[Skip to main content](#vessel-content) # Removing /media/com\_hikashop/images/mail/header.png from all emails ## - **[joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile")** - [![joshualdouglas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Topic Author - [ Offline](/forum/user/49377-joshualdouglas) Less More - Posts: 220 - Thank you received: 12 - - 7 years 3 weeks ago [\#311729](#311729) by [joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") *[Removing /media/com\_hikashop/images/mail/header.png from all emails](/forum/35-orders-management/898435-removing-media-com-hikashop-images-mail-header-png-from-all-emails#311729 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.8 -- PHP version -- : 5.6.38 Hello, I am trying to remove some of the graphical PNGs from the emails. I can't see "/media/com_hikashop/images/mail/header.png" in any of the Email PHP files. Could I please have some help. Merci")* was created by *[joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile")* -- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.8 -- PHP version -- : 5.6.38 Hello, I am trying to remove some of the graphical PNGs from the emails. I can't see "/media/com_hikashop/images/mail/header.png" in any of the Email PHP files. Could I please have some help. Merci Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODQzNS1yZW1vdmluZy1tZWRpYS1jb20taGlrYXNob3AtaW1hZ2VzLW1haWwtaGVhZGVyLXBuZy1mcm9tLWFsbC1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 7 years 3 weeks ago - 7 years 3 weeks ago [\#311758](#311758) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Removing /media/com\_hikashop/images/mail/header.png from all emails](/forum/35-orders-management/898435-removing-media-com-hikashop-images-mail-header-png-from-all-emails#311758 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.8 -- PHP version -- : 5.6.38 Hello, I am trying to remove some of the graphical PNGs from the emails. I can't see "/media/com_hikashop/images/mail/header.png" in any of the Email PHP files. Could I please have some help. Merci")* Hi, Edit any of the email using that image via the System>Emails menu, and click on the "edit" icon of the "template" option. There, you'll see the code of the template of the Email which will contain that image URL. Last edit: 7 years 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). The following user(s) said Thank You: [joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODQzNS1yZW1vdmluZy1tZWRpYS1jb20taGlrYXNob3AtaW1hZ2VzLW1haWwtaGVhZGVyLXBuZy1mcm9tLWFsbC1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile")** - [![joshualdouglas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Topic Author - [ Offline](/forum/user/49377-joshualdouglas) Less More - Posts: 220 - Thank you received: 12 - - 7 years 3 weeks ago [\#311783](#311783) by [joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Replied by *[joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile")* on topic *[Removing /media/com\_hikashop/images/mail/header.png from all emails](/forum/35-orders-management/898435-removing-media-com-hikashop-images-mail-header-png-from-all-emails#311783 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.8 -- PHP version -- : 5.6.38 Hello, I am trying to remove some of the graphical PNGs from the emails. I can't see "/media/com_hikashop/images/mail/header.png" in any of the Email PHP files. Could I please have some help. Merci")* Hi, I went to System -> Emails -> Order status notification "/media/com_hikashop/images/mail/header.png" is not in this file. I can't see it in any others too. I also can't find "header_black.png". Thanks, Josh Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODQzNS1yZW1vdmluZy1tZWRpYS1jb20taGlrYXNob3AtaW1hZ2VzLW1haWwtaGVhZGVyLXBuZy1mcm9tLWFsbC1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 7 years 3 weeks ago [\#311788](#311788) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Removing /media/com\_hikashop/images/mail/header.png from all emails](/forum/35-orders-management/898435-removing-media-com-hikashop-images-mail-header-png-from-all-emails#311788 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.8 -- PHP version -- : 5.6.38 Hello, I am trying to remove some of the graphical PNGs from the emails. I can't see "/media/com_hikashop/images/mail/header.png" in any of the Email PHP files. Could I please have some help. Merci")* Hi, Did you click on the "edit" icon of the "template" option of the email as I told you in my previous message ? Here is a screenshot: [ monosnap.com/file/XaUPWV5Mh7AX1JImNiPW1XvSxF3jgm](https://monosnap.com/file/XaUPWV5Mh7AX1JImNiPW1XvSxF3jgm) The following user(s) said Thank You: [joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODQzNS1yZW1vdmluZy1tZWRpYS1jb20taGlrYXNob3AtaW1hZ2VzLW1haWwtaGVhZGVyLXBuZy1mcm9tLWFsbC1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile")** - [![joshualdouglas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Topic Author - [ Offline](/forum/user/49377-joshualdouglas) Less More - Posts: 220 - Thank you received: 12 - - 7 years 2 weeks ago [\#311840](#311840) by [joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Replied by *[joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile")* on topic *[Removing /media/com\_hikashop/images/mail/header.png from all emails](/forum/35-orders-management/898435-removing-media-com-hikashop-images-mail-header-png-from-all-emails#311840 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.8 -- PHP version -- : 5.6.38 Hello, I am trying to remove some of the graphical PNGs from the emails. I can't see "/media/com_hikashop/images/mail/header.png" in any of the Email PHP files. Could I please have some help. Merci")* Hi, Ah sorry. I have this working ![:)](/media/kunena/emoticons/8.png ":)") Thank you so much. What is the difference between this file and the PHP below? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODQzNS1yZW1vdmluZy1tZWRpYS1jb20taGlrYXNob3AtaW1hZ2VzLW1haWwtaGVhZGVyLXBuZy1mcm9tLWFsbC1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 7 years 2 weeks ago [\#311841](#311841) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Removing /media/com\_hikashop/images/mail/header.png from all emails](/forum/35-orders-management/898435-removing-media-com-hikashop-images-mail-header-png-from-all-emails#311841 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.8 -- PHP version -- : 5.6.38 Hello, I am trying to remove some of the graphical PNGs from the emails. I can't see "/media/com_hikashop/images/mail/header.png" in any of the Email PHP files. Could I please have some help. Merci")* Hi, The "preload" section where you have the PHP code of the email loads all the data used to display the tags in the HTML section of the email. The template is what contains the CSS, the images and the frame around the email content. So normally, if you want to change the content, you'll want to edit the HTML/preload areas. And if you want the change the style / frame of the email, you'll want to change the template. Also, the template is generic so it can be used for several emails. It's like on a Joomle website: the pages are basically a combination of : - the content, which comes from the current component and modules - the layout / style of the page, which comes from the Joomla template The following user(s) said Thank You: [joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODQzNS1yZW1vdmluZy1tZWRpYS1jb20taGlrYXNob3AtaW1hZ2VzLW1haWwtaGVhZGVyLXBuZy1mcm9tLWFsbC1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile")** - [![joshualdouglas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Topic Author - [ Offline](/forum/user/49377-joshualdouglas) Less More - Posts: 220 - Thank you received: 12 - - 7 years 2 weeks ago [\#311877](#311877) by [joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile") Replied by *[joshualdouglas](/forum/user/49377-joshualdouglas "View joshualdouglas's Profile")* on topic *[Removing /media/com\_hikashop/images/mail/header.png from all emails](/forum/35-orders-management/898435-removing-media-com-hikashop-images-mail-header-png-from-all-emails#311877 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.8 -- PHP version -- : 5.6.38 Hello, I am trying to remove some of the graphical PNGs from the emails. I can't see "/media/com_hikashop/images/mail/header.png" in any of the Email PHP files. Could I please have some help. Merci")* Thanks Nicolas. You are very helpful ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODQzNS1yZW1vdmluZy1tZWRpYS1jb20taGlrYXNob3AtaW1hZ2VzLW1haWwtaGVhZGVyLXBuZy1mcm9tLWFsbC1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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