[Skip to main content](#vessel-content) # Email field not displayed in confirmation mail ## - **[Ans van Tongeren](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile")** - [![Ans van Tongeren's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile") Topic Author - [ Offline](/forum/user/58478-ans-van-tongeren) Less More - Posts: 58 - Thank you received: 8 - - 2 years 3 months ago - 2 years 3 months ago [\#362560](#362560) by [Ans van Tongeren](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile") *[Email field not displayed in confirmation mail](/forum/35-orders-management/908483-email-field-not-displayed-in-confirmation-mail#362560 "-- url of the page with the problem -- : basisbedrijfskleding.nl -- HikaShop version -- : 5.1.0 -- Joomla version -- : 5.1.2 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Chrome 127.0.6533.89 Hi, I'm sorry to bother you with this, but I just can't find the answer myself. Issue: client is placing an order, the confirmation mail is being send, but there's no registered e-mail in the confirmation mail, only the name and address. Can you please give me a hint where to find the right setting? If needed, I can provide you with screenshots, please let me know. Thanks in advance, your help is much appreciated! Regards, Ans")* was created by *[Ans van Tongeren](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile")* -- url of the page with the problem -- : [ basisbedrijfskleding.nl](https://basisbedrijfskleding.nl) -- HikaShop version -- : 5.1.0 -- Joomla version -- : 5.1.2 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Chrome 127.0.6533.89 Hi, I'm sorry to bother you with this, but I just can't find the answer myself. Issue: client is placing an order, the confirmation mail is being send, but there's no registered e-mail in the confirmation mail, only the name and address. Can you please give me a hint where to find the right setting? If needed, I can provide you with screenshots, please let me know. Thanks in advance, your help is much appreciated! Regards, Ans Last edit: 2 years 3 months ago by [Ans van Tongeren](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwODQ4My1lbWFpbC1maWVsZC1ub3QtZGlzcGxheWVkLWluLWNvbmZpcm1hdGlvbi1tYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14290 - - 2 years 3 months ago [\#362564](#362564) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email field not displayed in confirmation mail](/forum/35-orders-management/908483-email-field-not-displayed-in-confirmation-mail#362564 "-- url of the page with the problem -- : basisbedrijfskleding.nl -- HikaShop version -- : 5.1.0 -- Joomla version -- : 5.1.2 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Chrome 127.0.6533.89 Hi, I'm sorry to bother you with this, but I just can't find the answer myself. Issue: client is placing an order, the confirmation mail is being send, but there's no registered e-mail in the confirmation mail, only the name and address. Can you please give me a hint where to find the right setting? If needed, I can provide you with screenshots, please let me know. Thanks in advance, your help is much appreciated! Regards, Ans")* Hi, In the email sent to the shop owner, the reply-to contains the email address of the customer. So you should already be able to see it when trying to reply to the email. If you want to make it more obvious, you can edit the email in the System>Emails menu and add the corresponding tag to the email's HTML version. You have a "list of tags" button to get the list of all the possible tags. The following user(s) said Thank You: [Ans van Tongeren](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkwODQ4My1lbWFpbC1maWVsZC1ub3QtZGlzcGxheWVkLWluLWNvbmZpcm1hdGlvbi1tYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ans van Tongeren](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile")** - [![Ans van Tongeren's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile") Topic Author - [ Offline](/forum/user/58478-ans-van-tongeren) Less More - Posts: 58 - Thank you received: 8 - - 2 years 2 months ago [\#362632](#362632) by [Ans van Tongeren](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile") Replied by *[Ans van Tongeren](/forum/user/58478-ans-van-tongeren "View Ans van Tongeren's Profile")* on topic *[Email field not displayed in confirmation mail](/forum/35-orders-management/908483-email-field-not-displayed-in-confirmation-mail#362632 "-- url of the page with the problem -- : basisbedrijfskleding.nl -- HikaShop version -- : 5.1.0 -- Joomla version -- : 5.1.2 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Chrome 127.0.6533.89 Hi, I'm sorry to bother you with this, but I just can't find the answer myself. Issue: client is placing an order, the confirmation mail is being send, but there's no registered e-mail in the confirmation mail, only the name and address. Can you please give me a hint where to find the right setting? If needed, I can provide you with screenshots, please let me know. Thanks in advance, your help is much appreciated! Regards, Ans")* > nicolas wrote: If you want to make it more obvious, you can edit the email in the System>Emails menu and add the corresponding tag to the email's HTML version. You have a "list of tags" button to get the list of all the possible tags. Hi Nicolas, Thank you very much for passing the solution. I've edited the files with the right tag, now it's exactly how my client wants it to be. Have a nice day! 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