[Skip to main content](#vessel-content) # Error on confirmation email ## - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 12 years 5 months ago [\#158407](#158407) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") *[Error on confirmation email](/forum/36-reports-statistics/868685-error-on-confirmation-email#158407 "-- url of the page with the problem -- : www.claireabellascloset.co.uk/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : -- Error-message(debug-mod must be tuned on) -- : claireabellascloset.co.uk [Mon Jun 02 10:47:10 2014] [error] [client 173.0.81.1:52046] AH01215: PHP Notice: Undefined index: 73 in /home/sites/claireabellascloset.co.uk/public_html/media/com_hikashop/mail/order_status_notification.preload.php on line 113 Hello, After purchasing a product and the customer receives a confirmation email of there order. There is an error message which appears on the email and sometimes on the web page. Here is the link. claireabellascloset.co.uk [Mon Jun 02 10:47:10 2014] [error] [client 173.0.81.1:52046] AH01215: PHP Notice: Undefined index: 73 in /home/sites/claireabellascloset.co.uk/public_html/media/com_hikashop/mail/order_status_notification.preload.php on line 113 What is causing this error to appear. Thanks")* was created by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* -- url of the page with the problem -- : [ www.claireabellascloset.co.uk/](http://www.claireabellascloset.co.uk/) -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : -- Error-message(debug-mod must be tuned on) -- : claireabellascloset.co.uk [Mon Jun 02 10:47:10 2014] [error] [client 173.0.81.1:52046] AH01215: PHP Notice: Undefined index: 73 in /home/sites/claireabellascloset.co.uk/public_html/media/com_hikashop/mail/order_status_notification.preload.php on line 113 Hello, After purchasing a product and the customer receives a confirmation email of there order. There is an error message which appears on the email and sometimes on the web page. Here is the link. **claireabellascloset.co.uk \[Mon Jun 02 10:47:10 2014\] \[error\] \[client 173.0.81.1:52046\] AH01215: PHP Notice: Undefined index: 73 in /home/sites/claireabellascloset.co.uk/public\_html/media/com\_hikashop/mail/order\_status\_notification.preload.php on line 113** What is causing this error to appear. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84Njg2ODUtZXJyb3Itb24tY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 5 months ago [\#158413](#158413) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Error on confirmation email](/forum/36-reports-statistics/868685-error-on-confirmation-email#158413 "-- url of the page with the problem -- : www.claireabellascloset.co.uk/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : -- Error-message(debug-mod must be tuned on) -- : claireabellascloset.co.uk [Mon Jun 02 10:47:10 2014] [error] [client 173.0.81.1:52046] AH01215: PHP Notice: Undefined index: 73 in /home/sites/claireabellascloset.co.uk/public_html/media/com_hikashop/mail/order_status_notification.preload.php on line 113 Hello, After purchasing a product and the customer receives a confirmation email of there order. There is an error message which appears on the email and sometimes on the web page. Here is the link. claireabellascloset.co.uk [Mon Jun 02 10:47:10 2014] [error] [client 173.0.81.1:52046] AH01215: PHP Notice: Undefined index: 73 in /home/sites/claireabellascloset.co.uk/public_html/media/com_hikashop/mail/order_status_notification.preload.php on line 113 What is causing this error to appear. Thanks")* Hi, Do you have edited the order status notification email content ? (in the preload part) If it is, thanks to remove your modifications, else thanks to give us the corresponding line of the error. You can edit the email via the menu System > Email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84Njg2ODUtZXJyb3Itb24tY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 12 years 5 months ago [\#158730](#158730) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Replied by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* on topic *[Error on confirmation email](/forum/36-reports-statistics/868685-error-on-confirmation-email#158730 "-- url of the page with the problem -- : www.claireabellascloset.co.uk/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : -- Error-message(debug-mod must be tuned on) -- : claireabellascloset.co.uk [Mon Jun 02 10:47:10 2014] [error] [client 173.0.81.1:52046] AH01215: PHP Notice: Undefined index: 73 in /home/sites/claireabellascloset.co.uk/public_html/media/com_hikashop/mail/order_status_notification.preload.php on line 113 Hello, After purchasing a product and the customer receives a confirmation email of there order. There is an error message which appears on the email and sometimes on the web page. Here is the link. claireabellascloset.co.uk [Mon Jun 02 10:47:10 2014] [error] [client 173.0.81.1:52046] AH01215: PHP Notice: Undefined index: 73 in /home/sites/claireabellascloset.co.uk/public_html/media/com_hikashop/mail/order_status_notification.preload.php on line 113 What is causing this error to appear. Thanks")* I haven't put anything for the email notification. Is that the problem? I have put a email address is now, ill see if it works Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84Njg2ODUtZXJyb3Itb24tY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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