[Skip to main content](#vessel-content) # Google Analyics e-commerce tracking does not work ## - **[appletree](/forum/user/35813-appletree "View appletree's Profile")** - [![appletree's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35813-appletree "View appletree's Profile") Topic Author - [ Offline](/forum/user/35813-appletree) Less More - Posts: 41 - Thank you received: 1 - - 10 years 7 months ago [\#233959](#233959) by [appletree](/forum/user/35813-appletree "View appletree's Profile") *[Google Analyics e-commerce tracking does not work](/forum/36-reports-statistics/883262-google-analyics-e-commerce-tracking-does-not-work#233959 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : No error I am using Hikashop but without a pay button. Customers can order products and the webshop-owner can set an order to 'confirmed' At that time I want GA tracking this orer. But it does not do. The Hikashop GA plugin is activated and also is a javascript with GA-code placed in the template. What to do to get tracking of confirmed orders?")* was created by *[appletree](/forum/user/35813-appletree "View appletree's Profile")* -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : No error I am using Hikashop but without a pay button. Customers can order products and the webshop-owner can set an order to 'confirmed' At that time I want GA tracking this orer. But it does not do. The Hikashop GA plugin is activated and also is a javascript with GA-code placed in the template. What to do to get tracking of confirmed orders? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODMyNjItZ29vZ2xlLWFuYWx5aWNzLWUtY29tbWVyY2UtdHJhY2tpbmctZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 10 years 6 months ago [\#233960](#233960) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Google Analyics e-commerce tracking does not work](/forum/36-reports-statistics/883262-google-analyics-e-commerce-tracking-does-not-work#233960 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : No error I am using Hikashop but without a pay button. Customers can order products and the webshop-owner can set an order to 'confirmed' At that time I want GA tracking this orer. But it does not do. The Hikashop GA plugin is activated and also is a javascript with GA-code placed in the template. What to do to get tracking of confirmed orders?")* Hi, Could you provide a screenshot of the settings of your GA plugin (you can blur the credential data) ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODMyNjItZ29vZ2xlLWFuYWx5aWNzLWUtY29tbWVyY2UtdHJhY2tpbmctZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[appletree](/forum/user/35813-appletree "View appletree's Profile")** - [![appletree's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35813-appletree "View appletree's Profile") Topic Author - [ Offline](/forum/user/35813-appletree) Less More - Posts: 41 - Thank you received: 1 - - 10 years 6 months ago [\#234016](#234016) by [appletree](/forum/user/35813-appletree "View appletree's Profile") Replied by *[appletree](/forum/user/35813-appletree "View appletree's Profile")* on topic *[Google Analyics e-commerce tracking does not work](/forum/36-reports-statistics/883262-google-analyics-e-commerce-tracking-does-not-work#234016 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : No error I am using Hikashop but without a pay button. Customers can order products and the webshop-owner can set an order to 'confirmed' At that time I want GA tracking this orer. But it does not do. The Hikashop GA plugin is activated and also is a javascript with GA-code placed in the template. What to do to get tracking of confirmed orders?")* Hi Nicolas, Herewith the screenshot - [ ![GAplugin-hikashop.jpg](/forum/attachment/30258) ](/forum/attachment/30258 "...n-hikashop.jpg") [ ](/forum/attachment/30258?download=1 "...n-hikashop.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODMyNjItZ29vZ2xlLWFuYWx5aWNzLWUtY29tbWVyY2UtdHJhY2tpbmctZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 10 years 6 months ago [\#234028](#234028) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Google Analyics e-commerce tracking does not work](/forum/36-reports-statistics/883262-google-analyics-e-commerce-tracking-does-not-work#234028 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : No error I am using Hikashop but without a pay button. Customers can order products and the webshop-owner can set an order to 'confirmed' At that time I want GA tracking this orer. But it does not do. The Hikashop GA plugin is activated and also is a javascript with GA-code placed in the template. What to do to get tracking of confirmed orders?")* Hi, Try to turn on the "Always use direct call" setting of the plugin. The following user(s) said Thank You: [appletree](/forum/user/35813-appletree "View appletree's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODMyNjItZ29vZ2xlLWFuYWx5aWNzLWUtY29tbWVyY2UtdHJhY2tpbmctZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[appletree](/forum/user/35813-appletree "View appletree's Profile")** - [![appletree's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35813-appletree "View appletree's Profile") Topic Author - [ Offline](/forum/user/35813-appletree) Less More - Posts: 41 - Thank you received: 1 - - 10 years 6 months ago [\#235010](#235010) by [appletree](/forum/user/35813-appletree "View appletree's Profile") Replied by *[appletree](/forum/user/35813-appletree "View appletree's Profile")* on topic *[Google Analyics e-commerce tracking does not work](/forum/36-reports-statistics/883262-google-analyics-e-commerce-tracking-does-not-work#235010 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : No error I am using Hikashop but without a pay button. Customers can order products and the webshop-owner can set an order to 'confirmed' At that time I want GA tracking this orer. But it does not do. The Hikashop GA plugin is activated and also is a javascript with GA-code placed in the template. What to do to get tracking of confirmed orders?")* Yes, this is the solution. Tracking in GA is working. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODMyNjItZ29vZ2xlLWFuYWx5aWNzLWUtY29tbWVyY2UtdHJhY2tpbmctZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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