[Skip to main content](#vessel-content) # The monthly sales by cancelation not good ## - **[gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile")** - [![gerardtb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12575-gerardtb "View gerardtb's Profile") Topic Author - [ Offline](/forum/user/12575-gerardtb) Less More - Posts: 106 - Thank you received: 3 - - - - [](http://www.monpetitkleding.nl) - 12 years 8 months ago [\#146523](#146523) by [gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile") *[The monthly sales by cancelation not good](/forum/36-reports-statistics/866328-the-monthly-sales-by-cancelation-not-good#146523 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I noticed that the amount in Sales per month is not good displayed when there is a cancelation. The same amount is still displayed after a cancelation? I hope you can help me. Best regards, Gerard")* was created by *[gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile")* -- url of the page with the problem -- : [ mywebsite.com/mypage](http://mywebsite.com/mypage) -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I noticed that the amount in Sales per month is not good displayed when there is a cancelation. The same amount is still displayed after a cancelation? I hope you can help me. Best regards, Gerard Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84NjYzMjgtdGhlLW1vbnRobHktc2FsZXMtYnktY2FuY2VsYXRpb24tbm90LWdvb2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 12 years 8 months ago [\#146582](#146582) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[The monthly sales by cancelation not good](/forum/36-reports-statistics/866328-the-monthly-sales-by-cancelation-not-good#146582 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I noticed that the amount in Sales per month is not good displayed when there is a cancelation. The same amount is still displayed after a cancelation? I hope you can help me. Best regards, Gerard")* Hi, How did you configure your report ? Could you do a screenshot of its options ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84NjYzMjgtdGhlLW1vbnRobHktc2FsZXMtYnktY2FuY2VsYXRpb24tbm90LWdvb2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile")** - [![gerardtb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12575-gerardtb "View gerardtb's Profile") Topic Author - [ Offline](/forum/user/12575-gerardtb) Less More - Posts: 106 - Thank you received: 3 - - - - [](http://www.monpetitkleding.nl) - 12 years 8 months ago [\#146731](#146731) by [gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile") Replied by *[gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile")* on topic *[The monthly sales by cancelation not good](/forum/36-reports-statistics/866328-the-monthly-sales-by-cancelation-not-good#146731 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I noticed that the amount in Sales per month is not good displayed when there is a cancelation. The same amount is still displayed after a cancelation? I hope you can help me. Best regards, Gerard")* Hi, I think I see the problem ![:)](/media/kunena/emoticons/3.png ":)") Filter => "order status" => "alle statussen". I think it must be only "bevestigd" Is it also possible to do: "alle statussen" - "geannuleerd" - "teruggezonden" This way there is a direct overview of the payment (I think ![B)](/media/kunena/emoticons/9.png "B)") Thanks for your time, Best regards, Gerard - [ ![h010b48b.jpg](/forum/attachment/15758) ](/forum/attachment/15758 "h010b48b.jpg") [ ](/forum/attachment/15758?download=1 "h010b48b.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84NjYzMjgtdGhlLW1vbnRobHktc2FsZXMtYnktY2FuY2VsYXRpb24tbm90LWdvb2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile")** - [![gerardtb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12575-gerardtb "View gerardtb's Profile") Topic Author - [ Offline](/forum/user/12575-gerardtb) Less More - Posts: 106 - Thank you received: 3 - - - - [](http://www.monpetitkleding.nl) - 12 years 8 months ago [\#146733](#146733) by [gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile") Replied by *[gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile")* on topic *[The monthly sales by cancelation not good](/forum/36-reports-statistics/866328-the-monthly-sales-by-cancelation-not-good#146733 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I noticed that the amount in Sales per month is not good displayed when there is a cancelation. The same amount is still displayed after a cancelation? I hope you can help me. Best regards, Gerard")* I solved it! I make a selection in the filter. Thanks, Gerard Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84NjYzMjgtdGhlLW1vbnRobHktc2FsZXMtYnktY2FuY2VsYXRpb24tbm90LWdvb2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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