[Skip to main content](#vessel-content) # Order notifications stopped working ## - **[marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile")** - [![marcusadamski's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57919-marcusadamski "View marcusadamski's Profile") Topic Author - [ Offline](/forum/user/57919-marcusadamski) Less More - Posts: 48 - Thank you received: 5 - - 5 years 1 month ago - 5 years 1 month ago [\#336219](#336219) by [marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile") *[Order notifications stopped working](/forum/35-orders-management/903294-order-notifications-stopped-working#336219 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.2 -- PHP version -- : 7.4.11 Hi HikaShop, My client took their shop offline from May this year, and re-opened it a few days ago. The only change was to unpublish the shop menu, so orders could not be taken. Until May, the shop was working without a problem. During that time, a Joomla 3.10.2 update was applied and the latest 4.4.3 Hika update. No other configuration changes were made to the website. However, the first few orders after re-opening have not sent out any email notifications to my client (like they used to). Given this site is set to take guest orders, can you please guide me through investigating this issue, before more orders are made. Initially, I need to verify if an order confirmation email was successfully sent to my client (not the customer). How can I do this? In the interim, I've asked my client to thoroughly check his spam / junk folder (just in case). Many thanks Marc")* was created by *[marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile")* -- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.2 -- PHP version -- : 7.4.11 Hi HikaShop, My client took their shop offline from May this year, and re-opened it a few days ago. The only change was to unpublish the shop menu, so orders could not be taken. Until May, the shop was working without a problem. During that time, a Joomla 3.10.2 update was applied and the latest 4.4.3 Hika update. No other configuration changes were made to the website. However, the first few orders after re-opening have not sent out any email notifications to my client (like they used to). Given this site is set to take guest orders, can you please guide me through investigating this issue, before more orders are made. Initially, I need to verify if an order confirmation email was successfully sent to my client (not the customer). How can I do this? In the interim, I've asked my client to thoroughly check his spam / junk folder (just in case). Many thanks Marc Last edit: 5 years 1 month ago by [marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzI5NC1vcmRlci1ub3RpZmljYXRpb25zLXN0b3BwZWQtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile")** - [![marcusadamski's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57919-marcusadamski "View marcusadamski's Profile") Topic Author - [ Offline](/forum/user/57919-marcusadamski) Less More - Posts: 48 - Thank you received: 5 - - 5 years 1 month ago [\#336221](#336221) by [marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile") Replied by *[marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile")* on topic *[Order notifications stopped working](/forum/35-orders-management/903294-order-notifications-stopped-working#336221 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.2 -- PHP version -- : 7.4.11 Hi HikaShop, My client took their shop offline from May this year, and re-opened it a few days ago. The only change was to unpublish the shop menu, so orders could not be taken. Until May, the shop was working without a problem. During that time, a Joomla 3.10.2 update was applied and the latest 4.4.3 Hika update. No other configuration changes were made to the website. However, the first few orders after re-opening have not sent out any email notifications to my client (like they used to). Given this site is set to take guest orders, can you please guide me through investigating this issue, before more orders are made. Initially, I need to verify if an order confirmation email was successfully sent to my client (not the customer). How can I do this? In the interim, I've asked my client to thoroughly check his spam / junk folder (just in case). Many thanks Marc")* Additional information - both of the recent orders, have successfully been confirmed with the payment gateway, and the order history within HikaShop provides the ID and authorisation code for both orders. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzI5NC1vcmRlci1ub3RpZmljYXRpb25zLXN0b3BwZWQtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile")** - [![marcusadamski's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57919-marcusadamski "View marcusadamski's Profile") Topic Author - [ Offline](/forum/user/57919-marcusadamski) Less More - Posts: 48 - Thank you received: 5 - - 5 years 1 month ago [\#336227](#336227) by [marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile") Replied by *[marcusadamski](/forum/user/57919-marcusadamski "View marcusadamski's Profile")* on topic *[Order notifications stopped working](/forum/35-orders-management/903294-order-notifications-stopped-working#336227 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.2 -- PHP version -- : 7.4.11 Hi HikaShop, My client took their shop offline from May this year, and re-opened it a few days ago. The only change was to unpublish the shop menu, so orders could not be taken. Until May, the shop was working without a problem. During that time, a Joomla 3.10.2 update was applied and the latest 4.4.3 Hika update. No other configuration changes were made to the website. However, the first few orders after re-opening have not sent out any email notifications to my client (like they used to). Given this site is set to take guest orders, can you please guide me through investigating this issue, before more orders are made. Initially, I need to verify if an order confirmation email was successfully sent to my client (not the customer). How can I do this? In the interim, I've asked my client to thoroughly check his spam / junk folder (just in case). Many thanks Marc")* My apologies, my client has been difficult to get hold of. The problem has been resolved, so no reply is necessary. Thanking-you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzI5NC1vcmRlci1ub3RpZmljYXRpb25zLXN0b3BwZWQtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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