[Skip to main content](#vessel-content) # Issue with fee payments to site ## - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago - 6 years 4 months ago [\#320627](#320627) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320627 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* was created by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise! Last edit: 6 years 4 months ago by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 6 years 4 months ago [\#320638](#320638) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320638 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hello, What you describe let me think that your vendor was not paid directly since the "invoice" is displayed in the vendor control panel. The vendor "payments" list the payments that the vendor received, not the invoice he need to pay. So, it would mean that the order have been paid to your store or a bug when generating the invoice. Would it be possible to have more details about your HIkaMarket setting and what you got before validating the generation of the invoice for the vendor ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago [\#320643](#320643) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Replied by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320643 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Thank you for your gentle reply Jerome! Unfortunately i do not know which part or parts of the HikaMarket settings are needed. I am sending the admin login credentials through your contact form, so that you can see what you want, or please tell me which part of the HikaMarket settings is required so that i can send you screenshots. Thank you for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 6 years 4 months ago [\#320666](#320666) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320666 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hello, We need details about the "market mode" : [ www.hikashop.com/support/documentation/1...ml#config\_market\_tax](https://www.hikashop.com/support/documentation/143-hikamarket-configuration.html#config_market_tax) Credentials can be useful to access to your website but without knowledge regarding the vendor, the generated invoice, etc. We need to know first where we can take a look before connect to your backend. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago [\#320675](#320675) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Replied by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320675 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Thank you for clarifying. Market mode: Vendor paid directly Vendor price with tax: NO Apply fees on shipping: NO Vendor payment content: Orders Hope these are the desired info. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 6 years 4 months ago [\#320686](#320686) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320686 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hello, > Credentials can be useful to access to your website but without knowledge **regarding the vendor, the generated invoice**, etc. > We need to know first where we can take a look before connect to your backend. Can you please provide the elements which allow us to take a look at your website and see directly the problem you have for one vendor and one invoice ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago [\#320690](#320690) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Replied by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320690 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Thank you for your reply Jerome... i have sent the following access details by mail: 1. Frontend Vendor 2. Frontend Customer 3. Backend Credentials: Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 6 years 4 months ago [\#320702](#320702) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320702 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hello, We could see in your HikaShop orders that "vendorpayment" has been created instead of "orders" ; thus the entry is considered as a payment from the store to the vendor even if the price value is negative. Normally, in such condition, the negative price is converted into a positive one and an "order" is generated, so the vendor can pay it to the store. Would it be possible to know how you generated the invoice ? We need to know the exact steps and the exact screens to understand in which part of the code the issue is. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago - 6 years 4 months ago [\#320728](#320728) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Replied by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320728 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Thank you for your reply Jerome. So... Vendor has set his shop up and created his product. Customer orders the product (payment method is Bank transfer). At this point, this shows at the Backend for this Vendor: [ ![invoices1.png](/forum/attachment/49707) ](/forum/attachment/49707 "invoices1.png") So the Vendor owns 0,8 $ to the site. The vendor at the frontend can see the following when he visits the **VENDOR CONTROL PANEL**. [ ![invoices3.png](/forum/attachment/49708) ](/forum/attachment/49708 "invoices3.png") and this is what the vendor sees at his **USER CONTROL PANEL** [ ![invoices2.png](/forum/attachment/49709) ](/forum/attachment/49709 "invoices2.png") Now the vendor receives payment from customer to his bank account and confirms payment. So the site will create the invoice for the commission that the vendor has to pay to the site. So we go to **HikaMarket / Vendors**, open the vendor account and we click on **Generate Invoice** at the top left. [ ![invoices4.png](/forum/attachment/49710) ](/forum/attachment/49710 "invoices4.png") This is the page we see in backend after we click on create invoice: [ ![invoices5.png](/forum/attachment/49711) ](/forum/attachment/49711 "invoices5.png") And this is what we see when we click again on generate invoice: [ ![invoices6.png](/forum/attachment/49712) ](/forum/attachment/49712 "invoices6.png") Now the invoice has been created and normally the vendor should be able to see it in **USER CONTROL PANEL / Orders**. (Still no order shows here even if the invoice has been created) [ ![invoices7.png](/forum/attachment/49713) ](/forum/attachment/49713 "invoices7.png") At the backend, the invoice we created credited the vendor, so now the vendor owns nothing to the site. But the site was not paid. The vendor can't see the invoice to pay! [ ![invoices8.png](/forum/attachment/49714) ](/forum/attachment/49714 "invoices8.png") Thank you - [ ![invoices1.png](/forum/attachment/49707) ](/forum/attachment/49707 "invoices1.png") [ ](/forum/attachment/49707?download=1 "invoices1.png") - [ ![invoices3.png](/forum/attachment/49708) ](/forum/attachment/49708 "invoices3.png") [ ](/forum/attachment/49708?download=1 "invoices3.png") - [ ![invoices2.png](/forum/attachment/49709) ](/forum/attachment/49709 "invoices2.png") [ ](/forum/attachment/49709?download=1 "invoices2.png") - [ ![invoices4.png](/forum/attachment/49710) ](/forum/attachment/49710 "invoices4.png") [ ](/forum/attachment/49710?download=1 "invoices4.png") - [ ![invoices5.png](/forum/attachment/49711) ](/forum/attachment/49711 "invoices5.png") [ ](/forum/attachment/49711?download=1 "invoices5.png") - [ ![invoices6.png](/forum/attachment/49712) ](/forum/attachment/49712 "invoices6.png") [ ](/forum/attachment/49712?download=1 "invoices6.png") - [ ![invoices7.png](/forum/attachment/49713) ](/forum/attachment/49713 "invoices7.png") [ ](/forum/attachment/49713?download=1 "invoices7.png") - [ ![invoices8.png](/forum/attachment/49714) ](/forum/attachment/49714 "invoices8.png") [ ](/forum/attachment/49714?download=1 "invoices8.png") Last edit: 6 years 4 months ago by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile"). The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 6 years 4 months ago [\#320784](#320784) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320784 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hello, In the file "administrator/components/com_hikamarket/classes/vendor.php" can you please replace the line Code: $pay_total += hikamarket::toFloat( (int)$t->order_transaction_price ); By Code: $pay_total += hikamarket::toFloat( $t->order_transaction_price ); It should fix your issue which do not detect the used mode based on the total of the orders. Your tests were made with orders below 1$ thus, it generated that unwanted side effect. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago [\#320785](#320785) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Replied by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#320785 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Thank you for your help Jerome! You are right... it was because the fee was lower than 1. Thank you again! Have not tested the code modification but i will tomorrow. Regards. The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago [\#321242](#321242) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Replied by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#321242 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hello again... following this ticket, we have discovered another issue related to fees that the site has to receive vrom vendors for each sale they make. This issue is related to payment confirmation. Here is the situation... Vendor sells product, he gets paid from the customer. Case 1 Vendor has not yet changed order status through his vendor control panel In the backend we see the following: [ ![image1.png](/forum/attachment/49873) ](/forum/attachment/49873 "image1.png") The vendor shows in the "vendors with unpaid orders" list and the site is able to generate invoice for the fees that the vendor has to pay. Case 2 Vendor has changed the status of the order to "confirmed" through his vendor control panel In the backend we see the following: [ ![image2.png](/forum/attachment/49874) ](/forum/attachment/49874 "image2.png") The vendor does not show in the "vendors with unpaid orders" list and the site is NOT able to generate invoice for the fees that the vendor has to pay. So... when the vendor sets an order as confirmed... he can not be invoiced for the fees! Is there a bug somewhere or we have configured something wrong? Please advise... thank you. - [ ![image1.png](/forum/attachment/49873) ](/forum/attachment/49873 "image1.png") [ ](/forum/attachment/49873?download=1 "image1.png") - [ ![image2.png](/forum/attachment/49874) ](/forum/attachment/49874 "image2.png") [ ](/forum/attachment/49874?download=1 "image2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 6 years 4 months ago [\#321296](#321296) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#321296 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hello, You do have configured "valid order statuses" with the value "created". You should not have this status but confirmed statuses. Please refer to the documentation for the configuration of that setting : [ www.hikashop.com/support/documentation/1...onfig\_market\_general](https://www.hikashop.com/support/documentation/143-hikamarket-configuration.html#config_market_general) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago [\#321391](#321391) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Replied by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#321391 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Yes... this was the issue. Thank you Jerome. Now another question related to payments to site. Description of problem: Vendor ows money (the fee) to the site for a sale and he wants to pay. He moves to his account's "User control Panel" / "Orders" where he can see the specific order. There he has 3 choices: 1. Details 2. Pay now 3. Reorder By clicking on "Pay now" he is transferred to URL .../order/pay/order_id-xxx (where xxx is the number of the order), but on this page he sees just the template page (menu items, modules, logo) but nothing related to the payment he wants to perform. Same thing happens if he clicks on "Details" and then "Pay now". Looks like that the site has not set payment method. Can you please point us to the right direction? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 6 years 4 months ago [\#321471](#321471) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#321471 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hello, Do you have configure a menu for the default checkout page in your HikaShop settings ? [ www.hikashop.com/support/documentation/5...ml#checkout\_checkout](https://www.hikashop.com/support/documentation/54-hikashop-config.html#checkout_checkout) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago [\#321478](#321478) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Replied by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#321478 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Thank you for your reply Jerome. We created a HikaShop » Checkout menu item and pointed "Force a menu on the checkout" in HikaShop settings to that menu item. Same result... [ ![payment_page.png](/forum/attachment/49912) ](/forum/attachment/49912 "payment_page.png") - [ ![payment_page.png](/forum/attachment/49912) ](/forum/attachment/49912 "payment_page.png") [ ](/forum/attachment/49912?download=1 "payment_page.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 6 years 4 months ago [\#321501](#321501) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#321501 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hi, This looks like there is a problem and an error message should be displayed in the main area explaining why. It's possible that your template is not displaying the error message: [ www.hikashop.com/support/documentation/6...tibility-issues.html](https://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html) Switch temporarily to the Protostar default template and try agin in order to check if you get an error message or if it works properly with it. If you get an error please report it and we should be able to understand what's going on and provide a solution. If you don't, then we'll have to get a vendor access with an order that needs to be paid in order to check the situation ourselves. In that case, please provide that along with a link to this thread via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")** - [![liaskas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59465-liaskas "View liaskas's Profile") Topic Author - [ Offline](/forum/user/59465-liaskas) Less More - Posts: 205 - Thank you received: 12 - - 6 years 4 months ago - 6 years 4 months ago [\#321542](#321542) by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile") Replied by *[liaskas](/forum/user/59465-liaskas "View liaskas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#321542 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Thank you Nicolas for your detailed reply! We are already using an override of the default "Protostar" template (css changes only) The reason that made the errors not to show was that we have chosen "Error Reporting -> none" in global configuration. We switched to "Error Reporting -> Maximum" and we saw 2 Warnings. No errors. 1. ***Warning:** Declaration of getuddeimTab::sendUserPMS($toid, $fromid, $subject, $message, $systemGenerated = false, $escaped = false) should be compatible with cbPMSHandler::sendUserPMS($toUserId, $fromUserId, $subject, $message, $systemGenerated = false, $fromName = NULL, $fromEmail = NULL) in /home/\[ACCOUNT NAME\]/public\_html/components/com\_comprofiler/plugin/user/plug\_privatemessagingsystem(uddeimpms)/pms.uddeim.php on line 618* 2. ***Warning:** Declaration of CbmpTab::getTabTitle($tab, $user, $ui, $postdata) should be compatible with cbTabHandler::getTabTitle($tab, $user, $ui, $postdata, $reason = NULL) in /home/\[ACCOUNT NAME\]/public\_html/components/com\_comprofiler/plugin/user/plug\_marketplace/cbmpapp.php on line 993* Credentials were sent. Last edit: 6 years 4 months ago by [liaskas](/forum/user/59465-liaskas "View liaskas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 6 years 4 months ago [\#321576](#321576) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Issue with fee payments to site](/forum/35-orders-management/900142-issue-with-fee-payments-to-site#321576 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.2.30 Hello Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before. We have a multivendor store set, that the vendor is paid directly. When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee. We enter the vendor's account to "Generate invoice" for this fee. This invoice is created and appears in... 1. Backend / vendor's statistics (tab invoices) 2. Frontend / Vendor Control Panel / Orders / (Payments button) so the invoice exists! This invoive does not appear in... 1. Backend / Orders / Orders (and we can not manage it) 2. Frontend / User Control Panel / Orders (the vendor can not pay the fees) Please advise!")* Hi, The issue is that you have no payment method selected in the order. And in the HikaShop configuration, you have the option "Allow customers to change their payment method after checkout" turned off. Thus, you can pay the order, but since no payment method has been set in the order, and it's not possible to change the payment method, you get that page without content. So I would recommend to turn on that setting. On our end, we'll add a patch for the next version of HikaShop to display a proper error message when the payment method is not available for the order the customer is trying to pay. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDE0Mi1pc3N1ZS13aXRoLWZlZS1wYXltZW50cy10by1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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