[Skip to main content](#vessel-content) # Sender information in emails neglected ## - **[sandvalley2019](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile")** - [![sandvalley2019's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile") Topic Author - [ Offline](/forum/user/58125-sandvalley2019) Less More - Posts: 34 - Thank you received: 1 - - - 6 years 10 months ago [\#314459](#314459) by [sandvalley2019](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile") *[Sender information in emails neglected](/forum/35-orders-management/898951-sender-information-in-emails-neglected#314459 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 7.3.13 -- Browser(s) name and version -- : all browsers -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I want the e-mail "A contact request has been made" to go to another email-address then the other mails ( like order notification etc). Therefor I filled the "Sender information" with different "From Name" and "From Address", but the contact request is still going tot the default e-mail address Is this the right place to modify the e-mail address or do I need to do something else? Thanks, Peter")* was created by *[sandvalley2019](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile")* -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 7.3.13 -- Browser(s) name and version -- : all browsers -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I want the e-mail "A contact request has been made" to go to another email-address (voorlichting@go2lean.nl) then the other mails ( like order notification etc). Therefor I filled the "Sender information" with different "From Name" and "From Address", but the contact request is still going tot the default e-mail address (inschrijvingen@go2lean.nl). [ ![hikashop-mail.png](/forum/attachment/48462) ](/forum/attachment/48462 "hikashop-mail.png") Is this the right place to modify the e-mail address or do I need to do something else? Thanks, Peter - [ ![hikashop-mail.png](/forum/attachment/48462) ](/forum/attachment/48462 "hikashop-mail.png") [ ](/forum/attachment/48462?download=1 "hikashop-mail.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODk1MS1zZW5kZXItaW5mb3JtYXRpb24taW4tZW1haWxzLW5lZ2xlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 6 years 10 months ago [\#314471](#314471) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sender information in emails neglected](/forum/35-orders-management/898951-sender-information-in-emails-neglected#314471 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 7.3.13 -- Browser(s) name and version -- : all browsers -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I want the e-mail "A contact request has been made" to go to another email-address then the other mails ( like order notification etc). Therefor I filled the "Sender information" with different "From Name" and "From Address", but the contact request is still going tot the default e-mail address Is this the right place to modify the e-mail address or do I need to do something else? Thanks, Peter")* Hi, The "from" is the sender of the email, not the receiver. What you want to change is the "to". The contact request is actually sent to the "From Address" that you configured in the HikaShop configuration, in the "email" section. If you don't want to change that setting but still want to change the email address receiving the contact requests, you would have to edit the email via the menu System>Emails, and add such code at the beginning of the HTML or preload: <?php $mail->dst_email = array('XXX'); ?> where XXX is the email address you want to receive the email. The following user(s) said Thank You: [sandvalley2019](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODk1MS1zZW5kZXItaW5mb3JtYXRpb24taW4tZW1haWxzLW5lZ2xlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sandvalley2019](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile")** - [![sandvalley2019's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile") Topic Author - [ Offline](/forum/user/58125-sandvalley2019) Less More - Posts: 34 - Thank you received: 1 - - - 6 years 10 months ago [\#314563](#314563) by [sandvalley2019](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile") Replied by *[sandvalley2019](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile")* on topic *[Sender information in emails neglected](/forum/35-orders-management/898951-sender-information-in-emails-neglected#314563 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 7.3.13 -- Browser(s) name and version -- : all browsers -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I want the e-mail "A contact request has been made" to go to another email-address then the other mails ( like order notification etc). Therefor I filled the "Sender information" with different "From Name" and "From Address", but the contact request is still going tot the default e-mail address Is this the right place to modify the e-mail address or do I need to do something else? Thanks, Peter")* Thanks again, it works! Regards, Peter Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODk1MS1zZW5kZXItaW5mb3JtYXRpb24taW4tZW1haWxzLW5lZ2xlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 6 years 3 months ago [\#322403](#322403) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Replied by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* on topic *[Sender information in emails neglected](/forum/35-orders-management/898951-sender-information-in-emails-neglected#322403 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 7.3.13 -- Browser(s) name and version -- : all browsers -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I want the e-mail "A contact request has been made" to go to another email-address then the other mails ( like order notification etc). Therefor I filled the "Sender information" with different "From Name" and "From Address", but the contact request is still going tot the default e-mail address Is this the right place to modify the e-mail address or do I need to do something else? Thanks, Peter")* Hello > nicolas wrote: What you want to change is the "to". > The contact request is actually sent to the "From Address" that you configured in the HikaShop configuration, in the "email" section. I need to send it to another address. It would be great if there would be an additional field in "Sender Information" section for setting up this: [ ![add-to-field.jpg](/forum/attachment/50154) ](/forum/attachment/50154 "add-to-field.jpg") There are CC and BCC present, why not TO as well? Thanks. - [ ![add-to-field.jpg](/forum/attachment/50154) ](/forum/attachment/50154 "add-to-field.jpg") [ ](/forum/attachment/50154?download=1 "add-to-field.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODk1MS1zZW5kZXItaW5mb3JtYXRpb24taW4tZW1haWxzLW5lZ2xlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 6 years 3 months ago [\#322406](#322406) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sender information in emails neglected](/forum/35-orders-management/898951-sender-information-in-emails-neglected#322406 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 7.3.13 -- Browser(s) name and version -- : all browsers -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I want the e-mail "A contact request has been made" to go to another email-address then the other mails ( like order notification etc). Therefor I filled the "Sender information" with different "From Name" and "From Address", but the contact request is still going tot the default e-mail address Is this the right place to modify the e-mail address or do I need to do something else? Thanks, Peter")* Hi, There is no To because for most emails, you don't want one. For example, the order status notification is sent to the customer so the To has to be set dynamically by HikaShop and you don't want the shop owner to set something for it. Now I agree that it would be better to have a setting for that email's To somewhere. In the mean time, the solution I gave before is still the one I would recommend. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg5ODk1MS1zZW5kZXItaW5mb3JtYXRpb24taW4tZW1haWxzLW5lZ2xlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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