[Skip to main content](#vessel-content) # Problem with the .pdd invoice ## - **[rober1903](/forum/user/37591-rober1903 "View rober1903's Profile")** - [![rober1903's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37591-rober1903 "View rober1903's Profile") Topic Author - [ Offline](/forum/user/37591-rober1903) Less More - Posts: 75 - Thank you received: 0 - - 10 years 7 months ago [\#233416](#233416) by [rober1903](/forum/user/37591-rober1903 "View rober1903's Profile") *[Problem with the .pdd invoice](/forum/36-reports-statistics/883110-problem-with-the-pdd-invoice#233416 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 Hello everyone. I installed the plugin .pdf invoices and when I order , the invoice is attached. That 's what I'm doing wrong? Thank you very much")* was created by *[rober1903](/forum/user/37591-rober1903 "View rober1903's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 Hello everyone. I installed the plugin .pdf invoices and when I order , the invoice is attached. That 's what I'm doing wrong? Thank you very much [ ![factura1.png](/forum/attachment/30127) ](/forum/attachment/30127 "factura1.png") [ ![factura2.png](/forum/attachment/30128) ](/forum/attachment/30128 "factura2.png") - [ ![factura1.png](/forum/attachment/30127) ](/forum/attachment/30127 "factura1.png") [ ](/forum/attachment/30127?download=1 "factura1.png") - [ ![factura2.png](/forum/attachment/30128) ](/forum/attachment/30128 "factura2.png") [ ](/forum/attachment/30128?download=1 "factura2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODMxMTAtcHJvYmxlbS13aXRoLXRoZS1wZGQtaW52b2ljZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 10 years 7 months ago [\#233417](#233417) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with the .pdd invoice](/forum/36-reports-statistics/883110-problem-with-the-pdd-invoice#233417 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 Hello everyone. I installed the plugin .pdf invoices and when I order , the invoice is attached. That 's what I'm doing wrong? Thank you very much")* Hi, You said: > I installed the plugin .pdf invoices and when I order , the invoice is attached. I suppose that you meant: > I installed the plugin .pdf invoices and when I order , the invoice is NOT attached. right ? In that case, I suppose that the problem is that you entered something in the "statuses for email attachment" setting of the plugin. What you entered is wrong. The confirmed status doesn't have an uppercase letter in the database. Only in the English translation. So you should actually write it without the uppercase or it won't match. Also, you can actually leave that field empty and the system will automatically use the statuses configured in the HikaShop configuration. The following user(s) said Thank You: [rober1903](/forum/user/37591-rober1903 "View rober1903's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODMxMTAtcHJvYmxlbS13aXRoLXRoZS1wZGQtaW52b2ljZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rober1903](/forum/user/37591-rober1903 "View rober1903's Profile")** - [![rober1903's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37591-rober1903 "View rober1903's Profile") Topic Author - [ Offline](/forum/user/37591-rober1903) Less More - Posts: 75 - Thank you received: 0 - - 10 years 7 months ago - 10 years 7 months ago [\#233461](#233461) by [rober1903](/forum/user/37591-rober1903 "View rober1903's Profile") Replied by *[rober1903](/forum/user/37591-rober1903 "View rober1903's Profile")* on topic *[Problem with the .pdd invoice](/forum/36-reports-statistics/883110-problem-with-the-pdd-invoice#233461 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 Hello everyone. I installed the plugin .pdf invoices and when I order , the invoice is attached. That 's what I'm doing wrong? Thank you very much")* Yes, I installed the plugin .pdf invoices and when I order , the invoice is NOT attached. I tried to uninstall the pluggin and have installed later. I left the fields as default ones. And yet I have the invoice in .pdf. Last edit: 10 years 7 months ago by [rober1903](/forum/user/37591-rober1903 "View rober1903's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODMxMTAtcHJvYmxlbS13aXRoLXRoZS1wZGQtaW52b2ljZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rober1903](/forum/user/37591-rober1903 "View rober1903's Profile")** - [![rober1903's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37591-rober1903 "View rober1903's Profile") Topic Author - [ Offline](/forum/user/37591-rober1903) Less More - Posts: 75 - Thank you received: 0 - - 10 years 7 months ago [\#233462](#233462) by [rober1903](/forum/user/37591-rober1903 "View rober1903's Profile") Replied by *[rober1903](/forum/user/37591-rober1903 "View rober1903's Profile")* on topic *[Problem with the .pdd invoice](/forum/36-reports-statistics/883110-problem-with-the-pdd-invoice#233462 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 Hello everyone. I installed the plugin .pdf invoices and when I order , the invoice is attached. That 's what I'm doing wrong? Thank you very much")* I reinstalled the plugin and have changed the configuration of the states and it works. Thank you so much for everything. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODMxMTAtcHJvYmxlbS13aXRoLXRoZS1wZGQtaW52b2ljZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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