[Skip to main content](#vessel-content) # Order summary export ## - **[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")** - [![cmoorhouse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") Topic Author - [ Offline](/forum/user/38971-cmoorhouse) Less More - Posts: 34 - Thank you received: 1 - - 8 years 1 day ago [\#300457](#300457) by [cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300457 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* was created by *[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")* -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 8 years 1 day ago [\#300462](#300462) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300462 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* Hi, I'm not sure what you mean. If you click on the "export" button of the orders listing in the backend the CSV you get contains all the information of all the products in the order. But maybe you're talking about something else ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")** - [![cmoorhouse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") Topic Author - [ Offline](/forum/user/38971-cmoorhouse) Less More - Posts: 34 - Thank you received: 1 - - 8 years 12 hours ago [\#300513](#300513) by [cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") Replied by *[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300513 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* you are right it should do - but for some of my orders the report is missing the products in the order - ie the product information is not showing even though the rest of the order information is showing in the report. For the orders that are missing information in the report, If i open up the order directly within hikashop it does show all the information including the product ordered. Why is the report missing this information for some orders? thank you Caroline Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 8 years 1 hour ago [\#300514](#300514) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300514 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* Hi, I checked the code on my end and I can't find any reason why such a thing would be possible unless the code has been modified. Could you provide a backend access, a FTP access and the order number for which you have the problem so that we can look into it ? You can send the information along with a link to this thread via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 7 years 11 months ago [\#300679](#300679) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300679 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* Hi, We received your access. So I did a test and exported your orders in order to get the CSV. Unfortunately, I don't see the problem you're talking about. All three orders you mention in your email are listed with their product in the CSV: [ monosnap.com/file/bCSBkd1T9YBc9X7aLSdko43hE0OFVf](https://monosnap.com/file/bCSBkd1T9YBc9X7aLSdko43hE0OFVf) [ monosnap.com/file/jOOVJAY7yGXeq7zjW12uMidAKaAWtD](https://monosnap.com/file/jOOVJAY7yGXeq7zjW12uMidAKaAWtD) [ monosnap.com/file/HaovTQYJ2IUB3Weo4ZjDqPrOvrIZUI](https://monosnap.com/file/HaovTQYJ2IUB3Weo4ZjDqPrOvrIZUI) You can see the arrow for the search of the order_number, the arrow for the product quantity and the arrow for the product code. So either I didn't understand what your problem is or you've missed the data in the CSV file. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")** - [![cmoorhouse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") Topic Author - [ Offline](/forum/user/38971-cmoorhouse) Less More - Posts: 34 - Thank you received: 1 - - 7 years 11 months ago [\#300693](#300693) by [cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") Replied by *[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300693 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* i definitely have blank fields inc missing the product details. in my export. To create the export i am following these steps: Via Hikashop > Orders Select all the orders listed and then select export. See the attached screen grab (the highlighted rows are missing data) thank you Caroline - [ ![hikashopscreengrab.PNG](/forum/attachment/45442) ](/forum/attachment/45442 "...screengrab.PNG") [ ](/forum/attachment/45442?download=1 "...screengrab.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 7 years 11 months ago [\#300706](#300706) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300706 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* Hello, Sorry, I do not see any issue either. CF : [ pasteboard.co/HNV5Y1p.png](https://pasteboard.co/HNV5Y1p.png) For the orders 2525, 2526 and 2527 I do have data for the items. Are you sure that you do not have an issue with the software you're using to open the CSV file ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")** - [![cmoorhouse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") Topic Author - [ Offline](/forum/user/38971-cmoorhouse) Less More - Posts: 34 - Thank you received: 1 - - 7 years 11 months ago [\#300758](#300758) by [cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") Replied by *[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300758 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* I am using excel to open the csv file Due to data privacy - can I pm you a download and 2 screen shots - this is definitely an issue with exports here. how/where should i send this? thank you Caroline Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 7 years 11 months ago [\#300770](#300770) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300770 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* Hello, CF my forum signature : No PM. We have a contact form for that. You can send us your data but regarding the situation ; I'm afraid that there is no visible issue with the export since Nicolas and myself were able to get the export without any missing data. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")** - [![cmoorhouse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") Topic Author - [ Offline](/forum/user/38971-cmoorhouse) Less More - Posts: 34 - Thank you received: 1 - - 7 years 11 months ago [\#300796](#300796) by [cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile") Replied by *[cmoorhouse](/forum/user/38971-cmoorhouse "View cmoorhouse's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300796 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* I need to send a couple screen shots and attachments - it is making no sense why it works for you and not for me - i am hoping the screen shots will help - how can i confidentially send these - you can not attach anything to the contact form thank you Caroline Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 7 years 11 months ago [\#300801](#300801) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order summary export](/forum/36-reports-statistics/896219-order-summary-export#300801 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 5.6.37 -- Browser(s) name and version -- : Chrome When i export the table of order summaries from hikashop many of the orders are not listing the product ordered. This export summary is needed so we can reconcile our accounts but with missing details we cannot do this. When i go into an individual order the product ordered is shown. It is too time consuming to go into each order to achieve this. We should be able to see this information in the complete report Is there a chance i need to make at this end thank you")* Hello, If you cannot provide private links, then send a message to the contact forum, we will reply to you and you will be able to add your attachments to the email. Best regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTYyMTktb3JkZXItc3VtbWFyeS1leHBvcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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