[Skip to main content](#vessel-content) # Hikashop - Transactional Emails: Order Status Change Notification ## - **[nmacri](/forum/user/82748-nmacri "View nmacri's Profile")** - [![nmacri's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82748-nmacri "View nmacri's Profile") Topic Author - [ Offline](/forum/user/82748-nmacri) Less More - Posts: 73 - Thank you received: 1 - - 6 months 6 days ago [\#371728](#371728) by [nmacri](/forum/user/82748-nmacri "View nmacri's Profile") *[Hikashop - Transactional Emails: Order Status Change Notification](/forum/35-orders-management/910487-hikashop-transactional-emails-order-status-change-notification#371728 "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview: Order status notification Order notification I understand they are sent after an order changes status, from created order to confirmed order, for example. To test this, from the seller panel (frontend), I accessed a received order and changed its status. I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not. Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale? Thanks!")* was created by *[nmacri](/forum/user/82748-nmacri "View nmacri's Profile")* -- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview: Order status notification Order notification I understand they are sent after an order changes status, from created order to confirmed order, for example. To test this, from the seller panel (frontend), I accessed a received order and changed its status. I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not. Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale? Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkxMDQ4Ny1oaWthc2hvcC10cmFuc2FjdGlvbmFsLWVtYWlscy1vcmRlci1zdGF0dXMtY2hhbmdlLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 6 months 5 days ago [\#371734](#371734) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop - Transactional Emails: Order Status Change Notification](/forum/35-orders-management/910487-hikashop-transactional-emails-order-status-change-notification#371734 "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview: Order status notification Order notification I understand they are sent after an order changes status, from created order to confirmed order, for example. To test this, from the seller panel (frontend), I accessed a received order and changed its status. I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not. Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale? Thanks!")* Hi, The order status notification is sent to the buyer when the order status is changed. The order notification email is sent to the buyer when you click on the "email" button in the backend when editing an order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkxMDQ4Ny1oaWthc2hvcC10cmFuc2FjdGlvbmFsLWVtYWlscy1vcmRlci1zdGF0dXMtY2hhbmdlLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nmacri](/forum/user/82748-nmacri "View nmacri's Profile")** - [![nmacri's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82748-nmacri "View nmacri's Profile") Topic Author - [ Offline](/forum/user/82748-nmacri) Less More - Posts: 73 - Thank you received: 1 - - 6 months 5 days ago [\#371743](#371743) by [nmacri](/forum/user/82748-nmacri "View nmacri's Profile") Replied by *[nmacri](/forum/user/82748-nmacri "View nmacri's Profile")* on topic *[Hikashop - Transactional Emails: Order Status Change Notification](/forum/35-orders-management/910487-hikashop-transactional-emails-order-status-change-notification#371743 "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview: Order status notification Order notification I understand they are sent after an order changes status, from created order to confirmed order, for example. To test this, from the seller panel (frontend), I accessed a received order and changed its status. I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not. Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale? Thanks!")* Hello Perfect, now I understand the difference between the two emails. So, You say, "The order status notification is sent to the buyer when the order status is changed," but in the test, I see that this isn't happening. In the test, the seller changed the status from their list of received orders (frontend), and the seller receives the status change notification email in their own email account, when you explained that the buyer should receive it. How can I check this to correct it? Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkxMDQ4Ny1oaWthc2hvcC10cmFuc2FjdGlvbmFsLWVtYWlscy1vcmRlci1zdGF0dXMtY2hhbmdlLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 6 months 3 days ago [\#371751](#371751) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop - Transactional Emails: Order Status Change Notification](/forum/35-orders-management/910487-hikashop-transactional-emails-order-status-change-notification#371751 "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview: Order status notification Order notification I understand they are sent after an order changes status, from created order to confirmed order, for example. To test this, from the seller panel (frontend), I accessed a received order and changed its status. I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not. Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale? Thanks!")* Hi, You're missing something. The "order status notification" email is sent to the customer, not the seller and that can't be otherwise unless you've developed a custom plugin or an email override specifically to do that. You can go in the menu Customers>Emails history. There, you'll see all the emails sent by HikaShop / HikaMarket as well as the ones generated with the preview when available. You'll be able to check what is sent to who. And if you see emails there, that are not generated by the preview, but that you don't receive, it's probably because the sending is blocked for one reason or another. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkxMDQ4Ny1oaWthc2hvcC10cmFuc2FjdGlvbmFsLWVtYWlscy1vcmRlci1zdGF0dXMtY2hhbmdlLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nmacri](/forum/user/82748-nmacri "View nmacri's Profile")** - [![nmacri's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82748-nmacri "View nmacri's Profile") Topic Author - [ Offline](/forum/user/82748-nmacri) Less More - Posts: 73 - Thank you received: 1 - - 6 months 3 days ago [\#371758](#371758) by [nmacri](/forum/user/82748-nmacri "View nmacri's Profile") Replied by *[nmacri](/forum/user/82748-nmacri "View nmacri's Profile")* on topic *[Hikashop - Transactional Emails: Order Status Change Notification](/forum/35-orders-management/910487-hikashop-transactional-emails-order-status-change-notification#371758 "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview: Order status notification Order notification I understand they are sent after an order changes status, from created order to confirmed order, for example. To test this, from the seller panel (frontend), I accessed a received order and changed its status. I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not. Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale? Thanks!")* Hello I understand what you're saying. To verify, I repeated the entire process with new data. Register a new seller Add one new product Register a new user Using this user, purchase the newly listed product belonging to the newly created seller From the seller's panel (frontend), in the order list, change the order status from the initial "created" to "confirmed". Result: The email confirming the status change is only sent to the seller. As evidence, I'm sending you a screenshot of the Hikashop email history. You can see the following: Line 7 - email sent to the ecommerce admin that a user has registered Email 6 - email sent to the ecommerce admin that a seller has registered (with the user from the previous email) Email 5 - email sent to the seller notifying them that their new store is open Email 4 - email sent to the seller notifying them that a new order has been created with their products Email 3 - email sent to the user that the order has been successfully created Email 2 - email sent to the ecommerce administrator notifying them that a new order has been created Email 1 - email sent to the seller notifying them that the order status has changed Now that you can see that the status change email is indeed going to the seller and not the buyer, could you please help me find the reason and fix it? Thank you very much! - [ ![Captura de pantalla 2026-05-01 111454.png](/forum/attachment/63135) ](/forum/attachment/63135 "...-01 111454.png") [ ](/forum/attachment/63135?download=1 "...-01 111454.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkxMDQ4Ny1oaWthc2hvcC10cmFuc2FjdGlvbmFsLWVtYWlscy1vcmRlci1zdGF0dXMtY2hhbmdlLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 6 months 2 days ago [\#371760](#371760) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop - Transactional Emails: Order Status Change Notification](/forum/35-orders-management/910487-hikashop-transactional-emails-order-status-change-notification#371760 "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview: Order status notification Order notification I understand they are sent after an order changes status, from created order to confirmed order, for example. To test this, from the seller panel (frontend), I accessed a received order and changed its status. I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not. Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale? Thanks!")* Hi, The "market.order_status_notification" is not the "order_status_notification" email. The "order_status_notification" is the email sent to the customer by HikaShop when the status of an order is changed. That's what I was talking about. The "market.order_status_notification" is another email. In your example, note the order number being different. The main order is what the customer sees. The sub-order is what each vendor sees. The vendor only sees the content of the main order corresponding to his products as a sub-order, different from the main order. When he changes the status of a sub-order, it doesn't necessarily changes the status of the main order. For this to happen, other sub orders from other vendors in the same order also need to get their status to be changed. Note also that you have a setting "Notify customer when subsale update main order status" in the HikaShop configuration. If that setting is not turned on, it is normal the customer is not being notified in your example. So that's the first thing I would recommend checking. The following user(s) said Thank You: [nmacri](/forum/user/82748-nmacri "View nmacri's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkxMDQ4Ny1oaWthc2hvcC10cmFuc2FjdGlvbmFsLWVtYWlscy1vcmRlci1zdGF0dXMtY2hhbmdlLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nmacri](/forum/user/82748-nmacri "View nmacri's Profile")** - [![nmacri's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82748-nmacri "View nmacri's Profile") Topic Author - [ Offline](/forum/user/82748-nmacri) Less More - Posts: 73 - Thank you received: 1 - - 6 months 2 days ago [\#371761](#371761) by [nmacri](/forum/user/82748-nmacri "View nmacri's Profile") Replied by *[nmacri](/forum/user/82748-nmacri "View nmacri's Profile")* on topic *[Hikashop - Transactional Emails: Order Status Change Notification](/forum/35-orders-management/910487-hikashop-transactional-emails-order-status-change-notification#371761 "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview: Order status notification Order notification I understand they are sent after an order changes status, from created order to confirmed order, for example. To test this, from the seller panel (frontend), I accessed a received order and changed its status. I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not. Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale? Thanks!")* Hello Well, I'm glad my explanation was helpful. As I mentioned before, the more I progress with the configurations and validations, the more I'm learning about Hikashop/Hikamarket. Indeed, I changed the setting you indicated, and now the email reaches both the seller and the buyer. Now I understand the functionality, the order/sub-order thing, and that it relates to a cart containing products from different sellers, although in our case it doesn't apply because we've configured a cart to only contain products from one seller. Thank you for your patience in explaining it to me; the issue is resolved. Thank you very much! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkxMDQ4Ny1oaWthc2hvcC10cmFuc2FjdGlvbmFsLWVtYWlscy1vcmRlci1zdGF0dXMtY2hhbmdlLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[tkult120](/forum/user/78462-tkult120 "View tkult120's Profile")** - [![tkult120's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/78462-tkult120 "View tkult120's Profile") - [ Offline](/forum/user/78462-tkult120) Less More - Posts: 36 - Thank you received: 3 - - 3 months 1 week ago [\#372857](#372857) by [tkult120](/forum/user/78462-tkult120 "View tkult120's Profile") Replied by *[tkult120](/forum/user/78462-tkult120 "View tkult120's Profile")* on topic *[Hikashop - Transactional Emails: Order Status Change Notification](/forum/35-orders-management/910487-hikashop-transactional-emails-order-status-change-notification#372857 "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview: Order status notification Order notification I understand they are sent after an order changes status, from created order to confirmed order, for example. To test this, from the seller panel (frontend), I accessed a received order and changed its status. I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not. Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale? Thanks!")* Hi there, as my question might touch this thread I am continuing here: Is it possible to have emails to the customer sent AUTOMATICALLY ? Or do I need to confirm that orderstatus-email is send for each order individually? I did test with payment by "Bank Transfer". Only by changing order-status manually to "Shipped" (executing sending an invoice) I could manually execute an email to the customer. Can you confirm that by payment with PAYPAL a confirmation email is sent automatically (because "feedback" of PAYPAL confirms payment)? Thanks for info. Rolf Rolf Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzkxMDQ4Ny1oaWthc2hvcC10cmFuc2FjdGlvbmFsLWVtYWlscy1vcmRlci1zdGF0dXMtY2hhbmdlLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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