[Skip to main content](#vessel-content) # Google Analytics Plugin does not work ## - **[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")** - [![StudioPrzyLesie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Topic Author - [ Offline](/forum/user/31654-studioprzylesie) Less More - Posts: 196 - Thank you received: 15 - - 11 years 8 months ago [\#190870](#190870) by [StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") *[Google Analytics Plugin does not work](/forum/36-reports-statistics/875013-google-analytics-plugin-does-not-work#190870 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : Chrome I do not quite understand how this plugin works :( I have configured the settings on the universal code plugin. The panel included google analytics ecommerce. I make a purchase, general statistics work, but e-commerce is empty. I tried different variants of delivery and payment options. It does not work. Changes and errors that are described in the forum relate to older versions of Hika (this is a new revised). What is wrong or what am I doing wrong?")* was created by *[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : Chrome I do not quite understand how this plugin works ![:(](/media/kunena/emoticons/22.png ":(") I have configured the settings on the universal code plugin. The panel included google analytics ecommerce. I make a purchase, general statistics work, but e-commerce is empty. I tried different variants of delivery and payment options. It does not work. Changes and errors that are described in the forum relate to older versions of Hika (this is a new revised). What is wrong or what am I doing wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84NzUwMTMtZ29vZ2xlLWFuYWx5dGljcy1wbHVnaW4tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 8 months ago [\#190885](#190885) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Google Analytics Plugin does not work](/forum/36-reports-statistics/875013-google-analytics-plugin-does-not-work#190885 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : Chrome I do not quite understand how this plugin works :( I have configured the settings on the universal code plugin. The panel included google analytics ecommerce. I make a purchase, general statistics work, but e-commerce is empty. I tried different variants of delivery and payment options. It does not work. Changes and errors that are described in the forum relate to older versions of Hika (this is a new revised). What is wrong or what am I doing wrong?")* Hi, Do you have confirmed the orders ? Or they stay at a created status ? Please check if there is any data returned in the Payment log file in HikaShop > Configuration > Main > Files. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84NzUwMTMtZ29vZ2xlLWFuYWx5dGljcy1wbHVnaW4tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")** - [![StudioPrzyLesie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Topic Author - [ Offline](/forum/user/31654-studioprzylesie) Less More - Posts: 196 - Thank you received: 15 - - 11 years 8 months ago [\#190987](#190987) by [StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Replied by *[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")* on topic *[Google Analytics Plugin does not work](/forum/36-reports-statistics/875013-google-analytics-plugin-does-not-work#190987 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : Chrome I do not quite understand how this plugin works :( I have configured the settings on the universal code plugin. The panel included google analytics ecommerce. I make a purchase, general statistics work, but e-commerce is empty. I tried different variants of delivery and payment options. It does not work. Changes and errors that are described in the forum relate to older versions of Hika (this is a new revised). What is wrong or what am I doing wrong?")* Hello Xavier, Thank you for your feedback. Described the problem resulted from a misunderstanding of the functioning of the plugin. On the occasion of problems with another plugin (plugin PDF) configurations checked again and found out that the problem lay in the configuration status of confirmation. I changed the setup and everything started working properly - PDF plugin and Google Analytics plugin. I think it is more accurately describe the functioning of the Google Analytics plugin here ([ www.hikashop.com/support/documentation/9...oogle-analytics.html](http://www.hikashop.com/support/documentation/98-integration-with-google-analytics.html)). There is no information that the data is collected at the time of confirmation of your order status. In addition, it is worth to describe the configuration of an essential element of google analytic - including the e-commerce google panel. By the way, I would like to congratulate a very cool product that is Hikashop - keep it up! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84NzUwMTMtZ29vZ2xlLWFuYWx5dGljcy1wbHVnaW4tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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