[Skip to main content](#vessel-content) # Order missing billing or shipping address ## - **[hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile")** - [![hkeyzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/55622-hkeyzer "View hkeyzer's Profile") Topic Author - [ Offline](/forum/user/55622-hkeyzer) Less More - Posts: 36 - Thank you received: 4 - - 3 years 11 months ago [\#347035](#347035) by [hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile") *[Order missing billing or shipping address](/forum/35-orders-management/905447-order-missing-billing-or-shipping-address#347035 "-- HikaShop version -- : Business 4.6.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : n/a Occasionally an order does not show billing or shipping address, In one case previous orders from same customer do show billing and shipping address. The history associated with the order does not show anything untoward. Regards Henk")* was created by *[hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile")* -- HikaShop version -- : Business 4.6.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : n/a Occasionally an order does not show billing or shipping address, In one case previous orders from same customer do show billing and shipping address. The history associated with the order does not show anything untoward. Regards Henk Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNTQ0Ny1vcmRlci1taXNzaW5nLWJpbGxpbmctb3Itc2hpcHBpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 3 years 11 months ago [\#347037](#347037) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order missing billing or shipping address](/forum/35-orders-management/905447-order-missing-billing-or-shipping-address#347037 "-- HikaShop version -- : Business 4.6.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : n/a Occasionally an order does not show billing or shipping address, In one case previous orders from same customer do show billing and shipping address. The history associated with the order does not show anything untoward. Regards Henk")* Hi, I looked at your checkout and I don't see a way this would happen. It's potentially possible to create an order without an address. For example, if you remove the "login" and "address" views from the checkout, but that's not the case on your website as far as I can see. Or if you create the order from the backend. So you're saying it happened only for one user and all the other orders are fine, is that correct ? Could you open the details of the user in HikaShop ? Do you see addresses linked to him there ? Do you have mass actions ? A mass action could potentially remove the link between an order and an address. Do you have custom plugins or third party plugins integrating with HikaShop ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNTQ0Ny1vcmRlci1taXNzaW5nLWJpbGxpbmctb3Itc2hpcHBpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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