[Skip to main content](#vessel-content) # Cancelled PayPal Orders not updating the Order Status to "cancelled" ## - **[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")** - [![jukeboxjunkey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar15117.png)](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Topic Author - [ Offline](/forum/user/15117-jukeboxjunkey) Less More - Posts: 33 - Thank you received: 2 - - - - 8 years 2 months ago [\#296745](#296745) by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") *[Cancelled PayPal Orders not updating the Order Status to "cancelled"](/forum/35-orders-management/895503-cancelled-paypal-orders-not-updating-the-order-status-to-cancelled#296745 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.6.36 When placing an order then getting redirected to PayPal, when I cancel the order HikaShop is not updating the status. The status remains at "created".")* was created by *[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")* -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.6.36 When placing an order then getting redirected to PayPal, when I cancel the order HikaShop is not updating the status. The status remains at "created". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5NTUwMy1jYW5jZWxsZWQtcGF5cGFsLW9yZGVycy1ub3QtdXBkYXRpbmctdGhlLW9yZGVyLXN0YXR1cy10by1jYW5jZWxsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 2 months ago [\#296747](#296747) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cancelled PayPal Orders not updating the Order Status to "cancelled"](/forum/35-orders-management/895503-cancelled-paypal-orders-not-updating-the-order-status-to-cancelled#296747 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.6.36 When placing an order then getting redirected to PayPal, when I cancel the order HikaShop is not updating the status. The status remains at "created".")* Hello, It means that "created" is not a "Cancellable" order status. HikaShop > System > Order statuses Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5NTUwMy1jYW5jZWxsZWQtcGF5cGFsLW9yZGVycy1ub3QtdXBkYXRpbmctdGhlLW9yZGVyLXN0YXR1cy10by1jYW5jZWxsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.112 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)