[Skip to main content](#vessel-content) # Shipping Invoice and Invoice Popups Blank ## - **[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")** - [![Precisionaeroproducts's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Topic Author - [ Offline](/forum/user/35595-precisionaeroproducts) Less More - Posts: 27 - Thank you received: 2 - - 2 years 9 months ago [\#358479](#358479) by [Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") *[Shipping Invoice and Invoice Popups Blank](/forum/35-orders-management/907637-shipping-invoice-and-invoice-popups-blank#358479 "-- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.0.30 -- Browser(s) name and version -- : Safari 17.2.1 -- Error-message(debug-mod must be tuned on) -- : Problem is in backend. In the site backend, when I click on either the Invoice or Shipping Invoice buttons the popup window is blank. This is the case in Safari and Chrome on my iMac. On my laptop the same happens in Chrome but in Edge the popups work normally. Both Safari and Chrome have had updates recently which coincides with this problem. Cheers, Jason.")* was created by *[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")* -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.0.30 -- Browser(s) name and version -- : Safari 17.2.1 -- Error-message(debug-mod must be tuned on) -- : Problem is in backend. In the site backend, when I click on either the Invoice or Shipping Invoice buttons the popup window is blank. This is the case in Safari and Chrome on my iMac. On my laptop the same happens in Chrome but in Edge the popups work normally. Both Safari and Chrome have had updates recently which coincides with this problem. Cheers, Jason. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNzYzNy1zaGlwcGluZy1pbnZvaWNlLWFuZC1pbnZvaWNlLXBvcHVwcy1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 2 years 9 months ago [\#358487](#358487) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping Invoice and Invoice Popups Blank](/forum/35-orders-management/907637-shipping-invoice-and-invoice-popups-blank#358487 "-- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.0.30 -- Browser(s) name and version -- : Safari 17.2.1 -- Error-message(debug-mod must be tuned on) -- : Problem is in backend. In the site backend, when I click on either the Invoice or Shipping Invoice buttons the popup window is blank. This is the case in Safari and Chrome on my iMac. On my laptop the same happens in Chrome but in Edge the popups work normally. Both Safari and Chrome have had updates recently which coincides with this problem. Cheers, Jason.")* Hi, Since we're not able to reproduce the problem on our end, we'll need a backend access in order to check the situation directly. Could you provide such access via our contact form ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please make sure you include a link to this thread for reference. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNzYzNy1zaGlwcGluZy1pbnZvaWNlLWFuZC1pbnZvaWNlLXBvcHVwcy1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 2 years 9 months ago [\#358496](#358496) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping Invoice and Invoice Popups Blank](/forum/35-orders-management/907637-shipping-invoice-and-invoice-popups-blank#358496 "-- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.0.30 -- Browser(s) name and version -- : Safari 17.2.1 -- Error-message(debug-mod must be tuned on) -- : Problem is in backend. In the site backend, when I click on either the Invoice or Shipping Invoice buttons the popup window is blank. This is the case in Safari and Chrome on my iMac. On my laptop the same happens in Chrome but in Edge the popups work normally. Both Safari and Chrome have had updates recently which coincides with this problem. Cheers, Jason.")* Hi, Thanks for the access. However, we tried on different browsers, on different computers, on your website and it worked each time. So I'm thinking this is something linked to your browser / browser extensions or computer / computer software. I would first recommend you to check the console of your browser. Maybe there are errors listed there which might be linked with the issue ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNzYzNy1zaGlwcGluZy1pbnZvaWNlLWFuZC1pbnZvaWNlLXBvcHVwcy1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")** - [![Precisionaeroproducts's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Topic Author - [ Offline](/forum/user/35595-precisionaeroproducts) Less More - Posts: 27 - Thank you received: 2 - - 2 years 9 months ago [\#358518](#358518) by [Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile") Replied by *[Precisionaeroproducts](/forum/user/35595-precisionaeroproducts "View Precisionaeroproducts's Profile")* on topic *[Shipping Invoice and Invoice Popups Blank](/forum/35-orders-management/907637-shipping-invoice-and-invoice-popups-blank#358518 "-- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.0.30 -- Browser(s) name and version -- : Safari 17.2.1 -- Error-message(debug-mod must be tuned on) -- : Problem is in backend. In the site backend, when I click on either the Invoice or Shipping Invoice buttons the popup window is blank. This is the case in Safari and Chrome on my iMac. On my laptop the same happens in Chrome but in Edge the popups work normally. Both Safari and Chrome have had updates recently which coincides with this problem. Cheers, Jason.")* Hi Nicolas, I have managed to fix the issue. All I did was clear the cache in Joomla. Cheers, Jason. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwNzYzNy1zaGlwcGluZy1pbnZvaWNlLWFuZC1pbnZvaWNlLXBvcHVwcy1ibGFuaz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.106 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)