[Skip to main content](#vessel-content) # Order unit price and subtotal not shown ## - **[Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile")** - [![Ziegfried's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34604-ziegfried "View Ziegfried's Profile") Topic Author - [ Offline](/forum/user/34604-ziegfried) Less More - Posts: 7 - Thank you received: 0 - - 9 years 1 month ago - 9 years 1 month ago [\#279108](#279108) by [Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile") *[Order unit price and subtotal not shown](/forum/35-orders-management/892098-order-unit-price-and-subtotal-not-shown#279108 "-- url of the page with the problem -- : www.moonshine.co.nz -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Not applicable -- Error-message(debug-mod must be tuned on) -- : Not applicable I have recently updated to the latest version of Hikashop and after the update, the unit price and subtotals are not shown in the back end order information or the "Summary of the Order" email message. When you specify multiple quantities, then no calculation takes place and a zero amount is forwarded to the payment gateway. Only the shipping cost is forwarded to Paypal. Assistance with this will be appreciated.")* was created by *[Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile")* -- url of the page with the problem -- : [ www.moonshine.co.nz](http://www.moonshine.co.nz) -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Not applicable -- Error-message(debug-mod must be tuned on) -- : Not applicable I have recently updated to the latest version of Hikashop and after the update, the unit price and subtotals are not shown in the back end order information or the "Summary of the Order" email message. When you specify multiple quantities, then no calculation takes place and a zero amount is forwarded to the payment gateway. Only the shipping cost is forwarded to Paypal. [ ![Capture1.JPG](/forum/attachment/40489) ](/forum/attachment/40489 "Capture1.JPG") Assistance with this will be appreciated. - [ ![Capture1.JPG](/forum/attachment/40489) ](/forum/attachment/40489 "Capture1.JPG") [ ](/forum/attachment/40489?download=1 "Capture1.JPG") Last edit: 9 years 1 month ago by [Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MjA5OC1vcmRlci11bml0LXByaWNlLWFuZC1zdWJ0b3RhbC1ub3Qtc2hvd24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 1 month ago [\#279146](#279146) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order unit price and subtotal not shown](/forum/35-orders-management/892098-order-unit-price-and-subtotal-not-shown#279146 "-- url of the page with the problem -- : www.moonshine.co.nz -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Not applicable -- Error-message(debug-mod must be tuned on) -- : Not applicable I have recently updated to the latest version of Hikashop and after the update, the unit price and subtotals are not shown in the back end order information or the "Summary of the Order" email message. When you specify multiple quantities, then no calculation takes place and a zero amount is forwarded to the payment gateway. Only the shipping cost is forwarded to Paypal. Assistance with this will be appreciated.")* Hi, I don't see why it would do that. Please click on the "check database" button of the HikaShop configuration, it might help. Also, try switching off the "checkout legacy" setting of the HikaShop configuration in order to use the new checkout system of HikaShop. It might circumvent the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MjA5OC1vcmRlci11bml0LXByaWNlLWFuZC1zdWJ0b3RhbC1ub3Qtc2hvd24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile")** - [![Ziegfried's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34604-ziegfried "View Ziegfried's Profile") Topic Author - [ Offline](/forum/user/34604-ziegfried) Less More - Posts: 7 - Thank you received: 0 - - 9 years 1 month ago [\#279186](#279186) by [Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile") Replied by *[Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile")* on topic *[Order unit price and subtotal not shown](/forum/35-orders-management/892098-order-unit-price-and-subtotal-not-shown#279186 "-- url of the page with the problem -- : www.moonshine.co.nz -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Not applicable -- Error-message(debug-mod must be tuned on) -- : Not applicable I have recently updated to the latest version of Hikashop and after the update, the unit price and subtotals are not shown in the back end order information or the "Summary of the Order" email message. When you specify multiple quantities, then no calculation takes place and a zero amount is forwarded to the payment gateway. Only the shipping cost is forwarded to Paypal. Assistance with this will be appreciated.")* I have done everything as suggested but still the same problem. I have deactivated all legacy settings and all tests in the Check Database were OK. I can give you admin access to the back end if you want. - [ ![Capture3.JPG](/forum/attachment/40518) ](/forum/attachment/40518 "Capture3.JPG") [ ](/forum/attachment/40518?download=1 "Capture3.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MjA5OC1vcmRlci11bml0LXByaWNlLWFuZC1zdWJ0b3RhbC1ub3Qtc2hvd24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 1 month ago [\#279235](#279235) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order unit price and subtotal not shown](/forum/35-orders-management/892098-order-unit-price-and-subtotal-not-shown#279235 "-- url of the page with the problem -- : www.moonshine.co.nz -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Not applicable -- Error-message(debug-mod must be tuned on) -- : Not applicable I have recently updated to the latest version of Hikashop and after the update, the unit price and subtotals are not shown in the back end order information or the "Summary of the Order" email message. When you specify multiple quantities, then no calculation takes place and a zero amount is forwarded to the payment gateway. Only the shipping cost is forwarded to Paypal. Assistance with this will be appreciated.")* Hi, Yes, we'll need a backend and FTP access to the website in order to look at the issue. [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MjA5OC1vcmRlci11bml0LXByaWNlLWFuZC1zdWJ0b3RhbC1ub3Qtc2hvd24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile")** - [![Ziegfried's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34604-ziegfried "View Ziegfried's Profile") Topic Author - [ Offline](/forum/user/34604-ziegfried) Less More - Posts: 7 - Thank you received: 0 - - 9 years 1 month ago [\#279274](#279274) by [Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile") Replied by *[Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile")* on topic *[Order unit price and subtotal not shown](/forum/35-orders-management/892098-order-unit-price-and-subtotal-not-shown#279274 "-- url of the page with the problem -- : www.moonshine.co.nz -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Not applicable -- Error-message(debug-mod must be tuned on) -- : Not applicable I have recently updated to the latest version of Hikashop and after the update, the unit price and subtotals are not shown in the back end order information or the "Summary of the Order" email message. When you specify multiple quantities, then no calculation takes place and a zero amount is forwarded to the payment gateway. Only the shipping cost is forwarded to Paypal. Assistance with this will be appreciated.")* Thank you. I have mailed the login details. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MjA5OC1vcmRlci11bml0LXByaWNlLWFuZC1zdWJ0b3RhbC1ub3Qtc2hvd24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 4 weeks ago [\#279344](#279344) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order unit price and subtotal not shown](/forum/35-orders-management/892098-order-unit-price-and-subtotal-not-shown#279344 "-- url of the page with the problem -- : www.moonshine.co.nz -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Not applicable -- Error-message(debug-mod must be tuned on) -- : Not applicable I have recently updated to the latest version of Hikashop and after the update, the unit price and subtotals are not shown in the back end order information or the "Summary of the Order" email message. When you specify multiple quantities, then no calculation takes place and a zero amount is forwarded to the payment gateway. Only the shipping cost is forwarded to Paypal. Assistance with this will be appreciated.")* Hi, The issue is that you've installed and enabled the plugin "HikaShopCustom Quantity Weight plugin" without configuring a custom field for it. So since it's not properly configured, it mess with the products prices. I've disabled it for you and it works fine now. Please note that such personal support is only for commercial editions of HikaShop normally... The following user(s) said Thank You: [Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MjA5OC1vcmRlci11bml0LXByaWNlLWFuZC1zdWJ0b3RhbC1ub3Qtc2hvd24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile")** - [![Ziegfried's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34604-ziegfried "View Ziegfried's Profile") Topic Author - [ Offline](/forum/user/34604-ziegfried) Less More - Posts: 7 - Thank you received: 0 - - 9 years 4 weeks ago [\#279363](#279363) by [Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile") Replied by *[Ziegfried](/forum/user/34604-ziegfried "View Ziegfried's Profile")* on topic *[Order unit price and subtotal not shown](/forum/35-orders-management/892098-order-unit-price-and-subtotal-not-shown#279363 "-- url of the page with the problem -- : www.moonshine.co.nz -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Not applicable -- Error-message(debug-mod must be tuned on) -- : Not applicable I have recently updated to the latest version of Hikashop and after the update, the unit price and subtotals are not shown in the back end order information or the "Summary of the Order" email message. When you specify multiple quantities, then no calculation takes place and a zero amount is forwarded to the payment gateway. Only the shipping cost is forwarded to Paypal. Assistance with this will be appreciated.")* Thank you for your assistance with this. I greatly appreciate it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5MjA5OC1vcmRlci11bml0LXByaWNlLWFuZC1zdWJ0b3RhbC1ub3Qtc2hvd24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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