Configuring Order Confirmation Email to send only if paid

-- url of the page with the problem -- : deborahblyth.com
-- HikaShop version -- : 5.0.0
-- Joomla version -- : 5.0.0
-- PHP version -- : 8.1.25

Hi, I have an issue whereby customers receive the Order Confirmation email as they get to the payment page. If they choose not to pay, they still get the email. How to I change it so that they only get the email once they have paid.

I have attached the config of emails.

Thx

Hello, we have similar issue, please could you share how this can be fixed.

thankyou

Hi,

HikaShop sends two emails to the customer:
- the "order creation notification" when the order is created before the payment
- the "order status notification" when the order status is changed to "confirmed" by the payment plugin after the payment
If you want to deactivate the first one to avoid confusion, you can do so in the menu System>Emails of HikaShop.