[Skip to main content](#vessel-content) # Orders not being confirmed after successful Bambora payment ## - **[juliadupuis](/forum/user/58222-juliadupuis "View juliadupuis's Profile")** - [![juliadupuis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58222-juliadupuis "View juliadupuis's Profile") Topic Author - [ Offline](/forum/user/58222-juliadupuis) Less More - Posts: 6 - Thank you received: 0 - - 5 years 2 months ago [\#334960](#334960) by [juliadupuis](/forum/user/58222-juliadupuis "View juliadupuis's Profile") *[Orders not being confirmed after successful Bambora payment](/forum/35-orders-management/903060-orders-not-being-confirmed-after-successful-bambora-payment#334960 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.27 -- Browser(s) name and version -- : Chrome 92.0.4515.131 I'm using the Bambora plugin to process credit cards and set up to a Bambora Developer account. When I get a successful payment (the purchaser can see a receipt), the order does not update to Confirmed. The order gets created, and the status remains as created until it is manually changed. The plugin config is attached. I've confirmed with Bambora that the settings on that end are fine. I'm not sure if the issue is in the plugin, or somewhere else. Thanks.")* was created by *[juliadupuis](/forum/user/58222-juliadupuis "View juliadupuis's Profile")* -- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.27 -- Browser(s) name and version -- : Chrome 92.0.4515.131 I'm using the Bambora plugin to process credit cards and set up to a Bambora Developer account. When I get a successful payment (the purchaser can see a receipt), the order does not update to Confirmed. The order gets created, and the status remains as created until it is manually changed. The plugin config is attached. I've confirmed with Bambora that the settings on that end are fine. I'm not sure if the issue is in the plugin, or somewhere else. Thanks. - [ ![Hikashopbamboraconfig.png](/forum/attachment/53376) ](/forum/attachment/53376 "...boraconfig.png") [ ](/forum/attachment/53376?download=1 "...boraconfig.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzA2MC1vcmRlcnMtbm90LWJlaW5nLWNvbmZpcm1lZC1hZnRlci1zdWNjZXNzZnVsLWJhbWJvcmEtcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 5 years 2 months ago [\#334967](#334967) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Orders not being confirmed after successful Bambora payment](/forum/35-orders-management/903060-orders-not-being-confirmed-after-successful-bambora-payment#334967 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.27 -- Browser(s) name and version -- : Chrome 92.0.4515.131 I'm using the Bambora plugin to process credit cards and set up to a Bambora Developer account. When I get a successful payment (the purchaser can see a receipt), the order does not update to Confirmed. The order gets created, and the status remains as created until it is manually changed. The plugin config is attached. I've confirmed with Bambora that the settings on that end are fine. I'm not sure if the issue is in the plugin, or somewhere else. Thanks.")* Hi, On your screenshot, I can see that you're using the "beanstream" payment plugin, not the "bambora" payment plugin. So either you gave the wrong screenshot, or you're not using the correct payment plugin. Now, if you were using the incorrect payment plugin, you should normally not even be able to access the payment page of the payment gateway. So you wouldn't be asking us about the payment notification to the website. So I suppose that you just gave a wrong screenshot. Please activate the "debug" setting of the payment method and do a test again. Then, you'll have data added to the "payment log file" under the Files section of the Main tab of the HikaShop configuration. It will provide crutial information on what's going with the payment notification. Also, if you have the "instant capture" setting turned off in the bambora payment method, the payments will appear on your bambora merchant account, but you'll have to manually validate them before bambora will send the payment notification to your website, which will then validate the order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzA2MC1vcmRlcnMtbm90LWJlaW5nLWNvbmZpcm1lZC1hZnRlci1zdWNjZXNzZnVsLWJhbWJvcmEtcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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