[Skip to main content](#vessel-content) # Could not instantiate mail function ## - **[epware](/forum/user/28245-epware "View epware's Profile")** - [![epware's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28245-epware "View epware's Profile") Topic Author - [ Offline](/forum/user/28245-epware) Less More - Posts: 71 - Thank you received: 2 - - 2 years 6 months ago [\#360328](#360328) by [epware](/forum/user/28245-epware "View epware's Profile") *[Could not instantiate mail function](/forum/35-orders-management/908038-could-not-instantiate-mail-function#360328 "-- url of the page with the problem -- : www.ericspeanuts.com -- HikaShop version -- : 5.0.4 -- Joomla version -- : 4.4.3 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome Hello, When I want to change the order status and notify the customer by email, I get the message: Could not instantiate mail function. Would you know why this is? Thank you in advance, Eric Ware")* was created by *[epware](/forum/user/28245-epware "View epware's Profile")* -- url of the page with the problem -- : [ www.ericspeanuts.com](http://www.ericspeanuts.com) -- HikaShop version -- : 5.0.4 -- Joomla version -- : 4.4.3 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome Hello, When I want to change the order status and notify the customer by email, I get the message: Could not instantiate mail function. Would you know why this is? Thank you in advance, Eric Ware Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwODAzOC1jb3VsZC1ub3QtaW5zdGFudGlhdGUtbWFpbC1mdW5jdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 2 years 6 months ago [\#360330](#360330) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Could not instantiate mail function](/forum/35-orders-management/908038-could-not-instantiate-mail-function#360330 "-- url of the page with the problem -- : www.ericspeanuts.com -- HikaShop version -- : 5.0.4 -- Joomla version -- : 4.4.3 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome Hello, When I want to change the order status and notify the customer by email, I get the message: Could not instantiate mail function. Would you know why this is? Thank you in advance, Eric Ware")* Hi, This normally means that there is a problem with the configuration of the emails in the Joomla configuration. So go there, check the email settings and use the "send test email" to make sure that the email is being sent. If not, you need to check with your hosting what's going on. If this works, then check the emails settings of the HikaShop configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwODAzOC1jb3VsZC1ub3QtaW5zdGFudGlhdGUtbWFpbC1mdW5jdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.065 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)