[Skip to main content](#vessel-content) # Error when I try to notify customer that item was shipped ## - **[neilz](/forum/user/5053-neilz "View neilz's Profile")** - [![neilz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5053-neilz "View neilz's Profile") Topic Author - [ Offline](/forum/user/5053-neilz) Less More - Posts: 12 - Thank you received: 0 - - 3 years 6 days ago [\#356487](#356487) by [neilz](/forum/user/5053-neilz "View neilz's Profile") *[Error when I try to notify customer that item was shipped](/forum/35-orders-management/907248-error-when-i-try-to-notify-customer-that-item-was-shipped#356487 "-- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.4.0 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Firefox 119.0 Hi, I'm trying to notify the customer that the item has shipped, but I get this error when the program evidently tries to access a mailing routine or something.")* was created by *[neilz](/forum/user/5053-neilz "View neilz's Profile")* -- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.4.0 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Firefox 119.0 Hi, I'm trying to notify the customer that the item has shipped, but I get this error when the program evidently tries to access a mailing routine or something. - [ ![hikashop.jpg](/forum/attachment/58140) ](/forum/attachment/58140 "hikashop.jpg") [ ](/forum/attachment/58140?download=1 "hikashop.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNzI0OC1lcnJvci13aGVuLWktdHJ5LXRvLW5vdGlmeS1jdXN0b21lci10aGF0LWl0ZW0td2FzLXNoaXBwZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 3 years 6 days ago [\#356494](#356494) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error when I try to notify customer that item was shipped](/forum/35-orders-management/907248-error-when-i-try-to-notify-customer-that-item-was-shipped#356494 "-- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.4.0 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Firefox 119.0 Hi, I'm trying to notify the customer that the item has shipped, but I get this error when the program evidently tries to access a mailing routine or something.")* Hi, This error message indicates that something somewhere uses code which isn't compatible with Joomla 4. Turn on the "debug" setting of the Joomla configuration and reproduce the error. You should then get more information on the error page which will allow us to tell you what to do. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNzI0OC1lcnJvci13aGVuLWktdHJ5LXRvLW5vdGlmeS1jdXN0b21lci10aGF0LWl0ZW0td2FzLXNoaXBwZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[neilz](/forum/user/5053-neilz "View neilz's Profile")** - [![neilz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5053-neilz "View neilz's Profile") Topic Author - [ Offline](/forum/user/5053-neilz) Less More - Posts: 12 - Thank you received: 0 - - 3 years 6 days ago [\#356515](#356515) by [neilz](/forum/user/5053-neilz "View neilz's Profile") Replied by *[neilz](/forum/user/5053-neilz "View neilz's Profile")* on topic *[Error when I try to notify customer that item was shipped](/forum/35-orders-management/907248-error-when-i-try-to-notify-customer-that-item-was-shipped#356515 "-- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.4.0 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Firefox 119.0 Hi, I'm trying to notify the customer that the item has shipped, but I get this error when the program evidently tries to access a mailing routine or something.")* Hi, Actually after I turn on debug, the message said it was from a Hikashop file from 2017 that was located in the media/com_hikashop/mail directory. There are a number of files there with an added ".modified" to it. I don't remember doing any modifications, but I've changed all those file extensions from .php to .old to prevent any future issues. I'm assuming that these files from 2017 have all been superceded, as there are exact filenames (without the .modified) in that directory. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNzI0OC1lcnJvci13aGVuLWktdHJ5LXRvLW5vdGlmeS1jdXN0b21lci10aGF0LWl0ZW0td2FzLXNoaXBwZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 3 years 5 days ago - 3 years 6 days ago [\#356518](#356518) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Error when I try to notify customer that item was shipped](/forum/35-orders-management/907248-error-when-i-try-to-notify-customer-that-item-was-shipped#356518 "-- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.4.0 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Firefox 119.0 Hi, I'm trying to notify the customer that the item has shipped, but I get this error when the program evidently tries to access a mailing routine or something.")* Hello, This **file modified** is created when a custom is created in order to modify your emails, the goal is to avoid overwriting your changes with a new update. But this also means that these files are not updated with the new Jommla, HikaShop or Php standards, explaining this type of problem. Happy to read that you have solve your issue. Regards Last edit: 3 years 6 days ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). The following user(s) said Thank You: [neilz](/forum/user/5053-neilz "View neilz's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNzI0OC1lcnJvci13aGVuLWktdHJ5LXRvLW5vdGlmeS1jdXN0b21lci10aGF0LWl0ZW0td2FzLXNoaXBwZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.058 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)