[Skip to main content](#vessel-content) # Authorize.net payment was successful, but HikaShop shows it as canceled ## - **[Stogilon](/forum/user/52420-stogilon "View Stogilon's Profile")** - [![Stogilon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52420-stogilon "View Stogilon's Profile") Topic Author - [ Offline](/forum/user/52420-stogilon) Less More - Posts: 25 - Thank you received: 3 - - 6 years 2 months ago [\#323402](#323402) by [Stogilon](/forum/user/52420-stogilon "View Stogilon's Profile") *[Authorize.net payment was successful, but HikaShop shows it as canceled](/forum/35-orders-management/900681-authorize-net-payment-was-successful-but-hikashop-shows-it-as-canceled#323402 "-- url of the page with the problem -- : makushsnatural.com -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox We received a payment notification from our website (HikaShop) that an order was canceled. When we checked our Authorize.net account, the order was NOT canceled and was process successfully. We contacted the customer and her credit card was charged correctly. Why does HikaShop have the order listed as "canceled"?")* was created by *[Stogilon](/forum/user/52420-stogilon "View Stogilon's Profile")* -- url of the page with the problem -- : [ makushsnatural.com](https://makushsnatural.com) -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox We received a payment notification from our website (HikaShop) that an order was canceled. When we checked our Authorize.net account, the order was NOT canceled and was process successfully. We contacted the customer and her credit card was charged correctly. Why does HikaShop have the order listed as "canceled"? - [ ![ScreenShot2020-08-26at3.50.41PM.png](/forum/attachment/50416) ](/forum/attachment/50416 "...t3.50.41PM.png") [ ](/forum/attachment/50416?download=1 "...t3.50.41PM.png") - [ ![ScreenShot2020-08-26at3.50.31PM.png](/forum/attachment/50417) ](/forum/attachment/50417 "...t3.50.31PM.png") [ ](/forum/attachment/50417?download=1 "...t3.50.31PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDY4MS1hdXRob3JpemUtbmV0LXBheW1lbnQtd2FzLXN1Y2Nlc3NmdWwtYnV0LWhpa2FzaG9wLXNob3dzLWl0LWFzLWNhbmNlbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 2 months ago [\#323407](#323407) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Authorize.net payment was successful, but HikaShop shows it as canceled](/forum/35-orders-management/900681-authorize-net-payment-was-successful-but-hikashop-shows-it-as-canceled#323407 "-- url of the page with the problem -- : makushsnatural.com -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox We received a payment notification from our website (HikaShop) that an order was canceled. When we checked our Authorize.net account, the order was NOT canceled and was process successfully. We contacted the customer and her credit card was charged correctly. Why does HikaShop have the order listed as "canceled"?")* Hello, In that case, can you activate the "Debug mode" option of your Authorize.net payment method, test it again and check your payment log file via "Hikashop->System->Configuration->Main" ? Thank you. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDY4MS1hdXRob3JpemUtbmV0LXBheW1lbnQtd2FzLXN1Y2Nlc3NmdWwtYnV0LWhpa2FzaG9wLXNob3dzLWl0LWFzLWNhbmNlbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Stogilon](/forum/user/52420-stogilon "View Stogilon's Profile")** - [![Stogilon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52420-stogilon "View Stogilon's Profile") Topic Author - [ Offline](/forum/user/52420-stogilon) Less More - Posts: 25 - Thank you received: 3 - - 6 years 2 months ago [\#323844](#323844) by [Stogilon](/forum/user/52420-stogilon "View Stogilon's Profile") Replied by *[Stogilon](/forum/user/52420-stogilon "View Stogilon's Profile")* on topic *[Authorize.net payment was successful, but HikaShop shows it as canceled](/forum/35-orders-management/900681-authorize-net-payment-was-successful-but-hikashop-shows-it-as-canceled#323844 "-- url of the page with the problem -- : makushsnatural.com -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox We received a payment notification from our website (HikaShop) that an order was canceled. When we checked our Authorize.net account, the order was NOT canceled and was process successfully. We contacted the customer and her credit card was charged correctly. Why does HikaShop have the order listed as "canceled"?")* I activated the Debug mode and we waited for another buyer. We had some buyers that we received the order from HikaShop and the confirmation of payment from HikaShop, but the message from Authorize.net was that payment was in "test mode" and would not be run through. When I check the payment log in HikaShop, the only thing I see is a list of PayPal transaction IDs. Not sure what this tells me since I'm not using PayPal and there is no other information on the log. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDY4MS1hdXRob3JpemUtbmV0LXBheW1lbnQtd2FzLXN1Y2Nlc3NmdWwtYnV0LWhpa2FzaG9wLXNob3dzLWl0LWFzLWNhbmNlbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 2 months ago [\#323858](#323858) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Authorize.net payment was successful, but HikaShop shows it as canceled](/forum/35-orders-management/900681-authorize-net-payment-was-successful-but-hikashop-shows-it-as-canceled#323858 "-- url of the page with the problem -- : makushsnatural.com -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox We received a payment notification from our website (HikaShop) that an order was canceled. When we checked our Authorize.net account, the order was NOT canceled and was process successfully. We contacted the customer and her credit card was charged correctly. Why does HikaShop have the order listed as "canceled"?")* Hello, In that case, can you show us how you configured your Authorized.net payment plugin via "Hikashop-> Configuration -> Payment methods" through some screenshots ? Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDY4MS1hdXRob3JpemUtbmV0LXBheW1lbnQtd2FzLXN1Y2Nlc3NmdWwtYnV0LWhpa2FzaG9wLXNob3dzLWl0LWFzLWNhbmNlbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 6 years 2 months ago [\#323932](#323932) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Authorize.net payment was successful, but HikaShop shows it as canceled](/forum/35-orders-management/900681-authorize-net-payment-was-successful-but-hikashop-shows-it-as-canceled#323932 "-- url of the page with the problem -- : makushsnatural.com -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox We received a payment notification from our website (HikaShop) that an order was canceled. When we checked our Authorize.net account, the order was NOT canceled and was process successfully. We contacted the customer and her credit card was charged correctly. Why does HikaShop have the order listed as "canceled"?")* Hi, You said that when you had the debug activated, you got " the confirmation of payment from HikaShop,". What is that ? The "payment notification" email sent by Hikashop after the order is confirmed ? Or the "order admin notification" email sent by HikaShop when the order is created ? Was the order status changed to confirmed ? Are all the other orders getting confirmed properly ? It was only one order that was cancelled ? In that case, no need for debug, you won't learn anything regarding that issue from the debug with working payments. Also, you said you got a payment notification email saying that the order was cancelled. What was the email's content ? Could you provide a screenshot ? Also, do you notice anything different between that order and others that could differentiate it from all the others (supposing that the other orders were properly confirmed) ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMDY4MS1hdXRob3JpemUtbmV0LXBheW1lbnQtd2FzLXN1Y2Nlc3NmdWwtYnV0LWhpa2FzaG9wLXNob3dzLWl0LWFzLWNhbmNlbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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