[Skip to main content](#vessel-content) # img email error ## - **[testdrive](/forum/user/50310-testdrive "View testdrive's Profile")** - [![testdrive's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/50310-testdrive "View testdrive's Profile") Topic Author - [ Offline](/forum/user/50310-testdrive) Less More - Posts: 42 - Thank you received: 1 - - 8 years 3 months ago [\#296742](#296742) by [testdrive](/forum/user/50310-testdrive "View testdrive's Profile") *[img email error](/forum/35-orders-management/895501-img-email-error#296742 "-- HikaShop version -- : 3.5.1 Hi, I think there is a problem in the template used for emails in particular in the URL of the images that are recalled via {VAR:LIVE_SITE} monosnap.com/file/Zx8OUf0o8JAtiXPTkSnVgOjLB2djA2 monosnap.com/file/t6BZmEXUYhfzayyKOxxTVvWVS60Czz also I would like to know what is the right method to modify the template of the mails without being overwritten with each update of hikashop (HikaShop Starter: 3.5.1)")* was created by *[testdrive](/forum/user/50310-testdrive "View testdrive's Profile")* -- HikaShop version -- : 3.5.1 Hi, I think there is a problem in the template used for emails in particular in the URL of the images that are recalled via {VAR:LIVE_SITE} [ monosnap.com/file/Zx8OUf0o8JAtiXPTkSnVgOjLB2djA2](https://monosnap.com/file/Zx8OUf0o8JAtiXPTkSnVgOjLB2djA2) [ monosnap.com/file/t6BZmEXUYhfzayyKOxxTVvWVS60Czz](https://monosnap.com/file/t6BZmEXUYhfzayyKOxxTVvWVS60Czz) also I would like to know what is the right method to modify the template of the mails without being overwritten with each update of hikashop (HikaShop Starter: 3.5.1) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5NTUwMS1pbWctZW1haWwtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 8 years 2 months ago [\#296748](#296748) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[img email error](/forum/35-orders-management/895501-img-email-error#296748 "-- HikaShop version -- : 3.5.1 Hi, I think there is a problem in the template used for emails in particular in the URL of the images that are recalled via {VAR:LIVE_SITE} monosnap.com/file/Zx8OUf0o8JAtiXPTkSnVgOjLB2djA2 monosnap.com/file/t6BZmEXUYhfzayyKOxxTVvWVS60Czz also I would like to know what is the right method to modify the template of the mails without being overwritten with each update of hikashop (HikaShop Starter: 3.5.1)")* Hi, The {VAR:LIVE_SITE} tag is replaced automatically when the email is sent by HikaShop to use the URL of your website. So first please make sure that you have the file [ yourwebsite.com/media/com\_hikashop/image...ns/icon-48-order.png](http://yourwebsite.com/media/com_hikashop/images/icons/icon-48-order.png) If you don't, then it means that the file has been deleted from your website for some reason and you need to add it back or change the path to the image you want to use. It's also possible that the {VAR:LIVE_SITE} tag isn't replaced with the correct URL if the "live_iste" parameter of the configuration.php of your Joomla doesn't contain the correct URL (for example, if you had put a URL for your dev website and didn't change it when you moved the website to the live URL). With the Business edition of HikaShop, you can edit the emails via the menu System>Emails. In such case, the changes will be saved as overrides and you won't loose your changes after each update. With the Starter edition, you would have to copy the files with a .override.php instead of .php in order to not loose the changes. 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