[Skip to main content](#vessel-content) # Problems with receiving emails ## - **[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")** - [![Awards4u's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5319-awards4u "View Awards4u's Profile") Topic Author - [ Offline](/forum/user/5319-awards4u) Less More - Posts: 89 - Thank you received: 1 - - 5 years 2 weeks ago [\#336559](#336559) by [Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile") *[Problems with receiving emails](/forum/35-orders-management/903365-problems-with-receiving-emails#336559 "-- url of the page with the problem -- : www.awards4u.ca/ -- HikaShop version -- : 4.4.3 Problems with email and I haven't changed anything. I'm not getting any emails and I'm not sure why. Every time someone orders I'm not getting an email. Please see attached.")* was created by *[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")* -- url of the page with the problem -- : [ www.awards4u.ca/](https://www.awards4u.ca/) -- HikaShop version -- : 4.4.3 Problems with email and I haven't changed anything. I'm not getting any emails and I'm not sure why. Every time someone orders I'm not getting an email. Please see attached. [ ![2021-10-263.png](/forum/attachment/53744) ](/forum/attachment/53744 "2021-10-263.png") [ ![2021-10-262.png](/forum/attachment/53745) ](/forum/attachment/53745 "2021-10-262.png") [ ![2021-10-261.png](/forum/attachment/53746) ](/forum/attachment/53746 "2021-10-261.png") [ ![2021-10-26.png](/forum/attachment/53747) ](/forum/attachment/53747 "2021-10-26.png") - [ ![2021-10-263.png](/forum/attachment/53744) ](/forum/attachment/53744 "2021-10-263.png") [ ](/forum/attachment/53744?download=1 "2021-10-263.png") - [ ![2021-10-262.png](/forum/attachment/53745) ](/forum/attachment/53745 "2021-10-262.png") [ ](/forum/attachment/53745?download=1 "2021-10-262.png") - [ ![2021-10-261.png](/forum/attachment/53746) ](/forum/attachment/53746 "2021-10-261.png") [ ](/forum/attachment/53746?download=1 "2021-10-261.png") - [ ![2021-10-26.png](/forum/attachment/53747) ](/forum/attachment/53747 "2021-10-26.png") [ ](/forum/attachment/53747?download=1 "2021-10-26.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzM2NS1wcm9ibGVtcy13aXRoLXJlY2VpdmluZy1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 2 weeks ago [\#336564](#336564) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problems with receiving emails](/forum/35-orders-management/903365-problems-with-receiving-emails#336564 "-- url of the page with the problem -- : www.awards4u.ca/ -- HikaShop version -- : 4.4.3 Problems with email and I haven't changed anything. I'm not getting any emails and I'm not sure why. Every time someone orders I'm not getting an email. Please see attached.")* Hello, Are you able to send Joomla / Hikashop emails from your website ? If you're still not receiving emails, can you check the menu "Hikashop-> Customers-> Emails history" to tell us if emails are sent ? If yes, then HikaShop sent them to the email server but the email server was not able to send them to the recipient email server. So you'll have to check the logs of the email server to understand why this is happening. You'll probably have to contact your hosting support with a screenshot of the details of one email from the history that wasn't delivered so that they can tell you what's wrong. It's probably something related to the settings under the Emails section of the HikaShop configuration. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzM2NS1wcm9ibGVtcy13aXRoLXJlY2VpdmluZy1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")** - [![Awards4u's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5319-awards4u "View Awards4u's Profile") Topic Author - [ Offline](/forum/user/5319-awards4u) Less More - Posts: 89 - Thank you received: 1 - - 5 years 2 weeks ago [\#336586](#336586) by [Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile") Replied by *[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")* on topic *[Problems with receiving emails](/forum/35-orders-management/903365-problems-with-receiving-emails#336586 "-- url of the page with the problem -- : www.awards4u.ca/ -- HikaShop version -- : 4.4.3 Problems with email and I haven't changed anything. I'm not getting any emails and I'm not sure why. Every time someone orders I'm not getting an email. Please see attached.")* Hi, I sent an image of the email configuration. Please see if you see anything. Host can't find anything. I also sent the other pictures as well. Please let me know if you see anything wrong. How would I find the problem? Thanks Mohammed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzM2NS1wcm9ibGVtcy13aXRoLXJlY2VpdmluZy1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 2 weeks ago - 5 years 2 weeks ago [\#336594](#336594) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Problems with receiving emails](/forum/35-orders-management/903365-problems-with-receiving-emails#336594 "-- url of the page with the problem -- : www.awards4u.ca/ -- HikaShop version -- : 4.4.3 Problems with email and I haven't changed anything. I'm not getting any emails and I'm not sure why. Every time someone orders I'm not getting an email. Please see attached.")* Hello, Can you provide as well a screenshot of your email listing, please ? => From **Main HikaShop Configuration**, **System** dropdown => **Emails** [ ![alt](https://i.ibb.co/K5ZBMZM/emails-listing.png) ](https://i.ibb.co/K5ZBMZM/emails-listing.png "alt") Plus, by the past, have your emails functioned well, and if so, when do you think the emails started to function poorly ? Joomla update ? by HikaShop ? or other update like for example php ? Awaiting your elements and hope this will help to progress on your subject. Regards Last edit: 5 years 2 weeks ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzM2NS1wcm9ibGVtcy13aXRoLXJlY2VpdmluZy1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")** - [![Awards4u's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5319-awards4u "View Awards4u's Profile") Topic Author - [ Offline](/forum/user/5319-awards4u) Less More - Posts: 89 - Thank you received: 1 - - 5 years 2 weeks ago [\#336608](#336608) by [Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile") Replied by *[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")* on topic *[Problems with receiving emails](/forum/35-orders-management/903365-problems-with-receiving-emails#336608 "-- url of the page with the problem -- : www.awards4u.ca/ -- HikaShop version -- : 4.4.3 Problems with email and I haven't changed anything. I'm not getting any emails and I'm not sure why. Every time someone orders I'm not getting an email. Please see attached.")* Hi, This problem just started on the week end. Before that it was working fine. I haven't done anything different. No updates. Please see attached. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzM2NS1wcm9ibGVtcy13aXRoLXJlY2VpdmluZy1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 2 weeks ago - 5 years 2 weeks ago [\#336613](#336613) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Problems with receiving emails](/forum/35-orders-management/903365-problems-with-receiving-emails#336613 "-- url of the page with the problem -- : www.awards4u.ca/ -- HikaShop version -- : 4.4.3 Problems with email and I haven't changed anything. I'm not getting any emails and I'm not sure why. Every time someone orders I'm not getting an email. Please see attached.")* Hello, It seems that you have forget the **email listings screenshot**, I think that if you add the **order statuses listing** would be even better, and in any case could help us to go further. Awaiting your elements. Regards Last edit: 5 years 2 weeks ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzM2NS1wcm9ibGVtcy13aXRoLXJlY2VpdmluZy1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.073 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)