[Skip to main content](#vessel-content) # Cancelled Email Order ## - **[amaurice](/forum/user/60055-amaurice "View amaurice's Profile")** - [![amaurice's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60055-amaurice "View amaurice's Profile") Topic Author - [ Offline](/forum/user/60055-amaurice) Less More - Posts: 20 - Thank you received: 3 - - 5 years 10 months ago [\#327476](#327476) by [amaurice](/forum/user/60055-amaurice "View amaurice's Profile") *[Cancelled Email Order](/forum/35-orders-management/901527-cancelled-email-order#327476 "Hello, When I go to Orders and and select the order status "cancelled" and check notify customer there is an preformated email. Where can i modify it? Because it is not in System > Emails. It's a different one from "Order cancel" email. Thanl you very much !")* was created by *[amaurice](/forum/user/60055-amaurice "View amaurice's Profile")* Hello, When I go to Orders and and select the order status "cancelled" and check notify customer there is an preformated email. Where can i modify it? Because it is not in System > Emails. It's a different one from "Order cancel" email. Thanl you very much ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMTUyNy1jYW5jZWxsZWQtZW1haWwtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 10 months ago - 5 years 10 months ago [\#327483](#327483) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Cancelled Email Order](/forum/35-orders-management/901527-cancelled-email-order#327483 "Hello, When I go to Orders and and select the order status "cancelled" and check notify customer there is an preformated email. Where can i modify it? Because it is not in System > Emails. It's a different one from "Order cancel" email. Thanl you very much !")* Hello, This Email is in **System** > **Emails**, but his status is dynamic and it's the Order status notification email that manage this with a dynamic status. Hope this will help you to progress on your subject. Regards Last edit: 5 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMTUyNy1jYW5jZWxsZWQtZW1haWwtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[amaurice](/forum/user/60055-amaurice "View amaurice's Profile")** - [![amaurice's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60055-amaurice "View amaurice's Profile") Topic Author - [ Offline](/forum/user/60055-amaurice) Less More - Posts: 20 - Thank you received: 3 - - 5 years 10 months ago [\#327530](#327530) by [amaurice](/forum/user/60055-amaurice "View amaurice's Profile") Replied by *[amaurice](/forum/user/60055-amaurice "View amaurice's Profile")* on topic *[Cancelled Email Order](/forum/35-orders-management/901527-cancelled-email-order#327530 "Hello, When I go to Orders and and select the order status "cancelled" and check notify customer there is an preformated email. Where can i modify it? Because it is not in System > Emails. It's a different one from "Order cancel" email. Thanl you very much !")* Is it possible to change it with another email different from the order status sothat i can put another text in it? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMTUyNy1jYW5jZWxsZWQtZW1haWwtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 5 years 10 months ago [\#327542](#327542) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cancelled Email Order](/forum/35-orders-management/901527-cancelled-email-order#327542 "Hello, When I go to Orders and and select the order status "cancelled" and check notify customer there is an preformated email. Where can i modify it? Because it is not in System > Emails. It's a different one from "Order cancel" email. Thanl you very much !")* Hi, It is possible. When you edit the "order status notification" email, you have a "per status override" button for each area which allows you to modify the area for each order status independently. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMTUyNy1jYW5jZWxsZWQtZW1haWwtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[amaurice](/forum/user/60055-amaurice "View amaurice's Profile")** - [![amaurice's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60055-amaurice "View amaurice's Profile") Topic Author - [ Offline](/forum/user/60055-amaurice) Less More - Posts: 20 - Thank you received: 3 - - 5 years 10 months ago [\#327654](#327654) by [amaurice](/forum/user/60055-amaurice "View amaurice's Profile") Replied by *[amaurice](/forum/user/60055-amaurice "View amaurice's Profile")* on topic *[Cancelled Email Order](/forum/35-orders-management/901527-cancelled-email-order#327654 "Hello, When I go to Orders and and select the order status "cancelled" and check notify customer there is an preformated email. Where can i modify it? Because it is not in System > Emails. It's a different one from "Order cancel" email. Thanl you very much !")* Perfect ! Thank you !! The following user(s) said Thank You: [Philip](/forum/user/34318-philip "View Philip's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMTUyNy1jYW5jZWxsZWQtZW1haWwtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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