fields: [ ![ScreenShot2017-06-22at11.14.28PM.png](/forum/attachment/38869) ](/forum/attachment/38869 "...11.14.28PM.png") I noticed that you have asked others to check the email templates – how do you tell if it has been customized? I think this is the right one: [ ![ScreenShot2017-06-22at11.11.41PM.png](/forum/attachment/38871) ](/forum/attachment/38871 "...11.11.41PM.png") The custom field does show up during checkout. However, it does not show up in the customer email, admin notification email or in the back end: [ ![ScreenShot2017-06-22at11.25.14PM.png](/forum/attachment/38872) ](/forum/attachment/38872 "...11.25.14PM.png") This is what it looks like when I click to edit the order: [ ![ScreenShot2017-06-22at11.27.23PM.png](/forum/attachment/38873) ](/forum/attachment/38873 "...11.27.23PM.png") How can I get the field to be recorded in the back end, and show in the emails? - [ ![ScreenShot2017-06-22at11.19.19PM.png](/forum/attachment/38868) ](/forum/attachment/38868 "...11.19.19PM.png") [ ](/forum/attachment/38868?download=1 "...11.19.19PM.png") - [ ![ScreenShot2017-06-22at11.14.28PM.png](/forum/attachment/38869) ](/forum/attachment/38869 "...11.14.28PM.png") [ ](/forum/attachment/38869?download=1 "...11.14.28PM.png") - [ ![ScreenShot2017-06-22at11.19.16PM_2017-06-23.png](/forum/attachment/38870) ](/forum/attachment/38870 "...2017-06-23.png") [ ](/forum/attachment/38870?download=1 "...2017-06-23.png") - [ ![ScreenShot2017-06-22at11.11.41PM.png](/forum/attachment/38871) ](/forum/attachment/38871 "...11.11.41PM.png") [ ](/forum/attachment/38871?download=1 "...11.11.41PM.png") - [ ![ScreenShot2017-06-22at11.25.14PM.png](/forum/attachment/38872) ](/forum/attachment/38872 "...11.25.14PM.png") [ ](/forum/attachment/38872?download=1 "...11.25.14PM.png") - [ ![ScreenShot2017-06-22at11.27.23PM.png](/forum/attachment/38873) ](/forum/attachment/38873 "...11.27.23PM.png") [ ](/forum/attachment/38873?download=1 "...11.27.23PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#272603](#272603) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272603 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hello, Please edit the HikaShop field class (administrator/components/com_hikashop/classes/field.php) and replace Code: if(!empty($ids)) { sort($ids); $id = implode(',', $ids); } By Code: if(!empty($ids)) { sort($ids); $id = implode(',', $ids); } foreach($data as $d) { if(!empty($d->product_parent_id)) $ids[] = (int)$d->product_parent_id; } It should fix your issue with the item custom field with a product restriction and the usage of variants. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 4 months ago [\#272644](#272644) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") Replied by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272644 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* I appreciate your help, but it doesn't seem to fix the problem. My code looks like this: [ ![ScreenShot2017-06-23at5.23.29PM.png](/forum/attachment/38881) ](/forum/attachment/38881 "...t5.23.29PM.png") - [ ![ScreenShot2017-06-23at5.23.29PM.png](/forum/attachment/38881) ](/forum/attachment/38881 "...t5.23.29PM.png") [ ](/forum/attachment/38881?download=1 "...t5.23.29PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#272660](#272660) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272660 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hello, Can you please : 1 - re-save your item custom field configuration 2 - perform a new test order 3 - See if the problem persist or not. 4 - send us a full screenshot of your item field configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 4 months ago [\#272777](#272777) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") Replied by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272777 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Here are the screenshots: [ ![screen2.png](/forum/attachment/38907) ](/forum/attachment/38907 "screen2.png") [ ![screen1.png](/forum/attachment/38908) ](/forum/attachment/38908 "screen1.png") - [ ![screen2.png](/forum/attachment/38907) ](/forum/attachment/38907 "screen2.png") [ ](/forum/attachment/38907?download=1 "screen2.png") - [ ![screen1.png](/forum/attachment/38908) ](/forum/attachment/38908 "screen1.png") [ ](/forum/attachment/38908?download=1 "screen1.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 3 months ago [\#272781](#272781) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272781 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hi, You can't have a restriction on both products and categories in your custom field. If you do that means that the custom field will only display if the product is in the list of products selected AND in the categories selected. In that case, you just want to have the restriction on the products. So please change that and it should work better. Please also report on the result of the operation Jerome asked previously. Did it help ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 3 months ago [\#272889](#272889) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") Replied by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272889 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* > 1 - re-save your item custom field configuration > 2 - perform a new test order > 3 - See if the problem persist or not. I tried this but the problem persists. I updated the field to have only the items selected: [ ![ScreenShot2017-06-28at9.33.19AM.png](/forum/attachment/38939) ](/forum/attachment/38939 "...t9.33.19AM.png") I saved it and made a test order, but it's the same problem. - [ ![ScreenShot2017-06-28at9.33.19AM.png](/forum/attachment/38939) ](/forum/attachment/38939 "...t9.33.19AM.png") [ ](/forum/attachment/38939?download=1 "...t9.33.19AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 3 months ago [\#272893](#272893) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#272893 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hi, Then I'm afraid we'll need a backend and FTP access as well as instructions to check on the issue as we are not able to reproduce the issue on our end. Please provide that via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 3 months ago [\#273215](#273215) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#273215 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hi, Thank you for the access. I've found the issue and added a patch for it. I've added it on your website so it's working for you, and I've added the patch on our end in the install package. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 3 months ago [\#273662](#273662) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") Replied by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#273662 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Thank you for your help! However, this issue does not seem to be resolved – see orders #F3Z1Q65 and #G3A1A74. It's the same as before. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 9 years 3 months ago - 9 years 3 months ago [\#273695](#273695) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#273695 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* Hello, Are you sure that this orders wasn't performed **just before** Nicolas patched your website ? I have a look order date creation and day Nicolas added the patch, and that the same day... Because right now, on your side we try to reproduce your issue (from your configuration) and everything seems works well. **If** you have **new** order with the issue, you can try to **re-create your custom field**, and process some tests, and if issue is still here, come back here. Regards Last edit: 9 years 3 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")** - [![Tahiera's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5087-tahiera "View Tahiera's Profile") Topic Author - [ Offline](/forum/user/5087-tahiera) Less More - Posts: 29 - Thank you received: 0 - - 9 years 2 months ago - 9 years 2 months ago [\#275946](#275946) by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile") Replied by *[Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile")* on topic *[Custom field not showing on back end](/forum/35-orders-management/890681-custom-field-not-showing-on-back-end#275946 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.5.38 I have a custom field called colorchoice: It doesn't have a green mark for 'back end form' even though this option is selected: The field does not show on the back end for the order or in the email notification. How do I get it to show up so that I can see what option the customer selected for their order?")* We are still having this issue on new orders. Is there anything else that could be causing the problem? (It's happening on new fields too.) Last edit: 9 years 2 months ago by [Tahiera](/forum/user/5087-tahiera "View Tahiera's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MDY4MS1jdXN0b20tZmllbGQtbm90LXNob3dpbmctb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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