[Skip to main content](#vessel-content) # Reports using eTickets ## - **[masweb](/forum/user/28463-masweb "View masweb's Profile")** - [![masweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28463-masweb "View masweb's Profile") Topic Author - [ Offline](/forum/user/28463-masweb) Less More - Posts: 73 - Thank you received: 1 - - 9 years 6 months ago [\#268411](#268411) by [masweb](/forum/user/28463-masweb "View masweb's Profile") *[Reports using eTickets](/forum/36-reports-statistics/890008-reports-using-etickets#268411 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.7.0 We are using the eTickets plugin for Hikashop and selling raffle tickets. We are trying to get a report that will show the customer name, number of tickets ordered and the ticket numbers that they have from their order. I am not able to create a report to show that info. Can someone help me with this effort.")* was created by *[masweb](/forum/user/28463-masweb "View masweb's Profile")* -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.7.0 We are using the eTickets plugin for Hikashop and selling raffle tickets. We are trying to get a report that will show the customer name, number of tickets ordered and the ticket numbers that they have from their order. I am not able to create a report to show that info. Can someone help me with this effort. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTAwMDgtcmVwb3J0cy11c2luZy1ldGlja2V0cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 9 years 6 months ago [\#268413](#268413) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Reports using eTickets](/forum/36-reports-statistics/890008-reports-using-etickets#268413 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.7.0 We are using the eTickets plugin for Hikashop and selling raffle tickets. We are trying to get a report that will show the customer name, number of tickets ordered and the ticket numbers that they have from their order. I am not able to create a report to show that info. Can someone help me with this effort.")* Hi, You would have used HikaSerial to do that, there is actually an export button to get such report. But with eTickets, we can't help. I'd recommend to contact the developer of the plugin: [ www.thomasbouffon.fr/fr/blog/11-news-eti...en-ligne-pour-joomla](http://www.thomasbouffon.fr/fr/blog/11-news-eticket4hikashop/5-etickets-4-hikashop-plugin-de-billetterie-en-ligne-pour-joomla) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTAwMDgtcmVwb3J0cy11c2luZy1ldGlja2V0cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[masweb](/forum/user/28463-masweb "View masweb's Profile")** - [![masweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28463-masweb "View masweb's Profile") Topic Author - [ Offline](/forum/user/28463-masweb) Less More - Posts: 73 - Thank you received: 1 - - 9 years 6 months ago [\#268497](#268497) by [masweb](/forum/user/28463-masweb "View masweb's Profile") Replied by *[masweb](/forum/user/28463-masweb "View masweb's Profile")* on topic *[Reports using eTickets](/forum/36-reports-statistics/890008-reports-using-etickets#268497 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.7.0 We are using the eTickets plugin for Hikashop and selling raffle tickets. We are trying to get a report that will show the customer name, number of tickets ordered and the ticket numbers that they have from their order. I am not able to create a report to show that info. Can someone help me with this effort.")* I have purchased and installed the HikaSerials and followed the directions for use with e-tickets. I am unable to get the E-Ticket to be emailed after product is set to confirmed. I get the confirmation email, however the ticket is not attached as I set the config to do? Please assist #### Attachment Capture.PNG not found - Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTAwMDgtcmVwb3J0cy11c2luZy1ldGlja2V0cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 9 years 6 months ago [\#268499](#268499) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Reports using eTickets](/forum/36-reports-statistics/890008-reports-using-etickets#268499 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.7.0 We are using the eTickets plugin for Hikashop and selling raffle tickets. We are trying to get a report that will show the customer name, number of tickets ordered and the ticket numbers that they have from their order. I am not able to create a report to show that info. Can someone help me with this effort.")* Hello, For support on HikaSerial ; please use the HikaSerial section of the forum. In order to send the e-ticket, the ordre must be confirmed by a payment plugin or in the order details in the backend. If you confirm the ordre in the backend order listing, HikaSerial won't be able to send the image because the email is prepare before the order confirmation ; so before a serial is generated. But for more details ; please open a new thread. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. 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