[Skip to main content](#vessel-content) # All reports showing error message: Cannot read property 'offset' of undefined ## - **[ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile")** - [![ianspeed's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1602-ianspeed "View ianspeed's Profile") Topic Author - [ Offline](/forum/user/1602-ianspeed) Less More - Posts: 173 - Thank you received: 8 - - 5 years 6 months ago [\#331679](#331679) by [ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile") *[All reports showing error message: Cannot read property 'offset' of undefined](/forum/36-reports-statistics/902368-all-reports-showing-error-message-cannot-read-property-offset-of-undefined#331679 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : latest -- PHP version -- : 7.4.16 -- Browser(s) name and version -- : Chrome Latest -- Error-message(debug-mod must be tuned on) -- : Cannot read property 'offset' of undefined This has just started. All reports with charts or graphics showing Cannot read property 'offset' of undefined.")* was created by *[ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile")* -- HikaShop version -- : 4.4.1 -- Joomla version -- : latest -- PHP version -- : 7.4.16 -- Browser(s) name and version -- : Chrome Latest -- Error-message(debug-mod must be tuned on) -- : Cannot read property 'offset' of undefined This has just started. All reports with charts or graphics showing Cannot read property 'offset' of undefined. [ ![Screenshot2021-04-1222.00.png](/forum/attachment/52484) ](/forum/attachment/52484 "...04-1222.00.png") - [ ![Screenshot2021-04-1222.00.png](/forum/attachment/52484) ](/forum/attachment/52484 "...04-1222.00.png") [ ](/forum/attachment/52484?download=1 "...04-1222.00.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy85MDIzNjgtYWxsLXJlcG9ydHMtc2hvd2luZy1lcnJvci1tZXNzYWdlLWNhbm5vdC1yZWFkLXByb3BlcnR5LW9mZnNldC1vZi11bmRlZmluZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 5 years 6 months ago - 5 years 6 months ago [\#331691](#331691) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[All reports showing error message: Cannot read property 'offset' of undefined](/forum/36-reports-statistics/902368-all-reports-showing-error-message-cannot-read-property-offset-of-undefined#331691 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : latest -- PHP version -- : 7.4.16 -- Browser(s) name and version -- : Chrome Latest -- Error-message(debug-mod must be tuned on) -- : Cannot read property 'offset' of undefined This has just started. All reports with charts or graphics showing Cannot read property 'offset' of undefined.")* Hello, In order to better understand the context, and better answer you can you provide these elements : - re-do your **screenshot** but with the **Joomla debug actived AND with Developement level** in order to see more details about your current error. [ ![alt](https://i.postimg.cc/pTLwDphC/joomla-debug.png) ](https://i.postimg.cc/pTLwDphC/joomla-debug.png "alt") - One of your report settings **screenshot** Awaiting your returns to be able to progress. Regards Last edit: 5 years 6 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy85MDIzNjgtYWxsLXJlcG9ydHMtc2hvd2luZy1lcnJvci1tZXNzYWdlLWNhbm5vdC1yZWFkLXByb3BlcnR5LW9mZnNldC1vZi11bmRlZmluZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile")** - [![ianspeed's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1602-ianspeed "View ianspeed's Profile") Topic Author - [ Offline](/forum/user/1602-ianspeed) Less More - Posts: 173 - Thank you received: 8 - - 5 years 6 months ago [\#331697](#331697) by [ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile") Replied by *[ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile")* on topic *[All reports showing error message: Cannot read property 'offset' of undefined](/forum/36-reports-statistics/902368-all-reports-showing-error-message-cannot-read-property-offset-of-undefined#331697 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : latest -- PHP version -- : 7.4.16 -- Browser(s) name and version -- : Chrome Latest -- Error-message(debug-mod must be tuned on) -- : Cannot read property 'offset' of undefined This has just started. All reports with charts or graphics showing Cannot read property 'offset' of undefined.")* Hi Philip, Please see attached screen shots as requested. Regards Ian [ ![Screenshot2021-04-1310.06.png](/forum/attachment/52492) ](/forum/attachment/52492 "...04-1310.06.png") [ ![Screenshot2021-04-1310.07.png](/forum/attachment/52493) ](/forum/attachment/52493 "...04-1310.07.png") - [ ![Screenshot2021-04-1310.06.png](/forum/attachment/52492) ](/forum/attachment/52492 "...04-1310.06.png") [ ](/forum/attachment/52492?download=1 "...04-1310.06.png") - [ ![Screenshot2021-04-1310.07.png](/forum/attachment/52493) ](/forum/attachment/52493 "...04-1310.07.png") [ ](/forum/attachment/52493?download=1 "...04-1310.07.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy85MDIzNjgtYWxsLXJlcG9ydHMtc2hvd2luZy1lcnJvci1tZXNzYWdlLWNhbm5vdC1yZWFkLXByb3BlcnR5LW9mZnNldC1vZi11bmRlZmluZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 5 years 6 months ago [\#331703](#331703) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[All reports showing error message: Cannot read property 'offset' of undefined](/forum/36-reports-statistics/902368-all-reports-showing-error-message-cannot-read-property-offset-of-undefined#331703 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : latest -- PHP version -- : 7.4.16 -- Browser(s) name and version -- : Chrome Latest -- Error-message(debug-mod must be tuned on) -- : Cannot read property 'offset' of undefined This has just started. All reports with charts or graphics showing Cannot read property 'offset' of undefined.")* Hi, I was able to reproduce the issue on my end. It seems to come from an update that was done to the Google Visualization chart API. Version 50 has been rolled out on 1st of April and has been made current yesterday: [ groups.google.com/g/google-visualization-api/c/G4Keck3KVwU](https://groups.google.com/g/google-visualization-api/c/G4Keck3KVwU) So the charts automatically switched to that new version yesterday. I've added a patch on our end to fix the issue. Please download again the install package of HikaShop on our website and install it on yours and it should fix the problem. The following user(s) said Thank You: [ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy85MDIzNjgtYWxsLXJlcG9ydHMtc2hvd2luZy1lcnJvci1tZXNzYWdlLWNhbm5vdC1yZWFkLXByb3BlcnR5LW9mZnNldC1vZi11bmRlZmluZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile")** - [![ianspeed's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1602-ianspeed "View ianspeed's Profile") Topic Author - [ Offline](/forum/user/1602-ianspeed) Less More - Posts: 173 - Thank you received: 8 - - 5 years 6 months ago [\#331713](#331713) by [ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile") Replied by *[ianspeed](/forum/user/1602-ianspeed "View ianspeed's Profile")* on topic *[All reports showing error message: Cannot read property 'offset' of undefined](/forum/36-reports-statistics/902368-all-reports-showing-error-message-cannot-read-property-offset-of-undefined#331713 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : latest -- PHP version -- : 7.4.16 -- Browser(s) name and version -- : Chrome Latest -- Error-message(debug-mod must be tuned on) -- : Cannot read property 'offset' of undefined This has just started. All reports with charts or graphics showing Cannot read property 'offset' of undefined.")* Thanks Nicolas! All good now! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy85MDIzNjgtYWxsLXJlcG9ydHMtc2hvd2luZy1lcnJvci1tZXNzYWdlLWNhbm5vdC1yZWFkLXByb3BlcnR5LW9mZnNldC1vZi11bmRlZmluZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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