[Skip to main content](#vessel-content) # Some Additional Information missing in the ORDER\_CREATION\_NOTIFICATION\_SUBJECT ## - **[idimarco](/forum/user/40745-idimarco "View idimarco's Profile")** - [![idimarco's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40745-idimarco "View idimarco's Profile") Topic Author - [ Offline](/forum/user/40745-idimarco) Less More - Posts: 80 - Thank you received: 0 - - 8 years 11 months ago [\#283276](#283276) by [idimarco](/forum/user/40745-idimarco "View idimarco's Profile") *[Some Additional Information missing in the ORDER\_CREATION\_NOTIFICATION\_SUBJECT](/forum/36-reports-statistics/892938-some-additional-information-missing-in-the-order-creation-notification-subject#283276 "-- url of the page with the problem -- : www.mangialarossa.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0 -- Browser(s) name and version -- : firefox HI, After copying and paste from HIKASHOP DEMO (version 3.2.1) the email configuration, I lost part of the information which was shown in Additional Information (see printscreen). In particular, the information regarding the delivery point is now missing in the email received by the client after the order is placed. Here there are the string I copied and pasted from HIKASHOP DEMO (version 3.2.1): {TXT:ADDITIONAL_INFORMATION} {VAR:ORDER_SUMMARY} How to restore full additional information? Does it depend from PHP code?")* was created by *[idimarco](/forum/user/40745-idimarco "View idimarco's Profile")* -- url of the page with the problem -- : [ www.mangialarossa.com/](http://www.mangialarossa.com/) -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0 -- Browser(s) name and version -- : firefox HI, After copying and paste from HIKASHOP DEMO (version 3.2.1) the email configuration, I lost part of the information which was shown in Additional Information (see printscreen). In particular, the information regarding the delivery point is now missing in the email received by the client after the order is placed. Here there are the string I copied and pasted from HIKASHOP DEMO (version 3.2.1): <!--{IF:ORDER_SUMMARY}--> <h1 style="color:#964b00 !important;font-size:16px;font-weight:bold;border-bottom:1px solid #ddd;padding-top:10px;padding-bottom:10px;"> {TXT:ADDITIONAL_INFORMATION} </h1> <p style="border-bottom:1px solid #ddd;padding-bottom:10px;"> {VAR:ORDER_SUMMARY} </p> <!--{ENDIF:ORDER_SUMMARY}--> How to restore full additional information? Does it depend from PHP code? - [ ![beforecorrectinformation.PNG](/forum/attachment/41489) ](/forum/attachment/41489 "...nformation.PNG") [ ](/forum/attachment/41489?download=1 "...nformation.PNG") - [ ![afterwithmissinginfo.PNG](/forum/attachment/41490) ](/forum/attachment/41490 "...issinginfo.PNG") [ ](/forum/attachment/41490?download=1 "...issinginfo.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTI5Mzgtc29tZS1hZGRpdGlvbmFsLWluZm9ybWF0aW9uLW1pc3NpbmctaW4tdGhlLW9yZGVyLWNyZWF0aW9uLW5vdGlmaWNhdGlvbi1zdWJqZWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 8 years 11 months ago [\#283280](#283280) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Some Additional Information missing in the ORDER\_CREATION\_NOTIFICATION\_SUBJECT](/forum/36-reports-statistics/892938-some-additional-information-missing-in-the-order-creation-notification-subject#283280 "-- url of the page with the problem -- : www.mangialarossa.com/ -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0 -- Browser(s) name and version -- : firefox HI, After copying and paste from HIKASHOP DEMO (version 3.2.1) the email configuration, I lost part of the information which was shown in Additional Information (see printscreen). In particular, the information regarding the delivery point is now missing in the email received by the client after the order is placed. Here there are the string I copied and pasted from HIKASHOP DEMO (version 3.2.1): {TXT:ADDITIONAL_INFORMATION} {VAR:ORDER_SUMMARY} How to restore full additional information? Does it depend from PHP code?")* Hi, That information is added in the "preload" section of the email at the bottom of the email edition page. So it's that one that you want to copy/paste. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTI5Mzgtc29tZS1hZGRpdGlvbmFsLWluZm9ybWF0aW9uLW1pc3NpbmctaW4tdGhlLW9yZGVyLWNyZWF0aW9uLW5vdGlmaWNhdGlvbi1zdWJqZWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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