[Skip to main content](#vessel-content) # Won't get an email if a customer orders ## - **[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")** - [![Awards4u's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5319-awards4u "View Awards4u's Profile") Topic Author - [ Offline](/forum/user/5319-awards4u) Less More - Posts: 89 - Thank you received: 1 - - 3 years 7 months ago [\#350233](#350233) by [Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile") *[Won't get an email if a customer orders](/forum/35-orders-management/906103-wont-get-an-email-if-a-customer-orders#350233 "-- url of the page with the problem -- : www.awards4u.ca -- HikaShop version -- : 4.7.1 -- Error-message(debug-mod must be tuned on) -- : Won't get an email if a customer orders Hi, For some reason when a customer who already has an account orders, I won't get an email. However, if it's the first time they are ordering than I do get the email. Not sure why? Let me know Thanks Mohammed")* was created by *[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")* -- url of the page with the problem -- : [ www.awards4u.ca](http://www.awards4u.ca) -- HikaShop version -- : 4.7.1 -- Error-message(debug-mod must be tuned on) -- : Won't get an email if a customer orders Hi, For some reason when a customer who already has an account orders, I won't get an email. However, if it's the first time they are ordering than I do get the email. Not sure why? Let me know Thanks Mohammed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNjEwMy13b250LWdldC1hbi1lbWFpbC1pZi1hLWN1c3RvbWVyLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 3 years 7 months ago [\#350234](#350234) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Won't get an email if a customer orders](/forum/35-orders-management/906103-wont-get-an-email-if-a-customer-orders#350234 "-- url of the page with the problem -- : www.awards4u.ca -- HikaShop version -- : 4.7.1 -- Error-message(debug-mod must be tuned on) -- : Won't get an email if a customer orders Hi, For some reason when a customer who already has an account orders, I won't get an email. However, if it's the first time they are ordering than I do get the email. Not sure why? Let me know Thanks Mohammed")* Hi, First, do you see a difference between these two types of orders when you edit them in the orders listing in the backend ? Also, can you check the emails in the menu Customers>Emails history ? Do you see the same emails being sent for both types of orders ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNjEwMy13b250LWdldC1hbi1lbWFpbC1pZi1hLWN1c3RvbWVyLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")** - [![Awards4u's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5319-awards4u "View Awards4u's Profile") Topic Author - [ Offline](/forum/user/5319-awards4u) Less More - Posts: 89 - Thank you received: 1 - - 3 years 7 months ago [\#350244](#350244) by [Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile") Replied by *[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")* on topic *[Won't get an email if a customer orders](/forum/35-orders-management/906103-wont-get-an-email-if-a-customer-orders#350244 "-- url of the page with the problem -- : www.awards4u.ca -- HikaShop version -- : 4.7.1 -- Error-message(debug-mod must be tuned on) -- : Won't get an email if a customer orders Hi, For some reason when a customer who already has an account orders, I won't get an email. However, if it's the first time they are ordering than I do get the email. Not sure why? Let me know Thanks Mohammed")* Hi Nicolas, I don't see a difference in emails on the backend of the list. Is there something I should be looking for? However, I do see the emails in Customers>Emails history. But it's not coming to my email. Let me know what I should be looking for? Thanks Mohammed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNjEwMy13b250LWdldC1hbi1lbWFpbC1pZi1hLWN1c3RvbWVyLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 3 years 7 months ago [\#350251](#350251) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Won't get an email if a customer orders](/forum/35-orders-management/906103-wont-get-an-email-if-a-customer-orders#350251 "-- url of the page with the problem -- : www.awards4u.ca -- HikaShop version -- : 4.7.1 -- Error-message(debug-mod must be tuned on) -- : Won't get an email if a customer orders Hi, For some reason when a customer who already has an account orders, I won't get an email. However, if it's the first time they are ordering than I do get the email. Not sure why? Let me know Thanks Mohammed")* Hi, If you see the emails in Customers>Emails history, then it means that HikaShop sent them to you through the email server of your hosting. And if you didn't receive them, either they are in your spam folder, or there is something which lead to your hosting email server not being able to send the email to the receiver. So in that case, check your spam folder. If there is nothing there, the best is to make a screenshot of the details of such an email from the email history. Contact your hosting support and provide them the screenshot and ask them to check the log of the email server for the reason why the email was not delivered. They should be able to tell you what's wrong. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNjEwMy13b250LWdldC1hbi1lbWFpbC1pZi1hLWN1c3RvbWVyLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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