[Skip to main content](#vessel-content) # Payment log file not working ## - **[Pixcraft](/forum/user/48792-pixcraft "View Pixcraft's Profile")** - [![Pixcraft's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48792-pixcraft "View Pixcraft's Profile") Topic Author - [ Offline](/forum/user/48792-pixcraft) Less More - Posts: 8 - Thank you received: 0 - - 9 years 4 months ago [\#270862](#270862) by [Pixcraft](/forum/user/48792-pixcraft "View Pixcraft's Profile") *[Payment log file not working](/forum/36-reports-statistics/890510-payment-log-file-not-working#270862 "The Payment log file button is not working in the back-end. I get an empty pop-up. The .log file itself seems outdated with no useable content. Thanks in advance")* was created by *[Pixcraft](/forum/user/48792-pixcraft "View Pixcraft's Profile")* The Payment log file button is not working in the back-end. I get an empty pop-up. The .log file itself seems outdated with no useable content. Thanks in advance Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTA1MTAtcGF5bWVudC1sb2ctZmlsZS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 9 years 4 months ago - 9 years 4 months ago [\#270870](#270870) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Payment log file not working](/forum/36-reports-statistics/890510-payment-log-file-not-working#270870 "The Payment log file button is not working in the back-end. I get an empty pop-up. The .log file itself seems outdated with no useable content. Thanks in advance")* Hello, Do you mean, that when you look directly into your log file it is empty ?... If yes, can you try to **switch ON** the debug mode in your used **payment plugin specific configuration**. Because, the log file is written **ONLY IF** the debug mode is switch on, most often (some old payment plugin may haven't this log feature). Awaiting news from you. Regards Last edit: 9 years 4 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTA1MTAtcGF5bWVudC1sb2ctZmlsZS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Pixcraft](/forum/user/48792-pixcraft "View Pixcraft's Profile")** - [![Pixcraft's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48792-pixcraft "View Pixcraft's Profile") Topic Author - [ Offline](/forum/user/48792-pixcraft) Less More - Posts: 8 - Thank you received: 0 - - 9 years 4 months ago [\#271642](#271642) by [Pixcraft](/forum/user/48792-pixcraft "View Pixcraft's Profile") Replied by *[Pixcraft](/forum/user/48792-pixcraft "View Pixcraft's Profile")* on topic *[Payment log file not working](/forum/36-reports-statistics/890510-payment-log-file-not-working#271642 "The Payment log file button is not working in the back-end. I get an empty pop-up. The .log file itself seems outdated with no useable content. Thanks in advance")* No I mean when I press the "See the report" button I get an empty modal. I don't see the debug option at the payment plugin specific configuration of JD-Ideal so I guess the JD-Ideal plug-in doesn't give me a debug option? - [ ![ScreenShot2017-06-12at12.42.19PM.jpg](/forum/attachment/38589) ](/forum/attachment/38589 "...12.42.19PM.jpg") [ ](/forum/attachment/38589?download=1 "...12.42.19PM.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTA1MTAtcGF5bWVudC1sb2ctZmlsZS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#271643](#271643) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Payment log file not working](/forum/36-reports-statistics/890510-payment-log-file-not-working#271643 "The Payment log file button is not working in the back-end. I get an empty pop-up. The .log file itself seems outdated with no useable content. Thanks in advance")* Hello, The payment log is used by the plugins to store their debug data ; it is purely plugin related. The only thing that HikaShop can store in that log is the content return by the "payment notification", but once again, it depends on the content returned by the plugin for that function. So, the fact that you have an empty log is not a problem in HikaShop ; but it is something that your payment plugin should do. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTA1MTAtcGF5bWVudC1sb2ctZmlsZS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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