[Skip to main content](#vessel-content) # hikashop dashboard statistic graph not working correctly ## - **[oloccina](/forum/user/23273-oloccina "View oloccina's Profile")** - [![oloccina's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar23273.jpg)](/forum/user/23273-oloccina "View oloccina's Profile") Topic Author - [ Offline](/forum/user/23273-oloccina) Less More - Posts: 224 - Thank you received: 8 - - 7 years 9 months ago [\#303381](#303381) by [oloccina](/forum/user/23273-oloccina "View oloccina's Profile") *[hikashop dashboard statistic graph not working correctly](/forum/36-reports-statistics/896819-hikashop-dashboard-statistic-graph-not-working-correctly#303381 "Hello, since updating to 4.0.1 the dashboard graph does not show values correctly see: www.screencast.com/t/k41DZMypJTj see also: www.screencast.com/t/mHH5WsW6 I checked the order statuses configurations and everything seems fine there, see: www.screencast.com/t/Tendm9AF the order listing works fine and I can correctly generate reports, it's just the dashboard graph that is not working, so it's not a big issue, but it was handy to be able to check the months orders quickly form there Thanks")* was created by *[oloccina](/forum/user/23273-oloccina "View oloccina's Profile")* Hello, since updating to 4.0.1 the dashboard graph does not show values correctly see: [ www.screencast.com/t/k41DZMypJTj](https://www.screencast.com/t/k41DZMypJTj) see also: [ www.screencast.com/t/mHH5WsW6](https://www.screencast.com/t/mHH5WsW6) I checked the order statuses configurations and everything seems fine there, see: [ www.screencast.com/t/Tendm9AF](https://www.screencast.com/t/Tendm9AF) the order listing works fine and I can correctly generate reports, it's just the dashboard graph that is not working, so it's not a big issue, but it was handy to be able to check the months orders quickly form there Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTY4MTktaGlrYXNob3AtZGFzaGJvYXJkLXN0YXRpc3RpYy1ncmFwaC1ub3Qtd29ya2luZy1jb3JyZWN0bHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 7 years 9 months ago - 7 years 9 months ago [\#303417](#303417) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[hikashop dashboard statistic graph not working correctly](/forum/36-reports-statistics/896819-hikashop-dashboard-statistic-graph-not-working-correctly#303417 "Hello, since updating to 4.0.1 the dashboard graph does not show values correctly see: www.screencast.com/t/k41DZMypJTj see also: www.screencast.com/t/mHH5WsW6 I checked the order statuses configurations and everything seems fine there, see: www.screencast.com/t/Tendm9AF the order listing works fine and I can correctly generate reports, it's just the dashboard graph that is not working, so it's not a big issue, but it was handy to be able to check the months orders quickly form there Thanks")* Hello, We don't see how the update can leads to modify order report. I suggest you to check all your **relative settings**, I think about your **order status**, and especially the **ones you have created**, there must be something that have been **changed or leads to this kind of results**. If you can't find what's wrong, can you use our [ **Contact us**](https://www.hikashop.com/support/contact-us.html) form to provide backend access, don't forget to add an **Url link** to this topic to keep the link. Awaiting news from you. Regards Last edit: 7 years 9 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTY4MTktaGlrYXNob3AtZGFzaGJvYXJkLXN0YXRpc3RpYy1ncmFwaC1ub3Qtd29ya2luZy1jb3JyZWN0bHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[oloccina](/forum/user/23273-oloccina "View oloccina's Profile")** - [![oloccina's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar23273.jpg)](/forum/user/23273-oloccina "View oloccina's Profile") Topic Author - [ Offline](/forum/user/23273-oloccina) Less More - Posts: 224 - Thank you received: 8 - - 7 years 9 months ago [\#303450](#303450) by [oloccina](/forum/user/23273-oloccina "View oloccina's Profile") Replied by *[oloccina](/forum/user/23273-oloccina "View oloccina's Profile")* on topic *[hikashop dashboard statistic graph not working correctly](/forum/36-reports-statistics/896819-hikashop-dashboard-statistic-graph-not-working-correctly#303450 "Hello, since updating to 4.0.1 the dashboard graph does not show values correctly see: www.screencast.com/t/k41DZMypJTj see also: www.screencast.com/t/mHH5WsW6 I checked the order statuses configurations and everything seems fine there, see: www.screencast.com/t/Tendm9AF the order listing works fine and I can correctly generate reports, it's just the dashboard graph that is not working, so it's not a big issue, but it was handy to be able to check the months orders quickly form there Thanks")* Hello, I am sending you the access details to my test site now. Feel free to mess around there (as soon as you keep it offline). I cannot find anything wrong in my order statuses configs. see: [ www.screencast.com/t/GtqL2whxP](https://www.screencast.com/t/GtqL2whxP) I noticed tat if I enabled in statistics also the "created" orders, than all the order are registered correctly in the dashboard graph, but is still an issue because also the "created" orders are being registered and so the statistics are off If i disable the "created" orders, then the orders are not being registered correctly in the dashboard graph, some are, some aren't, I don't exactly understand which one are being showed. I have created a "sales TOTAL" report in the Reports section which shows the correct money amount for december and january, so you can more easily check if the dashboard statistics are off. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTY4MTktaGlrYXNob3AtZGFzaGJvYXJkLXN0YXRpc3RpYy1ncmFwaC1ub3Qtd29ya2luZy1jb3JyZWN0bHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 7 years 9 months ago [\#303457](#303457) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[hikashop dashboard statistic graph not working correctly](/forum/36-reports-statistics/896819-hikashop-dashboard-statistic-graph-not-working-correctly#303457 "Hello, since updating to 4.0.1 the dashboard graph does not show values correctly see: www.screencast.com/t/k41DZMypJTj see also: www.screencast.com/t/mHH5WsW6 I checked the order statuses configurations and everything seems fine there, see: www.screencast.com/t/Tendm9AF the order listing works fine and I can correctly generate reports, it's just the dashboard graph that is not working, so it's not a big issue, but it was handy to be able to check the months orders quickly form there Thanks")* Hi, The issue is that since the "created" status is not set for the statistics column, the statistics are based on the date of creation of the invoice number. However, in the System>Order statuses menu, you didn't activate other statuses than "confirmed" under the "invoice" column and thus most of the orders with a status enabled in the statistics column don't have a invoice creation date and thus are not taken into account. Now if you enable these statuses in the invoice column, that won't directly solve the problem since the previous orders still won't have an invoice number. What you should do then is to run a mass action to set the order_invoice_created with the value of order_modified and the order_invoice_id with the value of order_id. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTY4MTktaGlrYXNob3AtZGFzaGJvYXJkLXN0YXRpc3RpYy1ncmFwaC1ub3Qtd29ya2luZy1jb3JyZWN0bHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[oloccina](/forum/user/23273-oloccina "View oloccina's Profile")** - [![oloccina's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar23273.jpg)](/forum/user/23273-oloccina "View oloccina's Profile") Topic Author - [ Offline](/forum/user/23273-oloccina) Less More - Posts: 224 - Thank you received: 8 - - 7 years 9 months ago [\#303483](#303483) by [oloccina](/forum/user/23273-oloccina "View oloccina's Profile") Replied by *[oloccina](/forum/user/23273-oloccina "View oloccina's Profile")* on topic *[hikashop dashboard statistic graph not working correctly](/forum/36-reports-statistics/896819-hikashop-dashboard-statistic-graph-not-working-correctly#303483 "Hello, since updating to 4.0.1 the dashboard graph does not show values correctly see: www.screencast.com/t/k41DZMypJTj see also: www.screencast.com/t/mHH5WsW6 I checked the order statuses configurations and everything seems fine there, see: www.screencast.com/t/Tendm9AF the order listing works fine and I can correctly generate reports, it's just the dashboard graph that is not working, so it's not a big issue, but it was handy to be able to check the months orders quickly form there Thanks")* Thank you for looking into this. I think I understand, but is still strange because I never generated invoices before 1 month ago (in the order statuses > invoice column all the orders were UNselected). Infact I think the issue began when I selected an order status to generate invoices the first time, maybe it's the same thing that you are saying. > What you should do then is to run a mass action to set the order\_invoice\_created with the value of order\_modified and the order\_invoice\_id with the value of order\_id. mmmh... not sure how to do this. I do see the action option "update values" in mass action, but it seems it requires some coder expertise to run that correctly. see: [ www.screencast.com/t/1Ohe12SvXxw](https://www.screencast.com/t/1Ohe12SvXxw) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTY4MTktaGlrYXNob3AtZGFzaGJvYXJkLXN0YXRpc3RpYy1ncmFwaC1ub3Qtd29ya2luZy1jb3JyZWN0bHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[oloccina](/forum/user/23273-oloccina "View oloccina's Profile")** - [![oloccina's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar23273.jpg)](/forum/user/23273-oloccina "View oloccina's Profile") Topic Author - [ Offline](/forum/user/23273-oloccina) Less More - Posts: 224 - Thank you received: 8 - - 7 years 9 months ago [\#303484](#303484) by [oloccina](/forum/user/23273-oloccina "View oloccina's Profile") Replied by *[oloccina](/forum/user/23273-oloccina "View oloccina's Profile")* on topic *[hikashop dashboard statistic graph not working correctly](/forum/36-reports-statistics/896819-hikashop-dashboard-statistic-graph-not-working-correctly#303484 "Hello, since updating to 4.0.1 the dashboard graph does not show values correctly see: www.screencast.com/t/k41DZMypJTj see also: www.screencast.com/t/mHH5WsW6 I checked the order statuses configurations and everything seems fine there, see: www.screencast.com/t/Tendm9AF the order listing works fine and I can correctly generate reports, it's just the dashboard graph that is not working, so it's not a big issue, but it was handy to be able to check the months orders quickly form there Thanks")* Anyway, look... it's not a big issue, I'll just create a mass action to change all created orders to pending after 3 days and will set created orders to show in the statistics too, I just tried and now the statistics are pretty accurate. Thanks again Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy84OTY4MTktaGlrYXNob3AtZGFzaGJvYXJkLXN0YXRpc3RpYy1ncmFwaC1ub3Qtd29ya2luZy1jb3JyZWN0bHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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