[Skip to main content](#vessel-content) # Google Analytics Products Plug-in Not Working ## - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 10 years 2 months ago [\#249746](#249746) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") *[Google Analytics Products Plug-in Not Working](/forum/36-reports-statistics/886399-google-analytics-products-plug-in-not-working#249746 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 We've set up the Hikashop Google Analytics Plugin (settings attached). Since we set it up we've had over 20 orders confirmed on the website, but only 3 have actually transferred to our Google Analytics account (In the Ecommerce conversions area). Do you have any idea why it's not reporting everything?")* was created by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 We've set up the Hikashop Google Analytics Plugin (settings attached). Since we set it up we've had over 20 orders confirmed on the website, but only 3 have actually transferred to our Google Analytics account (In the Ecommerce conversions area). Do you have any idea why it's not reporting everything? - [ ![Screen_Shot_2016-09-13_at_17_22_33.png](/forum/attachment/33408) ](/forum/attachment/33408 "...t_17_22_33.png") [ ](/forum/attachment/33408?download=1 "...t_17_22_33.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODYzOTktZ29vZ2xlLWFuYWx5dGljcy1wcm9kdWN0cy1wbHVnLWluLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 10 years 2 months ago [\#249750](#249750) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Google Analytics Products Plug-in Not Working](/forum/36-reports-statistics/886399-google-analytics-products-plug-in-not-working#249750 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 We've set up the Hikashop Google Analytics Plugin (settings attached). Since we set it up we've had over 20 orders confirmed on the website, but only 3 have actually transferred to our Google Analytics account (In the Ecommerce conversions area). Do you have any idea why it's not reporting everything?")* Hi, Please use the "universal analytics" mode with "Direct Call" setting (also called Measured Protocol). The "direct call" is useful because when the order is confirmed thanks to the IPN system (server to server) ; there is no javascript processed. And there is no page displayed by the customer. Because we can't be sure that the customer will ever return to the website (a huge number of customer had that problem) ; we use that "direct" call to keep a track of the order and his confirmation. Now the "direct call" is not perfect because it won't provide the same "client ID" than the customer who made the order. We have some patchs/improvements in progress for the plugin but we need to do more tests before being able to release them. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODYzOTktZ29vZ2xlLWFuYWx5dGljcy1wcm9kdWN0cy1wbHVnLWluLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 10 years 2 months ago [\#249779](#249779) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Replied by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* on topic *[Google Analytics Products Plug-in Not Working](/forum/36-reports-statistics/886399-google-analytics-products-plug-in-not-working#249779 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 We've set up the Hikashop Google Analytics Plugin (settings attached). Since we set it up we've had over 20 orders confirmed on the website, but only 3 have actually transferred to our Google Analytics account (In the Ecommerce conversions area). Do you have any idea why it's not reporting everything?")* Hi Jerome, Thanks for your help, i'll make these changes and see how it goes. ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84ODYzOTktZ29vZ2xlLWFuYWx5dGljcy1wcm9kdWN0cy1wbHVnLWluLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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