[Skip to main content](#vessel-content) # have the shop inform the customer when change the status of order to cancelled? ## - **[framemaker](/forum/user/61181-framemaker "View framemaker's Profile")** - [![framemaker's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61181-framemaker "View framemaker's Profile") Topic Author - [ Offline](/forum/user/61181-framemaker) Less More - Posts: 25 - Thank you received: 1 - - 3 years 3 months ago [\#354179](#354179) by [framemaker](/forum/user/61181-framemaker "View framemaker's Profile") *[have the shop inform the customer when change the status of order to cancelled?](/forum/35-orders-management/906842-have-the-shop-inform-the-customer-when-change-the-status-of-order-to-cancelled#354179 "-- url of the page with the problem -- : framemaker.dk/en/shop -- HikaShop version -- : 4.7.5 [2308031100] -- Joomla version -- : Joomla! 3.10.12 Stable [ -- PHP version -- : 7.3.33 -- Browser(s) name and version -- : Firefox I would like the shop to automatically inform the customer that his order has been cancelled, when I cancel it in the backend of the shop. Is it possible to have the shop automatically send out an email to the customer "your order has been cancelled"? Best regards Bjørn Smalbro")* was created by *[framemaker](/forum/user/61181-framemaker "View framemaker's Profile")* -- url of the page with the problem -- : [ framemaker.dk/en/shop](https://framemaker.dk/en/shop) -- HikaShop version -- : 4.7.5 [2308031100] -- Joomla version -- : Joomla! 3.10.12 Stable [ -- PHP version -- : 7.3.33 -- Browser(s) name and version -- : Firefox I would like the shop to automatically inform the customer that his order has been cancelled, when I cancel it in the backend of the shop. Is it possible to have the shop automatically send out an email to the customer "your order has been cancelled"? Best regards Bjørn Smalbro Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNjg0Mi1oYXZlLXRoZS1zaG9wLWluZm9ybS10aGUtY3VzdG9tZXItd2hlbi1jaGFuZ2UtdGhlLXN0YXR1cy1vZi1vcmRlci10by1jYW5jZWxsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 3 years 3 months ago [\#354183](#354183) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[have the shop inform the customer when change the status of order to cancelled?](/forum/35-orders-management/906842-have-the-shop-inform-the-customer-when-change-the-status-of-order-to-cancelled#354183 "-- url of the page with the problem -- : framemaker.dk/en/shop -- HikaShop version -- : 4.7.5 [2308031100] -- Joomla version -- : Joomla! 3.10.12 Stable [ -- PHP version -- : 7.3.33 -- Browser(s) name and version -- : Firefox I would like the shop to automatically inform the customer that his order has been cancelled, when I cancel it in the backend of the shop. Is it possible to have the shop automatically send out an email to the customer "your order has been cancelled"? Best regards Bjørn Smalbro")* Hi, When you change the status of an order in the backend, you have a checkbox/option you can check/activate to notify the customer. If you want that checkbox/option to be checked/activated automatically, you can do as explained here: [ www.hikashop.com/forum/4-how-to/15676-se...-default.html#162679](https://www.hikashop.com/forum/4-how-to/15676-set-notify-customers-to-yes-by-default.html#162679) Now if you want to have the checkbox/option checked/activated only when the status is changed to "cancelled" and not for other order status changes, that would require a bit more code changes in the view files pointed by my message on that other thread. 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