[Skip to main content](#vessel-content) # Double click on add to cart button for products with variants in guest mode ## - **[NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile")** - [![NADEJDE's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12495-nadejde "View NADEJDE's Profile") Topic Author - [ Offline](/forum/user/12495-nadejde) Less More - Posts: 76 - Thank you received: 3 - - 4 years 8 months ago [\#339521](#339521) by [NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile") *[Double click on add to cart button for products with variants in guest mode](/forum/35-orders-management/903989-double-click-on-add-to-cart-button-for-products-with-variants-in-guest-mode#339521 "-- url of the page with the problem -- : www.aquanano.ro/index.php/produse/alte-m...coloidal-10ppm-500ml -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message There is a difference in the behaviour of ADD TO CART button, when in GUEST or REGISTERED mode. The difference maniefests itself ONLY for products with VARIANTS. If the user is in GUEST mode, one needs to press ADD TO CART button twice, for a product with multiple VARIANTS. If the product has only one VARIANT, all is ok, one need to press only once the ADD TO CART button. Also, if the user is REGISTERED, one need to press only once the ADD TO CART button, regardless if the product has one or multiple VARIANTS. Please check the product at the page mentioned, but note that we tested and the behaviour is the same, on all browsers. For the moment, we let users know about issue in a banner, but it is so... unprofessional...Maybe you will sort out the problem. Thank you, Paul")* was created by *[NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile")* -- url of the page with the problem -- : [ www.aquanano.ro/index.php/produse/alte-m...coloidal-10ppm-500ml](https://www.aquanano.ro/index.php/produse/alte-minerale-coloidale-aquanano/product/8-aquanano-bios-pur-cupru-coloidal-10ppm-500ml) -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message There is a difference in the behaviour of ADD TO CART button, when in GUEST or REGISTERED mode. The difference maniefests itself ONLY for products with VARIANTS. If the user is in GUEST mode, one needs to press ADD TO CART button twice, for a product with multiple VARIANTS. If the product has only one VARIANT, all is ok, one need to press only once the ADD TO CART button. Also, if the user is REGISTERED, one need to press only once the ADD TO CART button, regardless if the product has one or multiple VARIANTS. Please check the product at the page mentioned, but note that we tested and the behaviour is the same, on all browsers. For the moment, we let users know about issue in a banner, but it is so... unprofessional...Maybe you will sort out the problem. Thank you, Paul Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzk4OS1kb3VibGUtY2xpY2stb24tYWRkLXRvLWNhcnQtYnV0dG9uLWZvci1wcm9kdWN0cy13aXRoLXZhcmlhbnRzLWluLWd1ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 4 years 8 months ago - 4 years 8 months ago [\#339527](#339527) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Double click on add to cart button for products with variants in guest mode](/forum/35-orders-management/903989-double-click-on-add-to-cart-button-for-products-with-variants-in-guest-mode#339527 "-- url of the page with the problem -- : www.aquanano.ro/index.php/produse/alte-m...coloidal-10ppm-500ml -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message There is a difference in the behaviour of ADD TO CART button, when in GUEST or REGISTERED mode. The difference maniefests itself ONLY for products with VARIANTS. If the user is in GUEST mode, one needs to press ADD TO CART button twice, for a product with multiple VARIANTS. If the product has only one VARIANT, all is ok, one need to press only once the ADD TO CART button. Also, if the user is REGISTERED, one need to press only once the ADD TO CART button, regardless if the product has one or multiple VARIANTS. Please check the product at the page mentioned, but note that we tested and the behaviour is the same, on all browsers. For the moment, we let users know about issue in a banner, but it is so... unprofessional...Maybe you will sort out the problem. Thank you, Paul")* Hello, Unfortunately, we process some tests directly on your website and weren't able to reproduce your issue. We precise that we have "*login*" as **guest user**, before processing our tests. And solve your current issue will be difficult if we aren't able to experience it. Then in order to progress on your subject can you provide these elements : - A **step by step** process in order to reproduce the issue. **=>** be as detailed as possible in order to provide even tiny elements that offer us some clues. - Any settings elements that are **specific**, **unusual** or in your mind that can be linked to user settings. Awaiting your returns to progress on your issue. Regards Last edit: 4 years 8 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzk4OS1kb3VibGUtY2xpY2stb24tYWRkLXRvLWNhcnQtYnV0dG9uLWZvci1wcm9kdWN0cy13aXRoLXZhcmlhbnRzLWluLWd1ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile")** - [![NADEJDE's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12495-nadejde "View NADEJDE's Profile") Topic Author - [ Offline](/forum/user/12495-nadejde) Less More - Posts: 76 - Thank you received: 3 - - 4 years 8 months ago - 4 years 8 months ago [\#339753](#339753) by [NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile") Replied by *[NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile")* on topic *[Double click on add to cart button for products with variants in guest mode](/forum/35-orders-management/903989-double-click-on-add-to-cart-button-for-products-with-variants-in-guest-mode#339753 "-- url of the page with the problem -- : www.aquanano.ro/index.php/produse/alte-m...coloidal-10ppm-500ml -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message There is a difference in the behaviour of ADD TO CART button, when in GUEST or REGISTERED mode. The difference maniefests itself ONLY for products with VARIANTS. If the user is in GUEST mode, one needs to press ADD TO CART button twice, for a product with multiple VARIANTS. If the product has only one VARIANT, all is ok, one need to press only once the ADD TO CART button. Also, if the user is REGISTERED, one need to press only once the ADD TO CART button, regardless if the product has one or multiple VARIANTS. Please check the product at the page mentioned, but note that we tested and the behaviour is the same, on all browsers. For the moment, we let users know about issue in a banner, but it is so... unprofessional...Maybe you will sort out the problem. Thank you, Paul")* I made a movie with some tests, but it is rather long, being recorded with my phone, 334MB. I can send it ito you, but please let me know what is the method you would prefer for this. Paul Last edit: 4 years 8 months ago by [NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzk4OS1kb3VibGUtY2xpY2stb24tYWRkLXRvLWNhcnQtYnV0dG9uLWZvci1wcm9kdWN0cy13aXRoLXZhcmlhbnRzLWluLWd1ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 4 years 8 months ago [\#339763](#339763) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Double click on add to cart button for products with variants in guest mode](/forum/35-orders-management/903989-double-click-on-add-to-cart-button-for-products-with-variants-in-guest-mode#339763 "-- url of the page with the problem -- : www.aquanano.ro/index.php/produse/alte-m...coloidal-10ppm-500ml -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message There is a difference in the behaviour of ADD TO CART button, when in GUEST or REGISTERED mode. The difference maniefests itself ONLY for products with VARIANTS. If the user is in GUEST mode, one needs to press ADD TO CART button twice, for a product with multiple VARIANTS. If the product has only one VARIANT, all is ok, one need to press only once the ADD TO CART button. Also, if the user is REGISTERED, one need to press only once the ADD TO CART button, regardless if the product has one or multiple VARIANTS. Please check the product at the page mentioned, but note that we tested and the behaviour is the same, on all browsers. For the moment, we let users know about issue in a banner, but it is so... unprofessional...Maybe you will sort out the problem. Thank you, Paul")* Hi, You could upload the file on [ wetransfer.com/](https://wetransfer.com/) and then just provide the wetransfer link Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzk4OS1kb3VibGUtY2xpY2stb24tYWRkLXRvLWNhcnQtYnV0dG9uLWZvci1wcm9kdWN0cy13aXRoLXZhcmlhbnRzLWluLWd1ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile")** - [![NADEJDE's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12495-nadejde "View NADEJDE's Profile") Topic Author - [ Offline](/forum/user/12495-nadejde) Less More - Posts: 76 - Thank you received: 3 - - 4 years 8 months ago [\#340077](#340077) by [NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile") Replied by *[NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile")* on topic *[Double click on add to cart button for products with variants in guest mode](/forum/35-orders-management/903989-double-click-on-add-to-cart-button-for-products-with-variants-in-guest-mode#340077 "-- url of the page with the problem -- : www.aquanano.ro/index.php/produse/alte-m...coloidal-10ppm-500ml -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message There is a difference in the behaviour of ADD TO CART button, when in GUEST or REGISTERED mode. The difference maniefests itself ONLY for products with VARIANTS. If the user is in GUEST mode, one needs to press ADD TO CART button twice, for a product with multiple VARIANTS. If the product has only one VARIANT, all is ok, one need to press only once the ADD TO CART button. Also, if the user is REGISTERED, one need to press only once the ADD TO CART button, regardless if the product has one or multiple VARIANTS. Please check the product at the page mentioned, but note that we tested and the behaviour is the same, on all browsers. For the moment, we let users know about issue in a banner, but it is so... unprofessional...Maybe you will sort out the problem. Thank you, Paul")* The movie can be downloaded from: [ we.tl/t-rnwnRUb0Mv](https://we.tl/t-rnwnRUb0Mv) I hope it can be downloaded and it is inteligible, as I did it with my phone camera. Please let me know if you have problems with it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzk4OS1kb3VibGUtY2xpY2stb24tYWRkLXRvLWNhcnQtYnV0dG9uLWZvci1wcm9kdWN0cy13aXRoLXZhcmlhbnRzLWluLWd1ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 4 years 7 months ago [\#340107](#340107) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Double click on add to cart button for products with variants in guest mode](/forum/35-orders-management/903989-double-click-on-add-to-cart-button-for-products-with-variants-in-guest-mode#340107 "-- url of the page with the problem -- : www.aquanano.ro/index.php/produse/alte-m...coloidal-10ppm-500ml -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message There is a difference in the behaviour of ADD TO CART button, when in GUEST or REGISTERED mode. The difference maniefests itself ONLY for products with VARIANTS. If the user is in GUEST mode, one needs to press ADD TO CART button twice, for a product with multiple VARIANTS. If the product has only one VARIANT, all is ok, one need to press only once the ADD TO CART button. Also, if the user is REGISTERED, one need to press only once the ADD TO CART button, regardless if the product has one or multiple VARIANTS. Please check the product at the page mentioned, but note that we tested and the behaviour is the same, on all browsers. For the moment, we let users know about issue in a banner, but it is so... unprofessional...Maybe you will sort out the problem. Thank you, Paul")* Hi, If I look at the HTTP requests on the page when I click the first time on the add to cart button, I can see this error: [ i.imgur.com/Ug2JX51.png](https://i.imgur.com/Ug2JX51.png) > Form submission has been blocked (TimeGate) Looking for that error message on google it seems to bet something linked to the Joomla extension OSpam-a-not : [ forum.joomla.org/viewtopic.php?t=937416](https://forum.joomla.org/viewtopic.php?t=937416) So check if you have it. If you do, try disabling that extension temporarily to see if it fixes the problem. And if it does, then you can check with the developer of OSpam-a-not what should be done. Maybe updating it if you have an old version ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzk4OS1kb3VibGUtY2xpY2stb24tYWRkLXRvLWNhcnQtYnV0dG9uLWZvci1wcm9kdWN0cy13aXRoLXZhcmlhbnRzLWluLWd1ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile")** - [![NADEJDE's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12495-nadejde "View NADEJDE's Profile") Topic Author - [ Offline](/forum/user/12495-nadejde) Less More - Posts: 76 - Thank you received: 3 - - 4 years 7 months ago [\#340109](#340109) by [NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile") Replied by *[NADEJDE](/forum/user/12495-nadejde "View NADEJDE's Profile")* on topic *[Double click on add to cart button for products with variants in guest mode](/forum/35-orders-management/903989-double-click-on-add-to-cart-button-for-products-with-variants-in-guest-mode#340109 "-- url of the page with the problem -- : www.aquanano.ro/index.php/produse/alte-m...coloidal-10ppm-500ml -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message There is a difference in the behaviour of ADD TO CART button, when in GUEST or REGISTERED mode. The difference maniefests itself ONLY for products with VARIANTS. If the user is in GUEST mode, one needs to press ADD TO CART button twice, for a product with multiple VARIANTS. If the product has only one VARIANT, all is ok, one need to press only once the ADD TO CART button. Also, if the user is REGISTERED, one need to press only once the ADD TO CART button, regardless if the product has one or multiple VARIANTS. Please check the product at the page mentioned, but note that we tested and the behaviour is the same, on all browsers. For the moment, we let users know about issue in a banner, but it is so... unprofessional...Maybe you will sort out the problem. Thank you, Paul")* Indeed, we are using Ospam_a_not. We invalidated it and all seems to work well now. What can I say: you arethe best! We will try to submit the error to them, maybe they can make it work, as it is a useful plugin, however, for the moment, knowing the issue this is a very big relief. Thank you. Paul The following user(s) said Thank You: [Philip](/forum/user/34318-philip "View Philip's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzk4OS1kb3VibGUtY2xpY2stb24tYWRkLXRvLWNhcnQtYnV0dG9uLWZvci1wcm9kdWN0cy13aXRoLXZhcmlhbnRzLWluLWd1ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 4 years 7 months ago - 4 years 7 months ago [\#340112](#340112) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Double click on add to cart button for products with variants in guest mode](/forum/35-orders-management/903989-double-click-on-add-to-cart-button-for-products-with-variants-in-guest-mode#340112 "-- url of the page with the problem -- : www.aquanano.ro/index.php/produse/alte-m...coloidal-10ppm-500ml -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message There is a difference in the behaviour of ADD TO CART button, when in GUEST or REGISTERED mode. The difference maniefests itself ONLY for products with VARIANTS. If the user is in GUEST mode, one needs to press ADD TO CART button twice, for a product with multiple VARIANTS. If the product has only one VARIANT, all is ok, one need to press only once the ADD TO CART button. Also, if the user is REGISTERED, one need to press only once the ADD TO CART button, regardless if the product has one or multiple VARIANTS. Please check the product at the page mentioned, but note that we tested and the behaviour is the same, on all browsers. For the moment, we let users know about issue in a banner, but it is so... unprofessional...Maybe you will sort out the problem. Thank you, Paul")* Hello, Always happy to have been useful and to read that your issue is resolve ! Don't forget that the best way to help us is to post a comment about our work in our **[ Joomla Extensions Directory](https://extensions.joomla.org/extension/hikashop/)** page ! Thank you for your kind feedback and we remain at your disposal! Regards Last edit: 4 years 7 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwMzk4OS1kb3VibGUtY2xpY2stb24tYWRkLXRvLWNhcnQtYnV0dG9uLWZvci1wcm9kdWN0cy13aXRoLXZhcmlhbnRzLWluLWd1ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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