[Skip to main content](#vessel-content) # Item description in PayPal ## - **[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")** - [![mypetfly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39734-mypetfly "View mypetfly's Profile") Topic Author - [ Offline](/forum/user/39734-mypetfly) Less More - Posts: 73 - Thank you received: 2 - - 10 years 6 months ago [\#237756](#237756) by [mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile") Replied by *[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#237756 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* Hello, after installing new plugin I am getting blank white screen when trying go to checkout. Replaced files \plugins\hikashoppayment\paypalexpress\ by files from backup and this restored functionality. Still waiting for fix. I tried to switch on showing php errors in Joomla global configuration - but this didn't show anything - just blank screen Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 6 months ago [\#237789](#237789) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#237789 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* Hello, Right now, I don't understand why you have this white screen results... Best way for us to progress will be to send us backend access, and so we will be able to process some tests and understand what's wrong. Can you use our "Contact us" form to send them? Don't forget to add a link to this topic. Awaiting news from you. Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")** - [![mypetfly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39734-mypetfly "View mypetfly's Profile") Topic Author - [ Offline](/forum/user/39734-mypetfly) Less More - Posts: 73 - Thank you received: 2 - - 10 years 6 months ago [\#237928](#237928) by [mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile") Replied by *[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#237928 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* sent access Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 6 months ago - 10 years 6 months ago [\#238067](#238067) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#238067 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* Hello, I process some tests, I'm unable to see where the trouble come from but I noticed some **interesting** points. - I'm unable to have the **same issue** on my localhost website test. - The white screen appear when a product is add to your module cart, when this module is **unpublished** no white screen. - I install the **previous** version of paypal express (a version very used by lots of our customers) and have the same results. - I'm unable to have a error message displaying that **concern** HikaShop or Paypal Express plugin. Conclusions : Something **interact** with paypal express plugin (my versions or previous regardless), a plugin, a custom code ? I don't know! To discover it, I need your **Ftp acces** to go more far in my tests. Use our "**Contact Us**" form and put in your message a link to **this** topic. Awaiting news from you. Regards, Last edit: 10 years 6 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")** - [![mypetfly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39734-mypetfly "View mypetfly's Profile") Topic Author - [ Offline](/forum/user/39734-mypetfly) Less More - Posts: 73 - Thank you received: 2 - - 10 years 6 months ago [\#238115](#238115) by [mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile") Replied by *[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#238115 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* Restored old version from backup and sent ftp access. Also attached version of paypal express plugin that os working - this is default version taken from hikashop 2.6.0 installation *This attachment is hidden for guests. Please log in or register to see it.* . Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")** - [![mypetfly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39734-mypetfly "View mypetfly's Profile") Topic Author - [ Offline](/forum/user/39734-mypetfly) Less More - Posts: 73 - Thank you received: 2 - - 10 years 6 months ago [\#238179](#238179) by [mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile") Replied by *[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#238179 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* I've created test copy of website, please use it when testing. (url is sent by contact us form) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 6 months ago - 10 years 6 months ago [\#238250](#238250) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#238250 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* hello, Unfortunately, for a reason or another I can't access to your test website... Can you check this please ? [ ![FileZilla.png](/forum/attachment/31028) ](/forum/attachment/31028 "FileZilla.png") Regards, - [ ![FileZilla.png](/forum/attachment/31028) ](/forum/attachment/31028 "FileZilla.png") [ ](/forum/attachment/31028?download=1 "FileZilla.png") Last edit: 10 years 6 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")** - [![mypetfly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39734-mypetfly "View mypetfly's Profile") Topic Author - [ Offline](/forum/user/39734-mypetfly) Less More - Posts: 73 - Thank you received: 2 - - 10 years 6 months ago [\#238276](#238276) by [mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile") Replied by *[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#238276 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* Sorry, set wrong root path for this ftp account, try again with the same credentials Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 6 months ago [\#238388](#238388) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#238388 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* Hello, I work on it, right now. I will keep in touch when I get the issue root. Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 6 months ago - 10 years 6 months ago [\#238562](#238562) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#238562 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* Hello, I get the roots of the issue, and modify paypal express code, you will find it in attachement. With this version, I succeed to reach paypal express payment gateway, hope this will fit your needs. Note that thanks to you return we updates the HikaShop paypal express plugin, thanks for your support! Regards. Last edit: 10 years 6 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). The following user(s) said Thank You: [mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")** - [![mypetfly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39734-mypetfly "View mypetfly's Profile") Topic Author - [ Offline](/forum/user/39734-mypetfly) Less More - Posts: 73 - Thank you received: 2 - - 10 years 6 months ago [\#238611](#238611) by [mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile") Replied by *[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#238611 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* Installed this plugin on the website and seems it works. I will keep in touch with you and inform if the problem with receipt is fixed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")** - [![mypetfly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39734-mypetfly "View mypetfly's Profile") Topic Author - [ Offline](/forum/user/39734-mypetfly) Less More - Posts: 73 - Thank you received: 2 - - 10 years 6 months ago [\#238821](#238821) by [mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile") Replied by *[mypetfly](/forum/user/39734-mypetfly "View mypetfly's Profile")* on topic *[Item description in PayPal](/forum/36-reports-statistics/882805-item-description-in-paypal?start=20#238821 "-- url of the page with the problem -- : travelsat.com.au -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 41.0.2 -- Error-message(debug-mod must be tuned on) -- : no message Hello, For some reason, on most transactions, the item description is missing from the PayPal receipt. The only order where is has actually displayed the product name in the description section is order number 50. In every other order there has been no information in the description section where the product name should be displayed. I have attached a copy of the receipt for order 50 and 1 another order where description is missing.")* The problem with receipts is solved, thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODI4MDUtaXRlbS1kZXNjcmlwdGlvbi1pbi1wYXlwYWw/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.093 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)